Press Releases

Phone.com Named As Finalist In 2014 Stevie® Awards for Customer Service Department Of The Year

NEWARK, N.J., Feb. 3, 2014 — Phone.com, the leader in cloud communications focused on the needs of small business and entrepreneurs, was named a finalist in the eighth annual Stevie® Awards for Customer Service Department of the Year in the telecommunications category.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and the new Asia-Pacific Stevie Awards.

The final results in which Phone.com will be awarded the Gold, Silver, or Bronze Stevie Award will be announced during a gala banquet on Friday, Feb. 21 at the Bellagio Hotel in Las Vegas, Nevada.  Finalists from across the U.S. and several other nations are expected to attend.

More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36 percent over 2013.  Finalists were determined by the average scores of 129 professionals’ worldwide, acting as preliminary judges.  Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

Phone.com prides itself in being customer centric and strives to always deliver awesome service.  These core values have helped the company achieve a Net Promoter Score (NPS) that is unheard of in the telecommunications industry.

“Our customers’ needs are woven into the fabric of our business,” said Jeremy Watkin, director of customer service at Phone.com. “From our CEO and engineers to our customer service representatives, we are working toward a common goal of consistently delivering awesome customer service.”

More than 100 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 27 – February 5.

“In a record-breaking year for nominations, the judges saw extraordinary quality in the achievements portrayed in these Finalist nominations,” said Michael Gallagher, president and founder of the Stevie Awards.  “The final judges should enjoy reading and evaluating such a treasure trove of excellent work.”

“I’m predicting Gold!” said Eric Lituchy, CMO at Phone.com. “I just don’t think there is another company in our industry that can match the service Phone.com provides its customers.”

About Phone.com

Phone.com is the leading cloud communications and VoIP phone service focused on the needs of small businesses and entrepreneurs. Phone.com offers innovative, customizable and cost-effective communications solutions and “Awesome” award-winning customer support to more than 25,000 customers across the United States.  Learn about small business phone services at http://www.phone.com, check out our blog, or connect with us on FacebookLinkedIn and Twitter.

About The Stevie Awards

Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  A sixth program, the German Stevie Awards, will debut later this year.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about The Stevie Awards at www.StevieAwards.com.

Phone.com Receives 2014 INTERNET TELEPHONY Product of the Year Award

NEWARK, NEW JERSEY (JANUARY 27, 2014) — Phone.com announced today that TMC, a global, integrated media company, has named Phone.com Virtual Office as a recipient of a 2014 INTERNET TELEPHONY Product of the Year Award.                                     

“We are thrilled, once again, to be recognized as the leader in cloud communications,” said Eric Lituchy, CMO at Phone.com.  “We continually push the limits of VoIP technology to provide our customers with the best combination of telephony features at the most affordable prices.” Jeremy Watkin, Director of Customer service added, “Small businesses and entrepreneurs across America love our innovative phone platform and award-winning support.  We are excited to win this award and for the year ahead.”

“It gives me great pleasure to recognize Phone.com with a 2014 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC. “In the opinion of our distinguished judges, Phone.com Virtual Office has proven to be among the best communications and technology solutions on the market in 2014. I look forward to continued innovation from Phone.com.

The winners of the 2014 INTERNET TELEPHONY Product of the Year are featured in the January/February 2014 issue of INTERNET TELEPHONY magazine and online at www.itmag.com.

About Phone.com

Phone.com is the leading cloud communications and VoIP phone service focused on the needs of small businesses and entrepreneurs. Phone.com offers innovative, customizable and cost-effective communications solutions and “Awesome” award-winning customer support to more than 25,000 customers across the United States.  Learn about small business phone services at http://www.phone.com, check out our blog, or connect with us on Facebook, LinkedIn and Twitter.

About INTERNET TELEPHONY magazine

INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space.  For more information, please visit www.itmag.com. Follow INTERNET TELEPHONY magazine on Twitter or join our Linked In group. For more information about TMC, please visit www.tmcnet.com.

Phone.com Earns Its First Patent With Innovative SMS Capability

NEWARK, N.J. – Dec. 4, 2013 – Phone.com, a cloud-based phone company focused on the needs of small business and entrepreneurs, today announced that the U.S. Patent and Trademark Office has awarded the company its first patent for an innovative process that addresses cost and privacy issues involving conferencing from any phone as well as texting and caller ID management when using mobile devices.

Phone.com’s patent offers the conferencing industry a way to greatly improve customer ease of use by offering persistent, direct room dial-in numbers or SMS chat rooms without requiring operators to maintain millions of telephone access numbers.

The patented process also provides mobile phone users with a capability called Group SMS that shields the private numbers of their personal devices, exposing only their business phone numbers while they text or make business calls.

The company recently introduced a mobile app for iPhones – Phone.com Mobile Office – that takes advantage of the newly patented process.

The U.S. Patent and Trademark Office granted Phone.com patent No. 8571588 on Oct. 29.  The patent, entitled “Method and Apparatus for Conferencing of Text Messages,” was co-authored by Phone.com’s Chief Technology Officer Alon Cohen and Brian Lee Scott, a co-founder of Phone.com.

