Proof Of The Pudding

by Stuart Zipper

Got a phone call from the U.S. Department of Defense. And a voice mail left by someone who dialed a wrong number and didn’t bother to listen to my recorded announcement before babbling for about 24 seconds. Neither call would be worth blogging about except for the fact that both were calling my home office, which is some 7,000 miles away from where I am right now.

If you’ve been reading my posts regularly you know that all of my calls are supposed to be forwarded, to my overseas cell phone, via Phone.com’s ‘follow me’ capabilities. In addition to forwarding, I set up a menu both to filter out automated calls and to allow callers to reach their choice of me or my wife. I also crafted an intercept to prevent my overseas cell phones from ringing in the middle of the night.

Which is why I’m blogging about those two calls – because they show that what I set up actually worked! As I wrote before, setting up the forwarding and intercepts took only a matter of minutes using the dashboard on the Phone.com Virtual PBX. In theory everything should work just fine. Theory is nice, but the proof of the pudding is in the eating.

The DoD call involved a clerk who got the message to press ‘one’ to reach my cell phone overseas, or press ‘two’ to reach my wife. She pressed ’one,’ and actually sounded surprised when I answered the phone and told her she had reached the right person. (BTW, nothing secret or momentous about why the DoD was calling – it was simply to tell me that I had been approved for a password to access my own military records from when I was in the Army.)

The wrong number came in at what would have been about 1 A.M. where I am. That’s an hour when I don’t really want to be chatting on the phone, especially with someone who can’t understand a simple message.  But my phone never rang, just as I wanted. Instead, when I got up in the morning there was a voice mail transcription waiting in my eMail.

Ahh…the sweet sound of silence.

Stuart Zipper is currently a contributing editor to Communications Technology, a high tech business journalism consultant and freelancer, and the past Senior Editor of TelecomWeb news break.