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When was the last time that you answered a call on your cell phone that showed up as Unknown on the caller ID? If you’re like most people, then you like to know who is calling you so you can respond appropriately.

As a business owner at Phone.com, we have two great features that allow you to set your desired caller ID number and name within your account settings. Before we dive into setting this up, I would like to clarify two important facts:

  • The caller ID name can only be set for a United States local number on your account.
  • We publish your caller ID name information to the National Caller ID Name database once every 24 hours. However, it may take up to 30 days for the name you entered to reflect on all phone systems.

Now that we know those two important pieces of information, let’s walk through setting both of these options on your account.

Setting Your Outbound Caller ID Name

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your desired United States local number.
  3. Locate the Caller ID Name section and select the checkbox to Publish this number in the National Caller ID Name database.
  4. Enter your desired name in the Name to Display field (15 characters max).
  5. Select either Business or Personal as the type for how you will be using this number.
  6. Select Save Changes.
name

Setting Your Outbound Caller ID Number

Your caller ID number is specific to the extension/device that you are placing an outbound call from on your account. Each extension/device can have their own Phone.com number selected as the caller ID.

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for your chosen extension.
  3. Scroll down to the Outbound Calls section and select your desired Phone.com number in the Caller ID to use selection.
  4. Select Save Changes.
number

You are now all set to start making outbound calls using your Phone.com number and business name! See you next Monday for some more Phone.com knowledge.

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This guide covers how to change your outbound caller ID name and number for use in outbound business calls from Phone.com

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If you are like many small business owners, then you are probably using Phone.com in tandem with your cell phone that also takes your personal phone calls throughout the day.

Phone.com has a great set of feature selections that will allow you to identify callers that dialed your Phone.com number rather than your personal line. They include:

  • Call Screening: When you answer the call it will announce the caller’s ID, the called number, and the option to press 1 to accept or 2 to reject the call. While you are listening to this announcement the caller hears your selected ring tone.
  • Voice Tag: When you answer the call the voice tag will play that you specify in your settings. For example, if you enter “Business Line” for your voice tag, upon answering the call you will hear “Business Line” and then the call will connect. The caller will not hear this voice tag.
  • Incoming Caller ID: This allows you to display the incoming caller ID as either the caller’s number or the Phone.com number they called.

All of these settings are activated in your Call Handling Rules, which can be found in various locations on your account such as from your phone number settings, extension settings, or menu settings. In the examples below I will be referencing them from the phone number settings.

These instructions assume that you already have your call forwarding settings established. If you do not, please see our guide on How to Forward Your Number.

Activating Call Screening

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your Phone.com number.
  3. Select Edit for Number Action.
  4. Next to your Forward Call action, select the Advanced Menu icon (has a green arrow and gear widget).
  5. Set Call Screening to On.
  6. Set your Ring above number(s) for setting to at least 30 seconds.
  7. Select Save Rule Settings.
screening

Activating Voice Tag

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your Phone.com number.
  3. Select Edit for Number Action.
  4. Next to your Forward Call action, select the Advanced Menu icon (has a green arrow and gear widget).
  5. Enter your desired text in the Voice Tag field.
  6. Select Save Rule Settings.
voicetag

Setting Your Inbound Caller ID

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your Phone.com number.
  3. Select Edit for Number Action.
  4. Next to your Forward Call action, select the Advanced Menu icon (has a green arrow and gear widget).
  5. Choose your desired caller ID in the Caller ID to show me field.
  6. Select Save Rule Settings.
callerID

That covers everything you need to know about screening your business calls! See you next Monday for some more Phone.com knowledge.

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This guide covers how to screen your incoming business calls to Phone.com. This allows you to differentiate between callers dialing your personal line and your business line.

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When setting up your call forwarding, it’s important understand how your incoming calls are counted against your monthly minute pool. There are two possible scenarios:

  • Incoming calls are counted against a monthly shared minute pool amongst all regular extensions on your account.
  • Incoming calls are considered unlimited minutes when forwarded to an unlimited extension and are not counted against your shared minute pool.

To dispel how this whole process works, and to also provide a template for taking advantage of your unlimited minute extensions, I have included the steps below which will show you how to forward your calls to your unlimited extension.

