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Need all the bells and whistles at just the right price? Phone.com now sells two new Panasonic phones that deliver features, functions and value to meet the needs of just about any growing business.

The Panasonic UTG200 and Panasonic UTG300 offer plug-and-play operation, feature-rich interfaces and unmatched HD performance.

Phone.com CEO Ari Rabban says he’s happy to add the UTG200 and UTG300 to the company’s device lineup. “Every time we can offer our customers the features, flexibility and great price they’re looking for, we know we’ve met their needs.”

Big Benefits

These SIP-based plug-and-play models let you add handsets and phone numbers quickly as your business expands. Next-generation features and interoperability are designed to enhance communications and lower expenses. Take a look at the specs!

Panasonic UTG200

 

Panasonic UTG200
  • 3.5-inch backlit color display
  • Up to 4 HD (G.722) extensions
  • Gigabit Ethernet passthrough
  • Power over Ethernet (PoE)

$199.95 from Phone.com

More Info: Spec Sheet | Quick Start Guide | Operating Instructions


Panasonic UTG300

Panasonic UTG300
  • 5.0-inch backlit color touchscreen display
  • Up to 6 HD (G.722) extensions
  • Gigabit Ethernet passthrough
  • Power over Ethernet (PoE)
  • Compatible with Bluetooth wireless headsets
  • One USB connection, which lets you plug in a headset, flash drive or keyboard

$275.95 from Phone.com

More Info: Spec Sheet | Quick Start Guide | Operating Instructions

 
Want to learn more? Get started online or talk to our Customer Service team.

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Need all the bells and whistles at just the right price? Phone.com now sells two new Panasonic phones that deliver features, functions and value to meet the needs of just about any growing business. The Panasonic UTG200 and Panasonic UTG300 offer plug-and-play operation, feature-rich interfaces and unmatched HD performance. Phone.com CEO Ari Rabban says he’s happy to add the UTG200 and UTG300 to the company’s device lineup. “Every time we can offer our customers the features, flexibility and great price they’re looking for, we know we’ve met their needs.” Big Benefits These SIP-based plug-and-play models let you add handsets and phone numbers quickly as your business expands. Next-generation features and…

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Have you been wanting to transfer your toll-free number to Phone.com but aren’t sure how? Now is a great time to join us for an informational webinar where we’ll cover all the details to ensure your number transfers successfully to us.

We offer some great benefits for transferring your existing toll-free number to our service, including:

  • Free transfer process. Regardless of the type of number, we will never charge you a fee for transferring your number to us. If this is going to be a secondary number on your account, be sure to check out our pricing page for monthly costs.
  • A dedicated number transfer team. We’ve got a dedicated staff that will walk you through the entire process for transferring your number. You’ll know exactly which forms you need to fill out to make the process flow as quick as possible.
  • No downtime. After beginning the number transfer process you can set up your call forwarding immediately. This means when your number transfers over to us your call forwarding will activate automatically with no downtime for your business.

Ready to learn more about the process? Join us for a free 30 minute webinar where we’ll uncover the mystery of the toll-free number transfer process.

You’ll learn how to initiate the number transfer process on your Phone.com account, understand exactly which forms and documentation you’ll need to provide from your previous provider, and how to set up your number forwarding.

How

Watch Recorded Webinars Now

 

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Have you been wanting to transfer your toll-free number to Phone.com but aren’t sure how? Now is a great time to join us for an informational webinar where we’ll cover all the details to ensure your number transfers successfully to us. We offer some great benefits for transferring your existing toll-free number to our service, including: Free transfer process. Regardless of the type of number, we will never charge you a fee for transferring your number to us. If this is going to be a secondary number on your account, be sure to check out our pricing page for monthly…

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One of the most challenging aspects of this technological age is maintaining the healthy divide between your work and life hours. With a multitude of devices within reach at any given moment, it can be challenging to tune out of your business and relax.

