At Phone.com we take pride in helping small businesses grow. This week’s customer testimonial may leave you craving sweets, so consider yourself warned. That said, do you Wanna Cupcake?
Jim and Karie Romano, the owners of Wanna Cupcake?, have been with Phone.com since 2012 and our services have helped their Washington-based business grow sweeter through the years. They have a passion for creating awesome cakes, cupcakes and sweet treats, all made from scratch with the finest ingredients.
A number of Phone.com features help Wanna Cupcake? provide quality service to make each visit to their store and every special event memorable. “We are able to have a phone menu, multiple extensions, voicemail and much more that would not be possible to afford with a traditional phone service provider,” they emphasize.
At Wanna Cupcake? flavors change every day! To keep their customers informed, they simply pre-record a greeting with the flavors of the day and then schedule them to play on a given day of the week. Jim and Karie note, “By simply managing the greeting options (SO easy to do!) we can offer our customers more than our competition.”
If you still need to contact the bakers, decorators or design specialists, you can call in and leave a message with your orders or inquiries for your special events. “Customers are really impressed when we respond to a voicemail in record time!” Jim says. With voicemail notifications Wanna Cupcake? can respond quickly to their customers, especially when they are on the go.
We also provide these features at a reasonable cost for small businesses that are starting up. I think Jim and Karie say it best, “Controlling costs is just as critical as delivering outstanding quality and service. Phone.com has enabled us to have all of the features of a big business at a cost that we can afford.”
It is a privilege to enable small businesses like Wanna Cupcake? to keep their customers better connected and have a true advantage over their competition. Don’t forget to follow Wanna Cupcake on Twitter and check out their flavors of the day!