Please keep in mind, your calls will not be unlimited unless you specifically forward your Phone.com number to your unlimited extension, and then forward your unlimited extension to your intended destination. If this sounds confusing, here is a simple flow of how your forwarding should be set up:

  1. Forward your Phone.com number to your unlimited minutes extension.
  2. Forward your unlimited extension to your intended destination, whether that’s an external cell phone number, menu, or just the extension itself with a phone device attached to it.

Let’s walk through both of these steps to understand the process.

Forwarding to Your Unlimited Extension

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for the number you want to forward.
  3. Select Edit for Number Action.
  4. Create a Forward Call action as your first forwarding step.
  5. In the Forward Call settings, enter your unlimited minutes extension in the white box.
  6. Select Save Rule Settings.
numberforwarding

If the unlimited extension you chose was a phone device or our Communicator softphone, then there are no additional steps to take. Your minutes will now be tracked as unlimited.

However, If you want to forward to an outside line such as a cell phone or land line number, then please follow the steps below.

Forwarding from Your Unlimited Extension

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for the unlimited extension you forwarded to in the steps above.
  3. Select Call Handling Rules on the left-side navigation bar under Settings.
  4. Create a Forward Call action as your first forwarding step.
  5. In the Forward Call settings, enter your cell phone or land line number in the white box.
  6. Select Save Rule Settings.
extensionforwarding

The above setup will forward your calls to an outside line. You can set up additional actions after your Forward Call such as Leave Voicemail as shown in the example above if you want to send callers to your Phone.com voicemail.

That’s it for today, enjoy your unlimited minutes and we’ll see you next Monday!

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This guide covers how to forward your Phone.com number to an unlimited minutes extension. This will allow your minutes to be tracked as unlimited usage.

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We are excited to share the newest update to our iPhone app, which will now allow you to place and receive calls using VoIP instead of your cell phone minutes. This will transmit all calls using your cellular data or WiFi connection.

Let’s walk through how to set this up on your app and Phone.com account.

Receiving VoIP Calls

In order to receive VoIP calls on your iPhone app, you will need to add a mobile extension to your account and forward your calls to this extension. To add the extension:

  1. Mouse over Configure and select Add a User/Extension.
  2. Select Mobile Extension.

This will add the mobile extension to your account. You will now need to forward your calls to your mobile extension. Please see the guide on how to forward your number for detailed instructions.

Placing VoIP Calls

These instructions assume that you are already signed into your iPhone app. If this is your first time setting it up, please see our iPhone app setup guide for detailed instructions.

  1. Tap the gear icon in the top left corner of the app to access the settings menu.
  2. Tap Cell/VoIP.
  3. Tap the toggle next to Allow VoIP Calls so it is in the green ready state.
IMG_0143

This process will activate the VoIP feature of the app. You can now tap the Place a Call option on the main screen of the app.

You will notice a VoIP icon in the top right corner as pictured below. This indicates that the call  you make will be placed over VoIP.

IMG_0142

You are now all set to place and receive VoIP calls on your iPhone app! See you next Monday for some more Phone.com knowledge.

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We are excited to share the newest update to our iPhone app, which will now allow you to place and receive calls using VoIP instead of your cell phone minutes. This will transmit all calls using your cellular data or WiFi connection. Let’s walk through how to set this up on your app and Phone.com account. Receiving VoIP Calls In order to receive VoIP calls on your iPhone app, you will need to add a mobile extension to your account and forward your calls to this extension. To add the extension: Mouse over Configure and select Add a User/Extension. Select Mobile…

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Tired of all those spam callers wasting your Phone.com minutes? We have several strategies to  help save your valuable minutes including:

  • Blocking callers by a specific caller ID number or area code.
  • Blocking all anonymous calls that have an unknown or blocked caller ID.

Let’s walk through how to configure both of these options on your account.

Blocking by Caller ID or Area Code

  1. Mouse over Call Info and select Manage Spam Callers List.
  2. Select Add A Number To Block.
  3. Enter the full number with area code in the Block incoming calls from section.
  4. Select Add to add your number or area code to your block list.

If you only want to block an area code, be sure to check the Starts With checkbox after entering the area code to block.

spam1

Blocking Anonymous Calls

Please Note: You will need to set this setting on each separate Phone.com number on your account. 

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your chosen Phone.com number.
  3. Select the Block Anonymous Calls checkbox.
  4. Select Save Changes.
spam2

That’s everything you need to know about stopping spam callers from wasting your minutes. See you next Monday for some more Phone.com knowledge!