Thankfully, with your phone service at Phone.com there’s an easy way to get some rest and relaxation after business hours with our scheduling feature. This feature has some great flexibility, including:

  • Set your schedule hours once and forget it. There’s no need to constantly manage your schedule hours. Set it once, apply it, and enjoy your after business hours silence.
  • Create exceptions for holidays and unexpected meetings. Don’t want to receive calls on all the major holidays? Set them once in your schedule settings. You can also set specific date ranges for unexpected meetings or extended lunches.
  • Configure daily custom schedules for flexible forwarding. If you have multiple employees needing to receive calls at specific times of the day, then you can create specific daily hour schedules for your call forwarding.

It’s time to get some hands on practice with a free 30-minute webinar where we’ll be teaching you how to take advantage of all these great features.

Join us for this great introductory course to business hours scheduling where we’ll show you how to set your schedule hours, activate your schedule in your call forwarding, and set exceptions for your holidays and company meetings.

How

Watch Recorded Webinars Now

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One of the most challenging aspects of this technological age is maintaining the healthy divide between your work and life hours. With a multitude of devices within reach at any given moment, it can be challenging to tune out of your business and relax. Thankfully, with your phone service at Phone.com there’s an easy way to get some rest and relaxation after business hours with our scheduling feature. This feature has some great flexibility, including: Set your schedule hours once and forget it. There’s no need to constantly manage your schedule hours. Set it once, apply it, and enjoy your…

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iStock_000005944404SmallAs businesses and home users set aside traditional analog phone services, replacing them with Voice over Internet Protocol (VOIP), one of the challenges becomes allocating the right amount of bandwidth to your Internet phone service.

How much of your current bandwidth is needed for high-quality voice calls? This is a question we are asked every day by our customers.

Start by asking yourself a few questions:

  • What is the actual data upload and download speed that your Internet Service Provider (ISP) delivers?
  • What other services and applications on your network consume a portion of that available bandwidth?
  • Are there Quality of Service (QoS) settings that you can tweak to optimize your network for VoIP?

Minimum and Recommended Bandwidth for VOIP Service

The bandwidth that our VOIP phone service requires depends on the number of concurrent calls you want to make. The table below shows the minimum bandwidth required to make calls from a Phone.com account, as well as recommended speeds for optimal performance.

Number of Concurrent Calls Minimum Required Bandwidth Recommended speed
1 100 Kbps Up and Down 3 MBps Up and Down
3 300 Kbps Up and Down 3 MBps Up and Down
5 500 Kbps Up and Down 5 MBps Up and Down
10 1 MBps Up and Down 5-10 MBps Up and Down

How Does VOIP Use My Bandwidth?

The answer is simple and complex. VoIP services use a variety of codecs to compress and decompress voice data, allowing it to travel over the Internet efficiently. Phone.com uses codecs that require approximately 100 kilobits per second (kbps) traveling up from your phone line and down to your phone line per second for each call. So if you have three people, all on calls at the same time, the minimum requirement is 300 kbps up and 300 kbps down.

In addition, since the Internet “pipe” into your home or business is being used for other functions too—web browsing, sending and receiving email, file transfers, web-based office services, point-of-sale systems, and so on—there are numerous candidates contending for bandwidth.

How to Determine Your Functional Bandwidth

It helps to know how much bandwidth you really have. However, your Internet Service Provider (ISP) will probably only confirm what you signed up for, also known as the advertised “up to” value, as in “up to 50 Mbps” or “up to 150 Mbps.”

The best way to determine your bandwidth, is to run a throughput test using a site like www.speedtest.net. This will give you a snapshot of your current functional bandwidth, but it is important to note that this metric can vary depending on how much bandwidth all of the different applications you are using require at any given point in time. This test also provides variable results depending on the location used for testing.

Keep in mind that your upload speed is usually slower than your download speed, so you need to make sure that the lower number of the upload speed matches what you need. Since most service providers do not guarantee sustained bandwidth besides the up-to value, we recommend adding a 5x to 10x safety margin when estimating bandwidth.