Cohen said the new method would allow replacement of the common two-step dial-in process to enter conference calls, with a simpler single-step dialing of a persistent phone number that can be stored in a conferee’s address book.  A conferee’s acceptance of a conference call invitation on his or her smartphone would capture the required single call-in number and add it to the calendar in the mobile device so that a conference call can be dialed directly from the calendar.

The patent allows conference operators to maintain a small pool of numbers while enabling them to directly address millions of conferencing rooms without requiring the user to enter a separate room ID number. This reduction in the size of the pool of necessary numbers benefits end users as the reduction in operating cost translates to lower service costs, Cohen said.

“We are pleased and proud to receive this patent on behalf of our customers for whom any savings in cost is welcome news,” said CEO and co-founder Ari Rabban. “Phone.com caters to small businesses, including many entrepreneurial, sole-proprietor companies.  This patent proves there is plenty of opportunity to innovate in business communications technology for those customers.  We’re happy to show that new methods don’t always have to begin with the biggest corporations at the top of the business-communications pyramid.”

Rabban, a member of the board of directors of the New Jersey Technology Council, added that the patent reinforces Phone.com’s role as an innovative resident company in the Enterprise Development Center at the New Jersey institute of Technology (NJIT) in Newark.

#   #   #

About Phone.com
Phone.com is a 21st Century, cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com also delivers award-winning customer support to more than 25,000 customers across the United States.  Learn more at http://www.phone.com.

New Phone.com Mobile Office App for iOS Gives Entrepreneurs Separate Personal, Professional Identities on a Single Device

As BYOD grows, app gives multiple phone numbers, visual voicemail and much more

NEWARK, N.J. – Nov. 20, 2013Phone.com, a cloud-based phone company focused on the needs of small business and entrepreneurs, today launched a new iOS app – Phone.com Mobile Office — that gives business people more control over their personal and business communications on their iPhones. The new app offers features for iPhones while underscoring how firmly rooted BYOD has become.

The app’s key new feature allows small business owners to manage several telephone numbers on their mobile phones, letting them separate their professional and personal profiles while only carrying a single phone on the go.

Maintaining separate phone numbers on a single device means business people need no longer reveal their personal phone numbers to customers, partners or clients. Users can now associate specific numbers with different roles or projects in their professional lives.

The Phone.com Mobile Office app is available now in iOS format for Apple iPhones. Versions of the app compatible with other mobile operating systems such as Android and Blackberry are also available.

Phone.com CEO and co-founder Ari Rabban said: “Our new iOS app is so slick and straightforward; it truly transforms the iPhone into a BYOD multi-line phone. We believe that business owners and entrepreneurs will quickly experience a big boost in productivity when they use it.”

The new Phone.com Mobile Office app offers many benefits that help business people customize and simplify their communications, taking care of business from anywhere:

  • Visual voicemail lets users read through voicemails instead of listening to them, making the process more discreet and convenient
  • Send and receive SMS text messages using phone numbers associated with work projects
  • Receive fax messages on iPhones
  • Keep work-related voicemails and fax messages separated from personal ones
  • Initiate or join a conference call with a single click
  • Save money in callback mode, when it is cheaper to receive a call than to make a call
  • Block telemarketing or other nuisance calls
  • View call logs, call time, call duration and tap to call back
  • Organize contacts in a comprehensive address book for iPhone and Phone.com business service contacts, allowing separation between business and personal contacts
  • One-digit speed dial to most-dialed numbers
  • Three-digit extension dialing to reach work colleagues as if users were dialing from their office phones
  • Customize your own background photos

The Phone.com Mobile Office iPhone app is free to download and comes with 300 free minutes and free conference calling before users need to sign up online for a Phone.com account. It is immediately available from the app store at https://itunes.apple.com/us/app/phonecom-mobile-office/id734609161?mt=8.

Phone.com Receives NYER Best Practice Award For Customer Service By A Small Business

NEWARK, N.J., Oct. 15, 2013 /PRNewswire/ – Phone.com, a cloud-based phone company focused on the needs of small business and entrepreneurs, has received the Best Practice award in the category of customer service by The New York Enterprise Report (NYER). The 2013 NYER Small Business Awards recognized eight outstanding businesses in the New Yorktri-state area.

Recipients were selected from dozens of nominations based on their competitive advantages, significant profits and/or long-term value.

“In this competitive space, companies need to be creative in how they do business,” said Robert Levin, CEO & Publisher of The New York Enterprise Report. “Out of 500,000+ companies, Phone.com used exemplary methods to increase revenues this year. It demonstrates their passion to their industry and clients.”

Phone.com is led by experienced VoIP industry entrepreneurs. The company provides full-featured cloud based business communications services for small businesses. Phone.com is particularly appealing to multi-location startup companies – typically those with fewer than 10 employees — that immediately gain broad capabilities and great value from its services.

“We are privileged and honored to win the award from the New York Enterprise Report,” said Ari Rabban, CEO of Phone.com. “Customer service is how we always have, and will continue to, measure our success. Our mantra is to offer AWESOME customer service”

Phone.com has grown revenue and its customer base in every year since the company began operating in 2007. Phone.com was named to the Inc. 500/5000 for two consecutive years and has been cited as one of the Top 50 growing companies in New Jersey.