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This guide shows you how to block spam callers from wasting your minutes with caller ID, area code, and anonymous call blocking.

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Need to be notified of voicemails when you’re out of the office? With voicemail notifications, you can have a notification of your voicemail sent to you via email or text message that you can listen to while on the road.

Voicemail notifications are enabled on an extension-by-extension basis. Let’s walk through how to enable this setting on your account. 

Enabling Voicemail Notifications for Email

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for your chosen extension.
  3. Scroll down to the Voicemail Notification Settings section.
  4. Select the checkbox for Send an email notification to
  5. Enter the email addresses you want notifications sent to. Multiple emails can be listed and separated by commas.
  6. Select Save Changes.
email

Email notifications will attach an audio copy of the voicemail that can be listened to directly from the email.

Enabling Voicemail Notifications for SMS Text Messages

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for your chosen extension.
  3. Scroll down to the Voicemail Notifications Settings section.
  4. Select the checkbox for Send a text message (SMS) notification.
  5. Enter your cell phone number
  6. Select Save Changes.
sms

That covers setting up notifications for voicemail, see you next Monday for some more Phone.com knowledge!

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This guide covers how to be notified of your voicemails via email or SMS text message.

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Tired of listening to each and every voicemail? Phone.com offers a voicemail transcription feature which will transcribe your voicemails to text. We offer two forms of voicemail transcription:

  • Human Assisted Transcription: The first minute of your voicemail message is transcribed by a human.
  • Automated Transcription: Voicemails are transcribed to text via our automated computer system.

Voicemail transcription is activated on an extension-by-extension basis. Let’s walk through how to enable this feature.

Activating Voicemail Transcription

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for the extension you want to activate transcription on.
  3. Scroll down to the Voicemail section.
  4. Select the checkbox for Voicemail Transcription.
  5. Select either Human Assisted Transcriptions or Automated Transcriptions.
  6. Select Save Changes.
transcription

After saving your changes, voicemail transcription will now be activated for your chosen extension. You can replicate this process for all the extensions on your account that you want voicemail transcription for. 

That’s it for today, see you next Monday for some more Phone.com knowledge!

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This guide covers how to transcribe your voicemails to text-based messages.

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Schedule exceptions are an easy and efficient way to account for holidays, meetings, or other engagements that are outside of your normal business schedule hours. 

We recently updated schedule exceptions to make them even easier to manage! You can now choose a specific holiday from a list and immediately add it as an exception. 

Let’s walk through how to set schedule exceptions on your account for holidays and custom date ranges. 

Note: This guide assumes that you have already created a schedule on your account. If you haven’t yet, see our guide for creating a schedule.

Setting a Holiday Exception

  1. Mouse over Configure and select Manage Schedules.
  2. Select Edit for your chosen schedule.
  3. Select Yes in the Holidays and Date Ranges section.
  4. Select the Add a Holiday tab.
  5. Select your holiday in the Holiday drop-down box.
  6. Select Add.
  7. Select Save Changes.
holiday

Setting a Custom Date Range Exception

  1. Mouse over Configure and select Manage Schedules.
  2. Select Edit for your chosen schedule.
  3. Select Yes in the Holidays and Date Ranges section.
  4. Select Add a Date Range.
  5. Specify the Start Date and End Date for your exception.
  6. Select Add.
  7. In the Date Range/Holiday List, slide the two gray blocks between the hours you want your schedule exception applied for.
  8. Select Save Changes.
dateexception

The example above will set an exception to our schedule between 12pm and 3pm on September 9th, 2014.

Now that your schedule exceptions are added, they will automatically activate once the date arrives. 

That’s it for today, see you next Monday for some more Phone.com knowledge!

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This guide shows you how to set schedule exceptions for holidays, meetings, and other events outside of your normal schedule hours.

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Menus (or phone trees) are a great way to enhance your customer’s experience with a professional greeting and a listing of department options for your business. Creating a menu on your account requires the following steps to complete:

  1. Add a greeting for your menu that outlines the number selections a caller can enter (e.g. press 1 for sales, press 2 for customer service).
  2. Add a menu and attach your greeting.
  3. Set up the forwarding options for each number prompt on your menu.
  4. Forward your Phone.com number to your menu.

Now that we understand the process, let’s walk through this step-by-step.