Calculating the Bandwidth You Need

If you know that your ISP can sustain a certain speed, simply multiply the number of expected concurrent calls by 100 kbps. If you deal with an “up to” ISP, a good solution would be to add the safety margin mentioned above so that you can sustain the required bandwidth, even when your Internet service falters.

For example, 10 concurrent users would require 1 Mbps (10 X 100 kbps x safety margin), which means you would be smart to allow for 5 to 10 Mbps both up and down. Depending on the other services and applications using your Internet connection and on the capabilities of your router, 3 to 5 Mbps may be sufficient, or you may need to increase your bandwidth. This must be evaluated on a case-by-case basis, as each organization is different.

Optimizing Your Quality of Service

High-quality voice calls are the norm today but consistent quality does require some effort. One way to evaluate your VoIP capacity is using the Phone.com VOIP test (works best on Safari and Firefox). This tool lets you evaluate your network performance by simulating one, three, five or ten concurrent calls from your office to the Phone.com system.

Also, some but not all routers have the ability to prioritize voice services so that the impact of other applications doesn’t degrade voice quality. To prevent audio issues caused by voice and data competing for the same bandwidth, make sure your network router’s Quality of Service (QoS) settings are set as follows, so that they prioritize the transmission of voice packets to your WAN connection (ISP).

  • UDP/5060 – Priority: High
  • UDP/6060 – Priority: High
  • UDP/16384 to 32768 – Priority: High

Finally, if your router has an Application Layer Gateway (ALG) function, that should be disabled. We also recommend disabling the Stateful Packet Inspection (SPI) function—in some cases, the router cannot handle the high rate of inbound voice packets when the SPI feature is enabled. In all cases, though, check with your security expert before changing configuration settings.

We hope these guidelines help you determine how much bandwidth you need to support high-quality VOIP phone service. If you have specific questions, please leave them in the comments below or contact us directly!

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As businesses and home users set aside traditional analog phone services, replacing them with Voice over Internet Protocol (VOIP), one of the challenges becomes allocating the right amount of bandwidth to your Internet phone service. How much of your current bandwidth is needed for high-quality voice calls? This is a question we are asked every day by our customers. Start by asking yourself a few questions: What is the actual data upload and download speed that your Internet Service Provider (ISP) delivers? What other services and applications on your network consume a portion of that available bandwidth? Are there Quality…

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Are you still writing your business contacts on random pieces of paper, or maybe you are tired of having your business and personal contacts mixed together? If so, Phone.com has a great address book feature included with every account that makes managing your business contacts easy and efficient. 

There are several benefits to using our address books, including:

  • Importing contacts is simple. Want to transfer your contacts from AOL, Gmail, Plaxo, Windows Live, or Yahoo? We’ve got you covered with an automated importing tool to handle the job.
  • Extension specific contacts. Got a staff of employees that all have their own contacts? Each extension on your account gets its own dedicated address book.
  • Call forwarding based on a specific contact. Your can route calls from your premium customers uniquely based on specific address book contacts.

Don’t miss out on learning about this great feature! Join us for a free 30 minute webinar where we’ll teach you everything you need to know to become an expert with your address books.

Specifically, we’ll be covering how to import your existing business contacts, forward your number based on specific address book entries, and how to create address book groups for easy contact management. 

When

Thursday, October 9th 10:30am – 11:00am PST.

How

Register Now

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Are you still writing your business contacts on random pieces of paper, or maybe you are tired of having your business and personal contacts mixed together? If so, Phone.com has a great address book feature included with every account that makes managing your business contacts easy and efficient.  There are several benefits to using our address books, including: Importing contacts is simple. Want to transfer your contacts from AOL, Gmail, Plaxo, Windows Live, or Yahoo? We’ve got you covered with an automated importing tool to handle the job. Extension specific contacts. Got a staff of employees that all have their…

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As a small business owner, are you satisfied with your phone service? Wonder where to find the reliability you need or how to scale your phone system to serve your growing enterprise?