The top businesses were revealed during an awards reception on Wednesday, October 9 at the Hilton New York in Manhattan. The advisors will be highlighted in a special editorial section within the November/December 2013 issue of NYER, as well as on nyreport.com.

“The NYER award for customer service to small businesses is especially meaningful to all at Phone.com because we pride ourselves on delivering unmatched customer support to more than 25,000 customers across the United States,” said Rabban. “Customer support is U.S.-based and available around the clock for the array of innovative, customizable and cost-effective business communications solutions we offer.” 

About The New York Enterprise Report
At The New York Enterprise Report (www.nyreport.com), we believe that people should have access to the expertise to help them grow their businesses. We have built a peer-to-peer community of entrepreneurs and executives who constantly seek better ways to operate and grow. Through our multi-media platforms, we provide this community with access to knowledge from experts and inspiration from successful entrepreneurs.

About Phone.com
Phone.com is a 21st Century, cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com also delivers unmatched customer support to more than 25,000 customers across the United States. Learn more at http://www.phone.com.

Bandwidth Helps Phone.com Seamlessly Automate and Manage Its Hosted VoIP Network

Phone.com gains automated access to, and streamlined provisioning of one of the country’s largest telcom networks

RALEIGH, N.C.–(BUSINESS WIRE)– Bandwidth, the leading choice for innovative and scalable voice, 9-1-1 and SMS solutions, today announced that Phone.com has selected Bandwidth to provide voice network services in support of its hosted suite of products.

Phone.com is a twenty-first century phone company focused on the needs of small businesses and entrepreneurs – providing cost-effective access to all the communications services needed to run their business.

With Bandwidth, Phone.com gained ready-access to a nationwide network of local numbers using Service Management APIs to automate their inventory search and activation process. For leading VoIP providers, Bandwidth provides full access to a purpose-built, fully integrated service management system by way of easy-to-use RESTful APIs – empowering customers to replace what would have otherwise been cumbersome, costly and time-consuming processes associated with acquiring and activating new customers. As a result, Phone.com was able to rapidly deploy its service with Bandwidth and can now deliver an even faster, higher-quality end-user experience to their customers.

“Bandwidth’s network size, combined with its flexible structure and quality management tools, makes them a great provider for us,” said Ari Rabban, CEO at Phone.com. “We have the stability, flexibility and ease-of-management we need to provide quality phone services that meet our customer’s needs.”

“For nimble and innovative providers like Phone.com, automation and ease-of-management is everything,” said Steve Leonard, Executive Vice President and General Manager at Bandwidth. “We’re pleased that Phone.com is able to leverage our leading network and automation tools to help them be even more agile.”

Bandwidth’s network powers voice, 9-1-1 and SMS services for many of the country’s largest, most recognizable brands such as Google, Skype, and Windstream. Bandwidth customers benefit from being able to choose between three unique technology platforms to access the company’s network and services, covering everyone from established communication providers running their own data centers and VoIP networks, all the way to the next generation app developers looking for cloud-based services to scale with their business. Regardless of the platform used, Bandwidth provides customers instant access to a truly national footprint of phone numbers and coverage areas, allowing customers to search for and provision thousands of numbers in a matter of seconds.

About Phone.com

Phone.com is a 21st Century, cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com also delivers unmatched customer support to more than 25,000 customers across the United States. Learn more at http://www.phone.com.

About Bandwidth

Bandwidth is among the nation’s largest and fastest-growing communication technology companies. The company operates two divisions – wholesale & enterprise and consumer & SMB – that share a mission of transforming the communications industry. Across the divisions, Bandwidth provides a full range of communications services, including voice origination and termination, a full suite of 9-1-1 services, SMS solutions, SIP Trunking and hosted VoIP for SMBs, and a consumer wireless business. Founded in 1999, and a certified CLEC in 49 states, Bandwidth is a profitable company headquartered in Raleigh, NC with a large remote office in Denver, CO and field offices in eight other cities.

Phone.com Makes Inc.’s 500 / 5000 List

Newark, NJ, Aug. 26, 2013 /PRNewswire/ — For the third year in a row, Phone.com, the cloud-based phone company focused on the needs of small businesses and entrepreneurs, has been named to Inc. Magazine’s annual list of the 500 / 5000 fastest-growing private companies in the United States. The list represents the most comprehensive look at America’s independent entrepreneurs, who are widely acclaimed to be the U.S. economy’s most important segment.

Phone.com placed No. 1296 on the full list of 5000 companies, at No. 30 on the telecommunications list and No. 39 among New Jersey companies ranked by Inc.

The magazine for business entrepreneurs cited Phone.com for growth over the last three years of 314 percent. Phone.com added 23 jobs in the past three years with a total of 39 employees to date.

“Being named to Inc.’s Fastest Growing list for the second year in a row is proof that our company’s dedication to customer service and quality products and services is paying off,” said CEO Ari Rabban. “Given this momentum, we look forward to continued growth and more innovation to come.”

About Phone.com Phone.com is a 21st Century, cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com also delivers unmatched customer support to more than 25,000 customers across the United States. Learn more at http://www.phone.com.