Adding a Greeting

  1. Mouse over Configure and select Add a Greeting.
  2. Enter a nickname for your greeting in the Nickname field.
  3. Record your greeting using either Text To Greeting, Record From Phone, or Upload New File.
  4. Select Save Greeting.
greeting

Adding a Menu

Now that your greeting is made, you’ll add a menu to your account and attach the greeting as the primary message. 

  1. Mouse over Configure and select Add a Menu.
  2. Enter a name for your menu in the Name field.
  3. Select the greeting you made in the steps above in the Outgoing Message section.
  4. Select Continue.
menu1

Configuring Your Menu

This process will differ depending on your unique needs. In our example, we will show how to set up the forwarding for one of the number prompts on the menu. You can replicate this process and configure your settings as needed.

  1. Select Edit for menu option #1.
  2. On the Call Handling Rules page, change Select Operation to Forward Call.
  3. Enter an extension number in the white box.
  4. Select Save Rule Settings.
menu2

The above was a simplistic forward call setup to an extension on our account. Please modify this as required for your particular needs.

Forwarding To Your Menu

The final step is to forward your Phone.com number to your created menu. 

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for the number you want to forward to your menu.
  3. Select Edit for Number Action.
  4. On the Call Handling Rules page, change Select Operation  to Goto Menu.
  5. Select your menu in the drop-down box.
  6. Select Save Rule Settings.
chr

Your menu setup is now complete. Anyone that calls your Phone.com number will hear your menu greeting and can choose the number selection selections you have created in your settings.

That’s it for today, see you next Monday for some more Phone.com knowledge!

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This guide shows you how to set up a menu system (phone tree) for your business.

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If you don’t want your business phone ringing at all times of the day, then schedules are the feature you’ll need to get some rest after a long day. With schedules, you can specify a specific set of hours that your phones will ring for, and have all calls outside of your business hours go directly to voicemail.

To add a schedule on your account, you’ll need to:

  • Add a schedule to your account for business hours.
  • Apply this schedule in your Call Handling Rules where you forward all of your calls.

Adding a Schedule

Keep in mind, you may need multiple schedules to accommodate your unique scheduling needs. This example will show a basic one schedule setup.

  1. Mouse over Configure and select Add a Schedule.
  2. Enter a unique name for your schedule in the Schedule Name: field.
  3. Select your Schedule Type.
  4. Set your schedule hours in the Hours section.
  5. Select your timezone in the Time Zone: section
  6. Select Save Changes.
schedule

Applying Your Schedule

Again, applying your schedule to your Call Handling Rules might differ slightly depending on your unique setup. In this guide we will be applying our schedule directly from our number settings. 

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for the phone number you want to apply your schedule to.
  3. Select Edit for Number Action.
  4. On the Call Handling Rules page, change All Calls to Received During and select your schedule in the drop-down box on the right.
  5. Change Select Operation to Forward Call and enter an extension or phone number in the white box.
  6. Select Add New Rule.
  7. Change the second Select Operation to Leave Voicemail.
  8. Select Save Rule Settings.
chr

In the above example, during our business hours we are forwarding all calls to our specified phone number. Any calls that fall outside of those business hours follow the rule section #2, which sends calls directly to voicemail. 

That’s it for today, see you next Monday for some more Phone.com knowledge!

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This guide shows you how to add a schedule to your account for your business hours.

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Our Phone.com Communicator softphone will turn your already robust computer into a fully-featured phone, with the ability to:

  • Place and receive calls using your Phone.com number as the caller ID.
  • Manage your extension inbox to view faxes, SMS, and voicemail.
  • Access your extension’s address book to manage your contacts.

Let’s walk through how to set this up on your account.

Adding Your Communicator Extension

  1. Mouse over Configure and select Add a User/Extension.
  2. Select Communicator for the extension type.
  3. Select the checkbox to agree to the licensing terms.
  4. Select Add Communicator.
addextension

Downloading the Communicator Softphone

Once you have added your Communicator extension to your account, you’ll then need to download the softphone and install it on your Mac or PC. 

Download communicator

Once that is installed, you’ll need to retrieve your login information within your Communicator extension settings. 

Logging Into Communicator

Please Note: The username and password for Communicator is not the same username and password that you use for your Phone.com account.

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for your Communicator extension.
  3. Select View Login Info.
  4. Make note of your Username and Password.
login

Receiving Calls on Your Communicator

This process might differ slightly depending on your unique setup. However, the basic foundation can be found in the steps below for you to replicate on your own account.