You’re not alone. A recent report from Software Advice, a Texas-based service that matches businesses with best-in-class software solutions, suggests that nearly 60 percent of companies currently looking to upgrade their phone systems are looking for a sophisticated VOIP service, one that is both reliable and scalable.

Top Reasons for Considering VOIP

Reasons for choosing VOIP

The report highlights the top features, pain points and reasons that business owners are looking to VoIP.

What Do Smaller Businesses Need?

  • 77 percent are looking for a web-based, hosted PBX solution
  • Of the nearly 60 percent of respondents considering VoIP, one third were still using traditional landlines in their businesses
  • Only six percent of those who took the survey were IT specialists, which suggests that good technical support, easy setup, and service reliability will be key to buyers
  • 32 percent identified reliability and scalability as their top reasons for wanting to purchase a new VoIP system

Features were also key! Flexible voicemail options, caller ID, number portability and many others:

Top Requested Phone-Service Features

Top VOIP features

With a shift towards hosted, VOIP-based services, it becomes easier for small businesses to access sophisticated call, conferencing, voicemail and other services, using platforms that were once only available to larger enterprises. VOIP allows your five-person startup to function like an established player!

Getting the Whole Package

To wrap up, it’s clear that small businesses are making the shift from landline to VoIP solutions. Buyers are interested in solutions that are not only reliable, but can scale, allowing them to add users easily and economically as they grow. Also, small businesses may not have IT expertise in house, so they place great importance on easy setup, reliability and effective technical support.

What are you looking for in a phone system and can we help? Phone.com offers one of the most flexible, people-friendly, economical VOIP services available. Take a look!

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As a small business owner, are you satisfied with your phone service? Wonder where to find the reliability you need or how to scale your phone system to serve your growing enterprise? You’re not alone. A recent report from Software Advice, a Texas-based service that matches businesses with best-in-class software solutions, suggests that nearly 60 percent of companies currently looking to upgrade their phone systems are looking for a sophisticated VOIP service, one that is both reliable and scalable. Top Reasons for Considering VOIP The report highlights the top features, pain points and reasons that business owners are looking to VoIP. What…

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As a small business owner, time is one of your greatest assets, and also something that seems to be in a constantly short supply. The last thing you need to be doing is tinkering with your phone system, which is why Phone.com has some great preset features that will save you some valuable time. Presets allow you to:

  • Save your settings in templates. These templates can then be quickly applied elsewhere on your account without having to set them up manually repeatedly.
  • Edit your call forwarding in one location. When you save your call forwarding as presets, you can manage all of these templates in one location. A unified approach to call management.
  • Let your employees manage their own call forwarding. Because presets can be saved on an extension specific level, your employees can manage their own call forwarding.

Want to learn more about presets? Then join us for a free 30 minute webinar where we’ll be covering all of the methods for setting up presets on your account.

We’ll teach you how to add presets, save your existing call forwarding as presets, and how to activate these templates in your number forwarding. 

How

Watch Recorded Webinars Now

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As a small business owner, time is one of your greatest assets, and also something that seems to be in a constantly short supply. The last thing you need to be doing is tinkering with your phone system, which is why Phone.com has some great preset features that will save you some valuable time. Presets allow you to: Save your settings in templates. These templates can then be quickly applied elsewhere on your account without having to set them up manually repeatedly. Edit your call forwarding in one location. When you save your call forwarding as presets, you can manage…

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Apple recently unveiled their new iPhone 6 and it’s bigger and better than ever. If you’re considering upgrading, or perhaps this is your first iPhone, then why not take advantage of our iPhone app with that new phone of yours? 

As a business owner, staying connected with your clients while outside of the office is critical. With our iPhone app, you can fulfill most of your business’s communication needs without being at your desk, including:

  • Placing calls with your Phone.com number. No need for a desk phone to accomplish this. Our app allows you to use your Phone.com number as your outbound caller ID on all calls.
  • Sending faxes directly from your cell phone. Got a last minute fax you forgot to send from the office? Use our app and send it directly from your phone.
  • Managing your inbox. Check your voicemails, sms text messages, and faxes directly from the app. No need to log in to your account from a computer.