Phone.com Selected As NYER Customer Service Best Practice Award Finalist

Newark, NJ, Aug. 12, 2013 – Phone.com, cloud-based phone company focused on the needs of small businesses and entrepreneurs, announced today that it has been chosen as the Best Practice Award finalist by the New York Enterprise Report (NYER) in the Customer Service category out of dozens of qualified applicants.

The Best Practice Award finalists were chosen based on their ability to demonstrate the use of a best practice to generate competitive advantages, revenue profits and/or long-term value in one of five categories including Customer Service, Green Business, Leadership, Sales & Marketing and Technology.

“Phone.com is all about small business communications needs, giving business owners the ability to be several places at the same time and providing exceptional customer service.  We are very pleased that our commitment came through in the recognition by the New York Enterprise Report,” said Ari Rabban, CEO of Phone.com.

Phone.com will be officially announced as a finalist at the Small Business Awards Event on Wednesday, October 9th from 6 p.m.- 9 p.m. at the Hilton New York in New York City.

About Phone.com Phone.com is a 21st Century, cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com also delivers unmatched customer support to more than 25,000 customers across the United States.  Learn more at http://www.phone.com.

For more information about the New York Enterprise Report, visit www.nyreport.com/awards or call 631-393-0220 or email nyerawards@nyreport.com

Phone.com Developing WebRTC Solutions for Customers and API Developers

NEWARK, N.J., June 19, 2013 /PRNewswire/ — Telecommunications companies are rapidly expanding into the world of Web real-time communication (WebRTC). In line with this trend, Phone.com, a cloud-based phone company focused on small to medium-sized businesses, is developing WebRTC solutions to enhance its customers’ experience and deliver the most advanced services.

Initially, Phone.com is creating prototype applications that place voice and video calls to and from the Google Chrome browser and from Android phones.

“We are very excited about being able to deliver WebRTC services to our customers,” said Phone.com CEO Ari Rabban. “WebRTC will provide customers with another method of connectivity using their Phone.com accounts. We want to make communications as easy and flexible as possible and are highly anticipating the value of this service for our customers.”

After WebRTC becomes available for Phone.com customers, the company will start looking into methods of making the platform accessible to developers in its API marketplace.

For more information about the company’s current services, please visit www.phone.com.

About Phone.com
Phone.com is a 21st Century, cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com also delivers unmatched customer support to more than 25,000 customers across the United States. Learn more at http://www.phone.com.

In Celebration of Small Business Week 2013, Phone.com Offers Free Second Phone Number to New Customers

NEWARK, N.J., June 17, 2013 /PRNewswire/ — In support of Small Business Week, celebrated throughout the Unites States the week of June 17, 2013, Phone.com will offer a free second phone number promotion for small businesses. Available to new customers for a limited time, the second number – commonly used for toll-free or fax lines – is one of the company’s most requested features.

“We have been solving small business communications problems for a number of years, and we get to know the needs of every one of our customers. Small Business Week is a great way to give recognition and shine a light on this innovative and hard-working community, one which is fundamental to the economic health of the United States,” said Ari Rabban, CEO of Phone.com

Small Business Week, an event of national significance, is organized annually by the U.S. Small Business Administration. The 2013 event marks the 50th Presidential proclamation of National Small Business Week.

To redeem the free second phone number offer, enter coupon code NSBW during sign up or call Phone.com at 1-800-998-7087 and mention the code NSBW.

About Phone.com
Phone.com is a 21st Century, cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com also delivers unmatched customer support to more than 25,000 customers across the United States.  Learn more at http://www.phone.com.

Phone.com CEO and Co-founder Ari Rabban Named A Finalist for Ernst & Young’s Entrepreneur Of The Year Award in New Jersey

NEWARK, N.J., May 29, 2013 /PRNewswire/ — Phone.com CEO and Co-founder Ari Rabban has been declared a finalist for the Ernst & Young Entrepreneur Of The Year(R) 2013 Award in the New Jersey region. The award recognizes entrepreneurs who demonstrate excellence and extraordinary success in areas such as innovation, financial performance and personal commitment to their businesses and communities.

The Entrepreneur Of The Year Program has been in place for 27 years and has expanded globally to recognize company builders in more than 140 cities in more than 50 countries throughout the world.

“It’s an honor to be named a finalist for this award,” said Rabban. “As an entrepreneur, my vision has been to provide office-communications capabilities that help small businesses work more productively and save money. As a mentor and member of the New Jersey Technology Council, my goal has been to encourage other startups to realize their visions.”

A panel of independent judges selected the finalists. Award winners will be announced at a special gala event June 13 at the Hyatt Regency New Brunswick. Regional award winners go on to compete at the national level.

Award winners in several national categories, as well as the winner of Ernst & Young’s National Entrepreneur Of The Year Overall Award, will be announced at the annual awards event in Palm Springs, Calif., on November 16, 2013.

About Phone.com

Phone.com is a cloud-based phone company focused on the needs of small business and entrepreneurs, providing cost-effective VOIP solutions to all their business-communication requirements.

About Ernst & Young

Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 167,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients, and our wider communities achieve their potential. For more information, please visit ey.com.

Phone.com Named Finalist For the Garden State Entrepreneur Excellence Award

NEWARK, N.J. – May 20, 2013 – Phone.com, a cloud-based phone company focused on small businesses and entrepreneurs, was named a finalist for the Garden State Entrepreneur Excellence Award.