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for the Phone.com number you want to forward to your Communicator.
  3. Select Edit for number action.
  4. On the Call Handling Rules page, change Select Operation to Forward Call.
  5. Enter your Communicator extension in the Forward Call white box.
  6. Select Save Rule Settings.
forwarding

All calls that dial your Phone.com number will now be forwarded to your Communicator.

That’s it for today, see you next Monday for some more Phone.com knowledge!

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This guide shows you how to place and receive calls on your Mac or PC using our Communicator softphone.

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Every Phone.com account includes the ability to set up a digital voicemail system with a customized greeting. You can then have your voicemails emailed to you or sent as a text message. No more missing voicemails while you’re out on the road!

To set up your voicemail system, you’ll need to follow several steps:

  1. Add a voicemail greeting to your account.
  2. Attach your voicemail greeting to your extension.
  3. Forward your Phone.com number to your voicemail.

Let’s walk through each step now. 

Adding a Voicemail Greeting

  1. Mouse over Configure and select Add a Greeting.
  2. Enter a Nickname for your greeting.
  3. Record your greeting with either the Text to Greeting, Record from Phone, or Upload New File option.
  4. Select Save Greeting.
Greeting

Attaching Your Greeting to Your Extension

  1. Mouse over Configure and select Mange Users & Extensions.
  2. Select Edit for the extension you want to have voicemails left on.
  3. Scroll down to the Voicemail section.
  4. Select your voicemail greeting in the Standard Greeting field.
  5. Select Save Changes.
Extension

Forwarding Your Phone.com Number to Voicemail

This process might differ slightly depending on where you forward calls within your account. In this example, we’ll be forwarding directly to voicemail from our Phone.com number settings.

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your Phone.com number.
  3. Select Edit for Number Action.
  4. On the Call Handling Rules page, change Select Operation to Leave Voicemail.
  5. Select Save Rule Settings.
CHR

In the above example, we are forwarding calls directly to voicemail. If you want to forward to an outside line or extension first, you’ll need to create a Forward Call action before your Leave Voicemail action.

That’s it for today, see you next Monday for some more Phone.com knowledge!

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This guide shows you how to set up your Phone.com voicemail with a customized greeting.

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Forwarding your Phone.com number is the first step you will want to take when first setting up your account. Your number can be forwarded to a variety of locations, including:

  • Your cell phone or land line
  • Your communicator soft phone
  • Your business menu or voicemail

Regardless of where you forward your number, the actions you take will be similar for each process. In this tutorial, we will demonstrate a basic forwarding setup to an external number or extension. 

Forwarding Your Number

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for the number you want to forward.
  3. Select Edit for Number Action.
  4. Change Select Operation to Forward Call.
  5. Enter your desired number or extension in the white box.
  6. Select Save Rule Settings.
forward

The above example will forward calls to your desired extension number or external number. Additional actions can be added with the Add Next Action selection. 

For example, if you want your calls to go to your Phone.com voicemail after forwarding to an external number, you will add Leave Voicemail as your next action.

That’s it for today, see you next Monday for some more Phone.com knowledge!

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This guide shows you how to forward your Phone.com number to an external number, extension, menu, voicemail, etc…

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Every Phone.com extension on your account includes a free conference bridge number to easily set up a conference call. There are some great benefits to this free feature, including:

  • High definition voice quality
  • Up to 500 participants
  • Unlimited minute usage

Accessing Your Conference Bridge

  1. Mouse over Configure and select Manage Users & Extensions. 
  2. Select Edit for your chosen extension.
  3. Select Conferencing on the left-side navigation bar.
  4. Select Get Conference Bridge.

Your Conference Bridge Number and Moderator/Conference PIN will be listed on the HD Conferencing page. 

conferencing

Beginning a Conference Call

  1. Call into your Conference Bridge Number and enter your Moderator Pin.
  2. Provide the Conference ID and Bridge Number to all of your participants.

Once the moderator joins the conference call, it will automatically begin. Below are some moderator controls to take advantage of:

conference2

That’s it for today, see you next Monday for some more Phone.com knowledge!

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This guide shows you how to host a free conference call with your Phone.com account.

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The ability to send and receive text messages (SMS) is included in every Phone.com plan. What does this mean for you? Unlimited texting to any U.S. local number!