Got your new iPhone and want to learn more about our app for your business?

How can I learn more?

Join us for a free 30 minutes webinar where we’ll show you how to set up your Phone.com iPhone app. 

In addition, we’ll also cover all of the great features of the app including placing calls with your Phone.com number, managing your inbox, changing your voicemail greeting, sending faxes, and more!

How

Watch Recorded Webinars Now

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Apple recently unveiled their new iPhone 6 and it’s bigger and better than ever. If you’re considering upgrading, or perhaps this is your first iPhone, then why not take advantage of our iPhone app with that new phone of yours?  As a business owner, staying connected with your clients while outside of the office is critical. With our iPhone app, you can fulfill most of your business’s communication needs without being at your desk, including: Placing calls with your Phone.com number. No need for a desk phone to accomplish this. Our app allows you to use your Phone.com number as…

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If you are running your business from your home office on a land line, now is a great time to consider switching to a VoIP solution. VoIP offers many excellent benefits for a business owner that a land line simply can’t compete with, including:

  • Exceptional call quality. Enjoy crystal clear, high-definition audio quality with a VoIP phone. A land line will never be able to match the clarity that a VoIP phone can offer.
  • More features. Does your land line include menus, dynamic call forwarding, schedules, and the handful of other features that VoIP offers? These features are necessary to run a successful business these days.
  • Less Expensive. Phone.com offers competitive pricing as compared to a land line, with flexible minute options scalable for all businesses. Compared with all the features you get with a VoIP service, the price vs. benefits far exceeds that of a land line service.

If your interest is piqued, come learn how to set up a home office phone with Phone.com.

How Can I Learn More?

Join us for a free 30 minute webinar on how to set up a home office phone with Phone.com.

We’ll teach you how to order one of our telephone adapters, connect it to your network, and start making some calls!

How

Watch Recorded Webinars Now

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If you are running your business from your home office on a land line, now is a great time to consider switching to a VoIP solution. VoIP offers many excellent benefits for a business owner that a land line simply can’t compete with, including: Exceptional call quality. Enjoy crystal clear, high-definition audio quality with a VoIP phone. A land line will never be able to match the clarity that a VoIP phone can offer. More features. Does your land line include menus, dynamic call forwarding, schedules, and the handful of other features that VoIP offers? These features are necessary to…

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Your next conference call doesn’t need to end up like this:

With a little planning and preparation, you can ensure that your next conference call is awesome, informative, and runs smoothly. Here’s 3 tips to make your next meeting the best one yet:

  • Practice beforehand. If this is your first time using your conferencing software, then spend some time before the actual meeting learning how everything works. Each service has unique methods for muting/un-muting callers, or ending the call.
  • Have a backup plan. Technology has its moments of random oddities. Ensure that everyone on the call has a copy of the presentation slides, agenda, and an alternate call in number.
  • Have attendees mute themselves. Nothing ruins a presentation more than the background noise of someone listening in on your call in what sounds like an airport. Let everyone know how they can mute and un-mute themselves when they want to talk.

Now that you have some great tips to get you started, why not use Phone.com for all of your conferencing needs? Every Phone.com account provides a free conferencing bridge with unlimited monthly minutes.

How Can I Learn More?

Join us for a free 30 minute webinar where we’ll teach you how to start hosting conference calls with your Phone.com account. 

What

  • Learn how to access your free Conference Bridge Number and PIN.
  • Learn how to record your conference call with a dedicated Phone.com number.
  • Learn how to set up an international or toll-free number to make your conference calls local for callers.

