I had the privilege of attending the 8th Annual Stevie Awards for Sales and Customer Service in Las Vegas over the weekend. After a couple posts asking you to vote for Phone.com for the People’s Choice Stevie Award for Customer Service Department of the Year, it’s only fair that I take a few moments to share the results with you.
With over 400,000 votes cast for the People’s Choice Award Customer Service Awards, Vonage was the winner in the telecommunications category. For Customer Service Department of the Year for a telecommunications company, Automated Systems Design, Inc. was the big winner. I want to offer a word of congratulations to both companies for their achievement.
Our awesome customer service team came away with the bronze Stevie Award for Customer Service Department of the Year for a telecommunications company and we could not be prouder. In a recent post on Communicate Better Blog I shared what I would have said had I been given the opportunity to speak.
I was so honored to accept the award on behalf of Phone.com. While our customer service team is awesome, an award of this nature is not earned solely by the customer service staff. It is in fact a collaborative effort of everyone within the organization from our executives, to our engineers, to our customer service representatives and of course a fantastic group of customers. It takes an entire company that listens to and cares for its customers and that is precisely what we strive to do better each day at Phone.com. Together we won this award!