Sending a Text Message

Sending a text message is done within any extension on your account.

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for the extension you want to send a text message from.
  3. Select Send SMS on the left-side navigation bar.
  4. Enter the number to text in the To: field.
  5. Enter your message in the Message: field.
  6. Select Go to send your text message.

Note: If Send SMS is not showing up on the left-side navigation bar, then you need to set an outbound caller ID on the extension Settings page.

sendsms

A copy of your text message will be saved in your extension’s Inbox for your records. 

Receiving a Text Message

Before you can receive a text message on your Phone.com number, you must first enable SMS forwarding to your desired extension. Text messages can only be received on U.S. local numbers.

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for the number you want to receive text messages on.
  3. Select the extension you want to receive text messages on in the SMS Forwarding: drop-down box.
  4. Select Save Changes.
receivesms

All text messages will now be delivered to your specified extension inbox. You can reply to text messages directly from your inbox, or use the Send SMS link as shown above.

That’s it for today, see you next Monday for some more Phone.com knowledge!

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This guide shows you how to send and receive text messages (SMS) on your account.

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Tired of using your cell phone minutes to place and receive phone calls? We have a great option that allows you to handle these calls using your cell phone data plan or Wi-Fi. To get started, you will need to:

  • Add a Mobile Extension to your account.
  • Purchase CounterPath’s Bria app for the iPhone or Android.

Adding a Mobile Extension to Your Account

  1. Mouse over Configure and select Add a User/Extension.
  2. Select Mobile Extension as the extension type.
  3. Select Add Mobile Extension.

Once the mobile extension is added to your account, you will need to get your login information for the Bria app. 

Finding Your Login Information for Bria

  1. Mouse over Configure and select Manager Users & Extensions.
  2. Select Edit for your mobile extension.
  3. Select View Server Details to display your username and password.
mobile extension

Setting Up Your Bria App

  1. Select Phone.com on the Select Provider screen.
  2. Enter your name or business name in the Display as field.
  3. Enter the username and password from the above steps in the Username and Password field.
  4. Select Register. 
bria

The Bria app will now be registered with your Phone.com account. You can place calls directly from the app using Wi-Fi or your cellular data. If you want to receive phone calls on this app, then you will need to forward your Phone.com number to your mobile extension. 

That’s it for today, see you next Monday for some more Phone.com knowledge!

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This guide shows you how to make and receive calls on your cellphone using Wi-Fi or a cellular data plan.

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Faxing has never been easier with Phone.com! Say goodbye to your fax machine and enjoy the convenience of sending and receiving faxes digitally from your computer.

Every Phone.com account includes the ability to send faxes without any additional charges. To receive faxes, you’ll need to add a dedicated phone number to your account that only receives faxes. 

Sending a Fax

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for the extension you want to send a fax from.
  3. Select Send a Fax on the left-side navigation bar.

You’ll now be on the send a fax page where you can upload your attachment, enter the number you want to send your fax to, and preview what your fax will look like. 

Be sure to enter your email in the Send a confirmation email to: (Fig. 1) field as this will be your only confirmation that your fax sends successfully. 

fax1

Receiving a Fax

First, you’ll need to add a new Phone.com number to your account.

  1. Mouse over Configure and select Add a Number.
  2. Select the type of number you want to add – U.S. Local, Toll Free, or Global.
  3. Select the specific number you want to add.

Once your number is added, you will then need to configure it to receive faxes.

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your fax number.
  3. Select Edit for the Number Action field.
  4. On the call handling rules page, change Select Operation to Receive Fax (Fig. 1).
  5. Select the extension number you want to receive faxes at (Fig 2).
  6. Select Save Rule Settings.
fax2

Now that your number is configured, all faxes that you receive will be delivered to the extension inbox that you specified. 

That’s it for today, see you next Monday for some more Phone.com knowledge!

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Faxing has never been easier with Phone.com! Say goodbye to your fax machine and enjoy the convenience of sending and receiving faxes digitally from your computer. Every Phone.com account includes the ability to send faxes without any additional charges. To receive faxes, you’ll need to add a dedicated phone number to your account that only receives faxes.  Sending a Fax Mouse over Configure and select Manage Users & Extensions. Select Edit for the extension you want to send a fax from. Select Send a Fax on the left-side navigation bar. You’ll now be on the send a fax page where…

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