How

Watch Recorded Webinars Now

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Your next conference call doesn’t need to end up like this: With a little planning and preparation, you can ensure that your next conference call is awesome, informative, and runs smoothly. Here’s 3 tips to make your next meeting the best one yet: Practice beforehand. If this is your first time using your conferencing software, then spend some time before the actual meeting learning how everything works. Each service has unique methods for muting/un-muting callers, or ending the call. Have a backup plan. Technology has its moments of random oddities. Ensure that everyone on the call has a copy of the…

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Traditional faxing is soon to become an obsolete obstruction in your home office setup. Those big, bulky devices are being replaced with cloud-based solutions like the one that Phone.com offers, which allows you to send faxes directly from your computer or smartphone. 

Here’s 3 great reasons to start sending and receiving digital faxes today with Phone.com:

  • You can send a fax wherever you have your computer or smartphone. Faxes can be sent digitally directly from your Phone.com account, or you can send them from our iPhone app.
  • Be notified of your received faxes via email. No more sitting around the fax machine waiting for a fax to arrive. Be notified right when you get your digital fax through email.
  • Reduce your paper clutter. You can save copies of your faxes as PDFs on your computer and reduce all of that paper clutter in your office.

Ready to toss that fax machine and get started with digital faxing? Before doing so, Phone.com CTO Alon Cohen recommends that “if your VoIP vendor does not support T.38 protocols on their analog telephone lines, or you fax internationally, then keep using a landline for faxing.”

Alon did go on to recognize that Phone.com currently utilizes the T.38 protocol for virtual faxing as well as on the Grandstream HT702 Analog Telephone Adapter. This dramatically improves the reliability of faxes in transmission from a digital to an analog signal.

How Can I Learn More?

Join us for a free 30 minutes webinar as we learn how to send and receive faxes on your Phone.com account. In addition, we’ll also be covering how to send and receive text messages.

What

  • Learn how to configure your Phone.com number to receive faxes and text messages.
  • Learn how to send text messages and faxes directly from your account.
  • Learn how to set up email notifications for your received faxes and text messages and how to check your inbox.

How

Watch Recorded Webinars Now

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Traditional faxing is soon to become an obsolete obstruction in your home office setup. Those big, bulky devices are being replaced with cloud-based solutions like the one that Phone.com offers, which allows you to send faxes directly from your computer or smartphone.  Here’s 3 great reasons to start sending and receiving digital faxes today with Phone.com: You can send a fax wherever you have your computer or smartphone. Faxes can be sent digitally directly from your Phone.com account, or you can send them from our iPhone app. Be notified of your received faxes via email. No more sitting around the…

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With so many companies building an online presence, it’s easy to forget that we still rely on the humble telephone to do business and create success.

Small companies use their phone lines to answer customer questions, take orders and deal with vendors, which is why a memorable vanity number is such a valuable asset.

What is a Vanity Number?

A vanity number is a local or toll-free phone number made up of a string of numbers or letters that are either easy to remember or represent your business well. For example, 858-555-5000 or 1-800-FLOWERS.

Software Advice, a Texas-based service that helps businesses select the right software for their needs, recently published a great decision tree (shown below) that will help you choose the best vanity number for your business.

At first glance, the chart looks a bit intimidating, but the process is simple: Find the best word or phrase to represent your business > see if it’s available > take it!

Vanity Number Decision Tree. Source: Software Advice.

Phone.com Vanity Numbers

Phone.com offers a free vanity toll-free number with all plans. When choosing yours, we encourage you to work through Software Advice’s flowchart to find the very best number for you — it should only take a few minutes.

Also remember that your vanity number should be easy to recall, look professional and lend credibility to your business. 1-800-FLOWERS, for example might be better than 1-437-FLOWERZ.

Building and maintaining name recognition with a vanity toll-free number is one of the easiest ways to win business!

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With so many companies building an online presence, it’s easy to forget that we still rely on the humble telephone to do business and create success. Small companies use their phone lines to answer customer questions, take orders and deal with vendors, which is why a memorable vanity number is such a valuable asset. What is a Vanity Number? A vanity number is a local or toll-free phone number made up of a string of numbers or letters that are either easy to remember or represent your business well. For example, 858-555-5000 or 1-800-FLOWERS. Software Advice, a Texas-based service that…

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Are you a developer looking for a custom telephony solution?