This is the first year the award has been given. The New Jersey Chapter of Entrepreneur’s Organization (EO) and The Star-Ledger and NJ.com have partnered to create the first annual Garden State Entrepreneur Excellence Award to honor New Jersey-based companies that exemplify the entrepreneurial spirit of the state.

The award allows area entrepreneurs the chance to be recognized by highlighting their drive, perseverance, business creativity and success stories. The award will be given in three categories separated by 2012 revenue levels.

“We are thrilled to be announced a finalist in this award’s first year,” said Phone.com CEO, Ari Rabban. “We understand the hardships entrepreneurs face and because of that, our focus is largely on helping entrepreneurs and small businesses.”

Award winners will be announced at the gala.

 

#      #      #

About Phone.com
Phone.com® is a cloud-based phone company offering a variety of innovative and economical business and home phone services for entrepreneurs, home offices, small businesses and individuals. Powered by advanced VoIP technologies, the company offers Phone.com Virtual Office for small businesses, Phone.com Virtual Number for individuals on the go, Phone.com Home Phone Plus for consumers and Phone.com Mobile Office and Mobile VoIP.

About Entrepreneur’s Organization
EO is a global organization that provides an infrastructure to help entrepreneurs continue to grow their businesses and themselves. http://www.eonetwork.org

About the Star Ledger
The Star Ledger is the leading source for business news in New Jersey. www.nj.com 

Phone.com Enhances Local Telephone Number Services In Canada and Puerto Rico

NEWARK, N.J., May 8, 2013 /PRNewswire/ – Phone.com, a cloud-based phone company focused on helping small businesses prosper, today announced that it is enhancing local telephone number service availability in Canada and Puerto Rico. These enhancements allow businesses to include SMS and fax in Canada and fax in Puerto Rico as well as expanding pools of available numbers. Organizations can select numbers that are familiar to callers in these regions as well as creating a “local” presence in other geographic areas with calls answered remotely and billed at local rates.

Local numbers are available in 120 Canadian cities, including Calgary, Edmonton, Halifax, London, Ottawa, Quebec, Sault Saint Marie, Toronto, Vancouver, Victoria and Windsor. In Puerto Rico, numbers are immediately available for San Juan, with pools of numbers for 32 additional cities including Bayamon, Guaynabo, Mayaguez and Ponce coming soon.

Adding a phone number is a snap and can be done in seconds through the user-friendly Phone.com portal. Local numbers outside of the U.S. start at $4.88 per month.

“We now offer local numbers in 44 countries. The enhancement of Canada and Puerto Rico numbers is part of this expansion to help meet the growing needs of our customers,” said CEO Ari Rabban .

For more than five years, Phone.com has excelled at providing Voice over Internet Protocol (VoIP) services to small businesses that need 1 to 20 telephone lines. The company has achieved an outstanding record of customer retention and service quality. One of the driving factors behind this success is that Phone.com enables entrepreneurs and other business people to rapidly deploy innovative features and functions.

For more information on Phone.com, please visit www.phone.com or call 800-997-9179.

About Phone.com
Phone.com is a cloud-based phone company focused on the needs of small businesses and entrepreneurs, providing cost-effective solutions to all their business-communications requirements.

Phone.com Growth Prompts Expansion In San Diego Area

Move to Poway space reflects increased demand for company’s cloud-based services

POWAY, Calif., April 18, 2013 /PRNewswire/ – Phone.com, a cloud-based phone company focused on the needs of small business and entrepreneurs, today announced it has expanded its San Diego-area presence with new offices in Poway.

Phone.com now occupies 5,000 square feet of space at 14288 Danielson Street, where 25 employees work in network operations, customer support and developing new services and features. The company expects to add employees at the facility this year to accommodate growth.

Founded in 2007, Phone.com is a cloud-based telecommunications company that serves the needs of small business and entrepreneurs, typically those with fewer than 20 lines.  The company provides affordable, feature-rich business communications services that customers initiate, control and customize themselves, and it emphasizes around-the-clock, U.S.-based customer service.

With accounts in all 50 states, Phone.com serves more than 25,000 business customers in retail, marketing, health care, real estate, legal, medical and other professional services. Headquartered in Newark, N.J., the company was recognized recently by INC500 as one of the fastest growing telecom companies in the United States.

The Poway location adjoins a building occupied by Tierra.net, Phone.com’s partner and data center provider since it began offering services.  Phone.com employees had been housed in Tierra.net’s offices for several years.

“We have seen growth in customers and revenue in every year since we started operating, so we had been thinking of establishing a location of our own in Poway for some time,” said CEO and co-founder Ari Rabban.  ”The timing for our move was necessary now because of the continued growth in customer accounts and operations to serve them.”

About Phone.com
Phone.com, headquartered in Newark, NJ,  is a cloud-based phone company focused on the needs of small business and entrepreneurs, providing cost-effective solutions to all their business-communication requirements.

Phone.com Closes $2 Million Round Led By ff Venture Capital, New Jersey Economic Development Authority

NEWARK, N.J., March 12, 2013 /PRNewswire/ – Phone.com, Inc. today announced it has closed an investment from ff Venture Capital to propel the company’s goal of increased growth. In conjunction with this commitment, the New Jersey Economic Development Authority (NJEDA) has awarded the company an additional investment, for a total of $2 million.

