Category Archives: Media & Press

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Super heavy hitters in the world of communications

by Eric Lituchy

On Wednesday, January 28th in Miami a panel of heavy hitters in the world of communications will come together at ITEXPO. The panel includes Alon Cohen (Phone.com CTO), along with Jeff Pulver, Andy Abramson, Craig Walker, Mike Tribolet, Andy Voss and Danny Windham.

The last 20 years in the world of communications have been incredibly disruptive. These telcom leaders will have a strong sense of what the future will bring. Get the full details here.

Phone.com Recognized as a Practical Solution to Today’s Business Communication Needs

by Phone.com

Inc-Magazine-Logo1Phone.com was recently featured in an article by John Hall on Inc. that highlights a growing set of businesses that are addressing common pain points in running a business. The article highlights various game-changers that aren’t concerned with reinventing the wheel, but with simply making the “wheel” better and more uncomplicated for their users. 

Among other leading innovators in this niche such as ABS Payroll and Visa, Phone.com was recognized for providing a valued communications platform that Inc. personally uses for their growing communication needs every day. 

Read the full article by Inc. 

Jeremy Watkin and Jenny Dempsey Honored as Contact Center Thought Leaders

by Phone.com

top50cctr-badgeIn a recent article by the International Customer Management Institute (ICMI) ranking the Top 50 Contact Center Thought Leaders on Twitter, Phone.com’s very own Jeremy Watkin and Jenny Dempsey made the list.  Jeremy (@jtwatkin) ranked at #17 and Jenny (@jennysuedempsey) ranked at #45.

Jenny and Jeremy cowrite CommunicateBetterBlog.com, a blog dedicated to observing and learning from both good and bad customer service experiences with the intent on making the customer service at Phone.com awesome.  Follow them along with the other deserving honorees for some fantastic customer service wisdom.

Leveraging Your Team’s Unique Strengths for Optimal Multichannel Support

by Phone.com

icmi_logo

In our contact center, all of our agents are identical. They all type fast and have the ability to handle eight chats at once — all while building deep emotional connections with each and every customer they speak to. By the way, our team members can all monitor social media in their sleep and every tweet results in at least ten retweets.

Detect a hint of sarcasm there? I hope you did, because I laid it on pretty thick. The fact of the matter is that each contact center agent has strengths and qualities that make them unique. I want to take a few moments to show how you can use this to your advantage in offering multichannel support.

Click here to read the rest of this post by Jeremy Watkin on the ICMI Blog