Learn about the new Phone.com API in this 17-minute webinar by our API Product Manager Aaron Rosenthal. You’ll learn about the features supported by our API and ways you can integrate them into your business applications.

The webinar includes:

  • An introduction to the API
  • About the new Phone.com SMS API service
  • Creative ways to use SMS (text messaging) in your business
  • How to integrate SMS into other business applications
  • About the Phone.com API Beta program

If you are interested in participating in the Phone.com API Beta, please visit https://dev.phone.com to request an invitation.

View the Phone.com API Webinar slide deck (PDF)

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Are you a developer looking for a custom telephony solution? Learn about the new Phone.com API in this 17-minute webinar by our API Product Manager Aaron Rosenthal. You’ll learn about the features supported by our API and ways you can integrate them into your business applications. The webinar includes: An introduction to the API About the new Phone.com SMS API service Creative ways to use SMS (text messaging) in your business How to integrate SMS into other business applications About the Phone.com API Beta program If you are interested in participating in the Phone.com API Beta, please visit https://dev.phone.com to request…

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wannacupcakeAt Phone.com we take pride in helping small businesses grow. This week’s customer testimonial may leave you craving sweets, so consider yourself warned. That said, do you Wanna Cupcake?

Jim and Karie Romano, the owners of Wanna Cupcake?, have been with Phone.com since 2012 and our services have helped their Washington-based business grow sweeter through the years. They have a passion for creating awesome cakes, cupcakes and sweet treats, all made from scratch with the finest ingredients.

A number of Phone.com features help Wanna Cupcake? provide quality service to make each visit to their store and every special event memorable.  “We are able to have a phone menu, multiple extensions, voicemail and much more that would not be possible to afford with a traditional phone service provider,” they emphasize.

At Wanna Cupcake? flavors change every day!  To keep their customers informed, they simply pre-record a greeting with the flavors of the day and then schedule them to play on a given day of the week. Jim and Karie note, “By simply managing the greeting options (SO easy to do!) we can offer our customers more than our competition.”

If you still need to contact the bakers, decorators or design specialists, you can call in and leave a message with your orders or inquiries for your special events. “Customers are really impressed when we respond to a voicemail in record time!” Jim says. With voicemail notifications Wanna Cupcake? can respond quickly to their customers, especially when they are on the go.

We also provide these features at a reasonable cost for small businesses that are starting up. I think Jim and Karie say it best, “Controlling costs is just as critical as delivering outstanding quality and service. Phone.com has enabled us to have all of the features of a big business at a cost that we can afford.”

It is a privilege to enable small businesses like Wanna Cupcake? to keep their customers better connected and have a true advantage over their competition.  Don’t forget to follow Wanna Cupcake on Twitter and check out their flavors of the day!

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At Phone.com we take pride in helping small businesses grow. This week’s customer testimonial may leave you craving sweets, so consider yourself warned. That said, do you Wanna Cupcake? Jim and Karie Romano, the owners of Wanna Cupcake?, have been with Phone.com since 2012 and our services have helped their Washington-based business grow sweeter through the years. They have a passion for creating awesome cakes, cupcakes and sweet treats, all made from scratch with the finest ingredients. A number of Phone.com features help Wanna Cupcake? provide quality service to make each visit to their store and every special event memorable.…

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Traveling internationally can be a major problem for small business owners when they find that using a cell phone can incur enormous roaming charges. In fact, even if you do not answer your phone, you may pay $1-$2 per minute for every call that rings when you are roaming overseas!

Phone.com has a way to help business people save substantial money on phone costs when traveling.

The idea is simple. Before you board the plane, you forward your cell phone calls to your Phone.com business telephone number (follow instructions from your cell phone provider for that. For example – click here to see how to do it on an AT&T cell phone). When you reach the destination country, you purchase a low cost “pay as you go” SIM card and place that in your (unlocked) cell phone or rent a cheap phone with the SIM card.