The funding from ff Venture Capital and the NJEDA is an infusion of capital, which will be used to power customer acquisition and new technology development at Phone.com. Other investors in the company include San Diego-based hosting company TierraNet and serial entrepreneur Michael Mann . Phone.com was recently recognized by INC500 as one of the fastest growing telecom companies in the United States. 

Founded in 2007, Phone.com has enjoyed year-over-year increases in revenues and customer growth combined with outstanding service; customers praise the company for the number of its innovative, easy-to-use features, overall affordability and responsive and skilled U.S.-based customer service team.

“We are thrilled to have ff Venture Capital and the State of New Jersey invest with us during this exciting phase of expansion and innovation for our company and our customers. We are looking forward to implementing many new initiatives,” said President and CEO Ari Rabban . “ff Venture Capital has also provided advice, support and acceleration services on an ongoing basis.”

“We primarily seek out companies with extremely capable management teams and a compelling business model,” said John Frankel , partner at ff Venture Capital and board member of Phone.com.  “Looking at how far Phone.com has come, and its potential for continued growth, it was easy for us to decide to provide additional funding now.”

At NJEDA, Chief Executive Officer Michele Brown said:  “Phone.com exemplifies the type of emerging technology companies that we envisioned could benefit from our Edison Innovation Venture Capital Growth Fund.  The fund was created in 2011 to provide New Jersey companies growth capital to directly fund uses such as hiring key staff, product marketing and sales.”

Said Phone.com’s Rabban:  “We’re especially honored to receive support from a funding source named for Thomas Edison that encourages growth by innovative companies in New Jersey. We fully intend to flourish here in New Jersey and we are deeply committed to showing the NJEDA’s decision-makers that they made the right choice by investing in Phone.com.”

About Phone.com
Phone.com is a cloud-based phone company focused on the needs of small business and entrepreneurs, providing cost-effective solutions to all their business-communication requirements.

Bluefin Payment Systems and Phone.com Partner for Merchant Services and Small Business Phone Services

Partnership brings Bluefin’s secure payment gateway to Phone.com customers and Phone.com’s small business phone service to Bluefin customers

February 20, 2013 – Atlanta, GA and Livingston, NJ – Bluefin Payment Systems and Phone.com, a leading provider of U.S.-based VoIP and cloud-based telephony services, announced today that they  have entered into a partnership to make the Bluefin payment gateway available to Phone.com’s customer base and enhanced cloud-based telephone services from Phone.com available to Bluefin’s customers.

Bluefin’s payment gateway features debit/credit/ACH acceptance, plus recurring billing, a virtual terminal and a hosted payment page – all backed by security features such as tokenization and point-to-point encryption (P2PE).  The company was ranked as the 6th fastest growing private company in the U.S. by Inc. Magazine in 2012, and today serves over 15,000 U.S. and Canadian merchants.

Phone.com is a twenty-first century phone company focused on the needs of small businesses and entrepreneurs – providing cost-effective access to all the communications services needed to run their business globally. Phone.com was ranked twenty-third in New Jersey’s 50 Fastest Growing Companies by NJBIZ, and #262 on the 2012 Inc. 500 list.

“This is our first partnership with a web-based telephony provider and we are excited to have formed a partnership with such a leader as Phone.com,” said John M. Perry, CEO of Bluefin Payment Systems.

“They have an extensive customer base of small businesses, which is a prime focus for Bluefin, particularly in the software space.”

Per the partnership, all of Phone.com’s clients will have access to Bluefin’s secure payment gateway by simply applying online for a merchant account. Additionally, Bluefin will be able to offer Phone.com’s services to their base of merchants and more than 300 partners.

“Bluefin’s payment services allow us to present secure payment processing as a value-added service to our customers,” said Phone.com CEO and co-founder Ari Rabban. “Phone.com recognizes that small businesses need comprehensive solutions to allow them to compete in today’s challenging global markets, and most companies need the ability to accept electronic payments. We are thrilled to be able to provide Bluefin’s services to our customers, and delighted to offer our communications solutions to the Bluefin universe.”

About Bluefin Payment Systems
Bluefin Payment Systems specializes in providing secure payment gateway solutions to over 15,000 U.S. and Canadian merchants. The company provides debit/credit card acceptance, ACH processing, recurring billing and more, all backed by secure solutions including end-to-end encryption for POS transactions, transparent redirection, hosted pay page, store and convert processes and PCI consulting for large companies. Bluefin serves major E-Commerce merchants and partners with leading Independent Software Vendors (ISVs) in a variety of industries to bundle payment processing with their software offerings, enhancing product value and increasing customer satisfaction. Bluefin Payment Systems is headquartered in Atlanta, GA, with offices in New York, Chicago and Tulsa.

About Phone.com
Phone.com is a cloud-based phone company offering a variety of innovative and economical business and home phone services for entrepreneurs, home offices, small businesses and individuals. Powered by advanced VoIP technologies, the company offers Phone.com Virtual Office for small businesses, Phone.com Virtual Number for individuals on the go, Phone.com Home Phone Plus for consumers and Phone.com Mobile Office and Mobile VoIP. Please visit www.Phone.com or call 1-800-998-7087 for more information.

