Hosted each year in San Diego by the International Customer Management Institute (ICMI), this event draws together an amazing group of customer-service thought leaders.
In addition to attending, Jeremy and Jenny, who host the awesome Communicate Better Blog, will speak at the conference. Jeremy will be on a panel Wednesday, May 7 at 5:00 PM PST, that focuses on training techniques in the contact center. The group will discuss topics like gamification and the best modes for training, whether in the classroom or online.
Jenny will participate in a discussion on Thursday, May 8 at 2:30 PM PST titled Incentive Programs That Drive Performance. This panel will discuss reward and recognition programs that ensure the best performance and results on customer-service teams.