At your convenience from your hotel room, you set up your Phone.com extension using the web-based Phone.com Control Panel to forward calls to your new local number that comes with the SIM card.

Boom! There is no roaming charge and, in many countries, no cost for incoming calls either.

As for outbound calling, you can dial out of your phone and pay whatever the local SIM card d deal offers but the better way is to obtain a Global Number from Phone.com (we have numbers for over 40 countries) this will allow you to place calls using your own Phone.com Caller ID by dialing only your Global Number (a local call) and setting up menus to dial all your contacts.

You can also use our Phone.com Mobile VoIP App on your Smart Phone (if you have one) and dial out using your Hotel Wi-Fi with no International or roaming charges.

As you land back in the US, replace the SIM card and undo the cell phone call forwarding and you are done!

You can also set up schedules to make sure calls do not come in at undesirable hours in case you travel far off from your normal time zone.

Economically-minded users can make all that happen before they fly, and then cancel when they return. There are no long terms contracts at Phone.com.

So what can be simpler or more economical than that? Nothing! Remember: Phone.com customer service agents are always happy to help you with any questions.

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Traveling internationally can be a major problem for small business owners when they find that using a cell phone can incur enormous roaming charges. In fact, even if you do not answer your phone, you may pay $1-$2 per minute for every call that rings when you are roaming overseas! Phone.com has a way to help business people save substantial money on phone costs when traveling. The idea is simple. Before you board the plane, you forward your cell phone calls to your Phone.com business telephone number (follow instructions from your cell phone provider for that. For example – click…

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The Phone.com spam caller list is a wonderful feature that allows customers to block calls from specific numbers. This feature just got better! You can now block call patterns, which includes blocking an entire area code. Here’s a step by step guide on how to block a number pattern. For the sake of an example, let’s block all calls from area code 325.

 

Step 1: In your Phone.com control panel navigate to “Call Info” and then to “Manage Spam Callers List”

 

Step 2: Click the “Add A Number To Block” button.

 

Step 3: You will need to check the “Starts With” check box. You can then enter “+1325” which will block all calls from numbers beginning with 325. The note field is for your reference. Once you have completed that, click the “Add” button.

 

I told you it was easy. If you have any questions whatsoever regarding this new feature, our awesome customer service representatives are here to help 24 hours a day and 7 day a week!

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The Phone.com spam caller list is a wonderful feature that allows customers to block calls from specific numbers. This feature just got better! You can now block call patterns, which includes blocking an entire area code. Here’s a step by step guide on how to block a number pattern. For the sake of an example, let’s block all calls from area code 325.   Step 1: In your Phone.com control panel navigate to “Call Info” and then to “Manage Spam Callers List”   Step 2: Click the “Add A Number To Block” button.   Step 3: You will need to…

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Conference calls seem to be a necessary part of business today.  In days of yore calls consisted of 2 phones, 1 on each end, sometimes there’d be a speakerphone or two involved but that was it.  When a group of people had to talk they’d have to meet face to face, this was prior to the Phone.com Communicator app of course.  Now though when face to face isn’t necessary but getting a group together on a call is we just use a conference calling bridge.

Phone.com offers the best bridge in the business.  Features like 500 seats on the call, flexible moderator controls and one that’s really nice if you have regular calls, a permanent conferencing number.  That static bridge means you can save the number into your address book and not have to ever dial it again.

I’ve included two pictures, one of our participant controls and one of the moderator controls.  If you have any questions or comments please feel free to give us a shout on Facebook or Twitter.  We’re here to listen and help.

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Conference calls seem to be a necessary part of business today.  In days of yore calls consisted of 2 phones, 1 on each end, sometimes there’d be a speakerphone or two involved but that was it.  When a group of people had to talk they’d have to meet face to face, this was prior to the Phone.com Communicator app of course.  Now though when face to face isn’t necessary but getting a group together on a call is we just use a conference calling bridge. Phone.com offers the best bridge in the business.  Features like 500 seats on the call,…

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