###

PRESS CONTACTS:
Danielle Duclos, Chief Marketing Officer, Bluefin Payment Systems
678-894-2638
dduclos@bluefin.com

Joel Maloff, Vice President – Channel Development, Phone.com
954-239-7243
jmaloff@phone.com

Phone.com Named One of NJBIZ 50 Fastest Growing Companies

LIVINGSTON, N.J., Nov. 15, 2012 /PRNewswire/ – Phone.com, a provider of VoIP and cloud-based telephone service specializing in small-sized businesses and home offices (SOHO), was ranked twenty-third in New Jersey’s 50 Fastest Growing Companies by NJBIZ.

The 50 Fastest Growing Companies celebrates the state’s most dynamic companies who continually contribute to the success of New Jersey’s economic growth and stability. To qualify, companies had to meet selection criteria that included a revenue size of at least $500,000 within the past three out of four years and growth in revenue over a four-year period, dating from fiscal year 2008 to 2011.

Phone.com CEO Ari Rabban was thrilled to have been selected. “One of the biggest secrets to our success has been the state’s support of technology ventures like ours,” said Rabban. “We’ve also greatly benefited from the growing pool of talent supplied by the university corridor ranging from Princeton to Columbia and the ability to find quality local partners who support our business operations and development.”

Phone.com has over 1,000 small business customers in New Jersey and is growing steadily nationwide. The company was also ranked 262 on the INC500 list in 2012.

For more information, visit http://www.phone.com or call 1-800-998-7087.

About Phone.com

Phone.com is a cloud-based phone company offering a variety of innovative and economical business and home phone services for entrepreneurs, home offices, small businesses and individuals. Powered by advanced VoIP technologies, the company offers Phone.com Virtual Office for small businesses, Phone.com Virtual Number for individuals on the go, Phone.com Home Phone Plus for consumers and Phone.com Mobile Office and Mobile VoIP. Please visit www.Phone.com or call 1-800-998-7087 for more information.

Phone.com Offers Free Accounts To Businesses In New Jersey Affected By Superstorm ‘Sandy’

LIVINGSTON, N.J., Nov. 8,  2012 /PRNewswire/ – Phone.com, Inc., a provider of VoIP and cloud-based telephone service specializing in small-sized businesses and home offices (SOHO), today announced it is offering free accounts for service for up to one year to as many as 100 businesses in New Jersey that have been affected by Superstorm Sandy.

Even if their own brick-and-mortar locations are in disrepair, businesses whose office communications hardware or systems have been knocked out by storm-related coastal surge, rain, wind or other damage from Sandy can take advantage of accounts with Phone.com to re-establish their presence with their customers.

“SMBs and SOHOs can stay viable and remain in business if they maintain a telephone presence despite having their buildings wiped out, unusable during repair or left without electrical power for weeks at a time, and that’s where Phone.com can help,” said Ari Rabban, co-founder and CEO.  “As a New Jerseybusiness, we’re making our offer to as many as 100 fellow business people in the Garden State.”

Each free, one-year Phone.com account would include free calling minutes for 12 months and in switching their numbers to Phone.com’s hosted service, affected businesses retain their existing telephone numbers so that to callers they appear in business as usual.

“We would require a business name, address and owner contact information, and we would need a credit card for incidental expenses,” said Rabban, who recently joined the board of directors of the New Jersey Technology Council.

Businesses can sign up for free Phone.com accounts at its website –http://www.phone.com/sandy – and using the code “SANDY,” or by calling 1-800-514-7987 toll-free.

With Phone.com, as long as a business has a “cloud-based” telephone number, calls can always be received even if power to a building fails.  It doesn’t matter what device a business person has, or where he or she is located, because Phone.com’s advanced calling rules allow any phone number to ring a VoIP land line, mobile phone, copper-wire line or tablet-based “soft” phone simultaneously.  So an SMB’s entire workforce can work remotely and be reachable, appearing to customers as if the company is open for business as usual.

Additionally:

  • The options are user controlled via browser, including by smartphone, so call-routing arrangements can be dynamic, based on need.
  • Calls can easily be forwarded to other areas, away from storm-affected areas. So if a building is shut down, other people in a different location can answer calls.
  • If cable broadband and copper landlines are down, business people can use Phone.com with a “soft” phone on their PCs, tablets or smartphones with Wi-Fi and remain in operation.

About Phone.com
Phone.com® is a cloud-based phone company offering a variety of innovative and economical business and home phone services for entrepreneurs, home offices, small businesses and individuals. Powered by advanced VoIP technologies, the company offers Phone.com Virtual Office for small businesses, Phone.com Virtual Number for individuals on the go, Phone.com Home Phone Plus for consumers and Phone.com Mobile Office and Mobile VoIP.

Phone.com Deploys Caller Analytics to Aid Business Marketers

Phone.com Enters Agreement to Use VoodooVox Platform in Customer Experience Applications

TORONTO and LIVINGSTON, N.J., Oct. 24,  2012 /PRNewswire/ – Phone.com, Inc.(“Phone.com”) and VoodooVox, Inc. (VVX.TO), today announced they have entered into an agreement to make the VoodooVox Analytics platform available to Phone.com’s extensive business customer base to help advertisers and marketers target their audiences better while safeguarding consumers’ personal information.

