Category Archives: Media & Press

Phone.com Recognized as a Practical Solution to Today’s Business Communication Needs

by Phone.com

Inc-Magazine-Logo1Phone.com was recently featured in an article by John Hall on Inc. that highlights a growing set of businesses that are addressing common pain points in running a business. The article highlights various game-changers that aren’t concerned with reinventing the wheel, but with simply making the “wheel” better and more uncomplicated for their users. 

Among other leading innovators in this niche such as ABS Payroll and Visa, Phone.com was recognized for providing a valued communications platform that Inc. personally uses for their growing communication needs every day. 

Read the full article by Inc. 

Jeremy Watkin and Jenny Dempsey Honored as Contact Center Thought Leaders

by Phone.com

top50cctr-badgeIn a recent article by the International Customer Management Institute (ICMI) ranking the Top 50 Contact Center Thought Leaders on Twitter, Phone.com’s very own Jeremy Watkin and Jenny Dempsey made the list.  Jeremy (@jtwatkin) ranked at #17 and Jenny (@jennysuedempsey) ranked at #45.

Jenny and Jeremy cowrite CommunicateBetterBlog.com, a blog dedicated to observing and learning from both good and bad customer service experiences with the intent on making the customer service at Phone.com awesome.  Follow them along with the other deserving honorees for some fantastic customer service wisdom.

Leveraging Your Team’s Unique Strengths for Optimal Multichannel Support

by Phone.com

icmi_logo

In our contact center, all of our agents are identical. They all type fast and have the ability to handle eight chats at once — all while building deep emotional connections with each and every customer they speak to. By the way, our team members can all monitor social media in their sleep and every tweet results in at least ten retweets.

Detect a hint of sarcasm there? I hope you did, because I laid it on pretty thick. The fact of the matter is that each contact center agent has strengths and qualities that make them unique. I want to take a few moments to show how you can use this to your advantage in offering multichannel support.

Click here to read the rest of this post by Jeremy Watkin on the ICMI Blog

Screen Unwanted Calls Without One-at-a-time Blocking

by Phone.com

cnetSometimes it seems I should be answering my phone by asking, “What are you selling?” Even though our home and mobile numbers were added to the Federal Trade Commission’s Do Not Call Registry as soon as we received them, the unsolicited nuisance calls persist.

That’s because the government’s registry blocks only telemarketers — and not all of them. While most honest telemarketing firms honor people’s wishes not to receive such calls, many ignore the requirement not to contact numbers on the list, as David Lazarus of the Los Angeles Times reported last July.

Click here to read the rest of the article and see how call screening from Phone.com can keep those unwanted callers away.