Logging into to your voicemail inbox takes time and listening to voicemails take time.

With Phone.com Voicemail service you can get your voicemails forwarded as an attachment to your email for easier reviewing but you can do better than that! With Phone.com Text Voicemail you can get your voicemails transcribed into text and then they get sent to your email inbox and / or to your cell phone as a text message/SMS.

This service saves a lot of time reviewing voicemails and also makes it easier and quicker to prioritize between incoming voicemails. In noisy places it might be the only way for you to pick up a voicemail. Also, since you can search for key words, Text Voicemail also helps you search for old voicemails based on relevant key words.

Text voicemail services such as Phone.com Text Voicemail are gaining popularity for the above mentioned reasons. They do have a fee associated with it: $0.25 per voicemail and the transcription is currently limited to a one minute voicemail. These transcription services use a mix of sophisticated transcription technology BUT also human transcribers who make sure the voicemail is transcribed with in minutes and sent back to the customer.

Check it out – each Phone.com customer gets 3 transcriptions at no cost. You can also turn this feature “on” and “off” or decide which phone numbers you do or do NOT want transcribed.

All Phone.com customers can access their Inbox account from their phones. To do that you need to dial your Phone.com number (say it is 888.444.1212) and enter star [ * ] and then your extension number (say 122). You will then hear a prompt asking you to enter your password (say 12345) and then pound [ # ]. Now you are in your “Inbox” and you can click 1 to listen to new voicemails or 2 for old voicemails or 4 to make outbound calls to anyone.

You can learn more about all this by going to this link.

We know it is annoying to type in so many numbers on our cell phone. Even if you use speed dial to dial your number you still need to enter the extension and password etc.

However, most cell phones today have the ability to add all the “extra” dialing to the speed dial, so when you hit the speed dial for “My Phone.com account” (or whatever you call it) the phone will dial the number + the extension + the password and all you need to do is press 1 to listen to voicemails or press 4 to make an outbound call to any number you want.

The outbound call options offers you to main advantages: 1) you can use it like a calling card to dial internationaly at very low rates an b) you get to bypass your cell phone number and call people while your Phone.com number is shown as your caller ID.

So how to do this? See some screen shots of how this works on 3 different phones (remember, this is just a sample and every phone does it a little different).

iPhone:

See the commas and and star – the commas ensure the pause between the main number and the extension and password.

Blackberry Bold:

Go to add contact and add your Phone.com number as a contact, after entering the number, click the “blackberry symbol button, to get the drop down menu and look for “add pause” – see photo below:

… add the pause (see what it looks like below – remember different models may behave a little different).

…continue entering all the numbers, stars, pound and pauses and see what it will look like:

Old Motorola phone:

Finally, you can do this even with older model cell phones. See for example this older Motorola pocket phone:

Hope this helps. Remember that you can use these functions for any other number you might want to save to your cell phone and perform these advanced dialing functions.

If you have any questions let us know by writing to feedback@phone.com or by contacting our customer support center.

So many of us use the same cell phone for business and also for private use. However we dont want to always be bothered with business related calls when we are not working (evenings and weekends may be obvious but also vacation time, day off etc). Yes we have caller ID but the phone still rings.

With Phone.com you can not only get a number that will 1) inform you what number the caller is calling from and, 2) who the caller is and 3) decide whether you want to take the call or send it to voicemail but you can also set up call schedules and after hour greetings and decide when you want to get business calls routed to your cell phone and when to your home office phone, a colleague or go straight to voicemail.

By setting up schedules you can decide which of your phones will ring at what time, what day or even route specific callers to your voicemail.

Learn more on the Phone.com website.

If you are a small business with customers, clients, partners or vendors in other countries how easy do you make it for them to reach you by phone?

Do they have to dial those confusing international numbers? is it 011 or 001 or something else? perhaps they were told to use the plus ( + ) sign to call an international number?

What about the price? even with a local mobile phone, international calls (let alone lengthy business calls) get expensive? Do you want to have your clients pay for that?

With Phone.com Global Numbers you can get a phone number in anyone of over 40 countries and then let your clients or any other associates of your business who are in that country call you on a local call and reach your US based phone.

For example: if you are in Chicago but have many clients in London, get a London phone number from Phone.com ($4.88 per month) as part of your Virtual Office service and your clients in London dial that local London number and get to you in Chicago.

Its that Simple. Try it – call Phone.con 24*7 to find out more.

Are you a small business with say 3-4 sales associates that are on the road a lot? Most likely each associate has a cell phone where they get business calls as well as personal calls. What happens when a prospect client calls your main office number? (perhaps the “office” is your home or your cell phone?). How will you transfer them to one of your sales associates? How do you know which one of them is free? What happens if you get a second call in the middle of a conversation?

You can solve all these issues simply by getting a Phone.com Virtual Office account and setting up a call QUEUE. Plans start at only $9.88 per month and involve no set up fee and no long term commitment (cancel any month and first month is free for you to test the service).

Here is how it works: You get a phone number from Phone.com (you can choose any area code, toll free or even use your existing number). Once you have a number you can set up greetings and call menus and direct callers to the appropriate destination. The queue allows you to send callers to the first number in the queue (say “sales associate #1”) and if he/she is on the phone or does not answer the call will go to “sales associate #2 and so on.. if all 4 sales associates are on the phone than the 5th caller will hear a “you are next in line” message and wait with your choice of music on hold. Your sales associates will even be able to tell that the call is a business call from the corporate line and not mix up with a private call.

So that is it, just like those big call center solutions but affordable for any size business.

If you have any questions contact our customer service department, we are open 24*7 and are here to help.