Phone.com is a U.S.-based VoIP and cloud-based telephone service specializing in small- sized businesses and home offices (SOHO). The new Phone.com caller analytics solution will provide Phone.com business customers with customer-experience services and benefits previously only available to large call centers.

In addition to multiple activity reports on call traffic, all of Phone.com’s customers will now have access to VoodooVox’s demographic database on 250 million phone numbers.

“The phone is the most important tool for all of those in business and now, with the Phone.com caller analytics platform, our customers can learn more about their callers, not just listen to them,” said Phone.com CEO and co-founder Ari Rabban. “This service will allow our customers to glean new insight from their call volume the same way that Google Analytics provides valuable insight into web visitors.”

“We do not just count calls; we apply sophisticated analytic methods, which VoodooVox helps us with,” he said. “By combining a few national databases, such as U.S. census data, and applying statistical methods, we can relatively accurately derive conclusions about the aggregate of a region’s callers without the need to collect, store or know any specific personal information.

“For instance, knowing the area code of the caller and cross referencing that data with census information about salaries in those geographic areas, one can pretty accurately know the aggregate of all callers’ salary distribution,” Rabban said. “And with that, an advertiser using Phone.com caller analytic tools can tell which ad attracted the correct audience or if that ad needs to change. This can help users improve their marketing activities through better targeting so their marketing dollars go further.”

Mike Durance, CEO of VoodooVox said: “Phone.com is a leader in SOHO telephony, and we are pleased to bring the power of VoodooVox Analytics to this new customer base.  Phone calls are more than just talk, and VoodooVox Analytics enables businesses of all sizes to learn more about their customers without compromising consumer privacy.”

VoodooVox’s Analytics is a SaaS (Software as a Service) solution priced on a per seat basis. The service will be deployed to the entire Phone.com customer base.

About Phone.com
Phone.com® is a cloud-based phone company offering a variety of innovative and economical business and home phone services for entrepreneurs, home offices, small businesses and individuals. Powered by advanced VoIP technologies, the company offers Phone.com Virtual Office for small businesses, Phone.com Virtual Number for individuals on the go, Phone.com Home Phone Plus for consumers and Phone.com Mobile Office and Mobile VoIP.

About VoodooVox Inc.

VoodooVox uses consumer analytics to provide smarter mobile advertising services via the cloud to publishers, advertisers and operators. VoodooVox, which represents the combined assets and knowledge base of three companies, namely Call Genie Inc., UpSnap Services, LLC and VoodooVox, now processes billions of advertising transactions for a marquee list of global clients and partners.  Currently, VoodooVox solutions are deployed in 11 countries around the world.

Phone.com Receives a 2012 INTERNET TELEPHONY Excellence Award

 

LIVINGSTON, N.J., Oct. 4, 2012 /PRNewswire via COMTEX/ — Phone.com announced today that TMC has named Phone.com Virtual Office as a recipient of the 2012 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine.

“Once again Phone.com is extremely pleased to be recognized for our Virtual Office product. Phone.com is in its fifth year of operations and enjoys five years of continued growth and support from our customers and fans. We are grateful to TMCNET for its recognition,” said Ari Rabban CEO at Phone.com.

“The editors of INTERNET TELEPHONY were pleased to grant Phone.com with an INTERNET TELEPHONY Excellence Award for its innovation in IP communications. Phone.com Virtual Office has demonstrated outstanding quality and delivered exceptional solutions for its customers,” said Erik Linask, Group Editorial Director of INTERNET TELEPHONY.

“Phone.com has been recognized with a 2012 INTERNET TELEPHONY Excellence Award for proving its dedication and excellence in advancing IP communications,” stated Rich Tehrani, CEO, TMC.

The 2012 INTERNET TELEPHONY Excellence Award winners are published in the September 2012 issue of INTERNET TELEPHONY magazine, www.itmag.com.

For more information, please visit www.tmcnet.com.

About Phone.com

Phone.com is a cloud-based phone company offering a variety of innovative and economical business and home phone services for entrepreneurs, home offices, small businesses and individuals. Powered by advanced VoIP technologies, the company offers Phone.com Virtual Office for small businesses, Phone.com Virtual Number for individuals on the go, Phone.com Home Phone Plus for consumers and Phone.com Mobile Office and Mobile VoIP. Please visit http://www.Phone.com or call 1-800-998-7087 for more information.

About INTERNET TELEPHONY magazineINTERNET TELEPHONY has been the IP Communications Authority since 1998(TM). Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.

About TMC

TMC is celebrating its 40th anniversary as a global, integrated media company that helps clients build communities in print, in person, and online.TMC publishes the TMC’s CUSTOMER Magazine (formerly Customer Interaction Solutions), INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: Cloud Communications Expo; Cloud4SMB Expo; CVx (ChannelVision Expo); DevCon5; HTML5 Summit; LatinComm Conference & Expo; M2M Evolution Conference & Expo; Mobility Tech Conference & Expo; MSPAlliance MSPWorld; StartupCamp; Video World Conference & Expo and more.
For more information about TMC, visit www.tmcnet.com.