Category Archives: General

Five Reasons and Remote Work Go Hand In Hand

by Jeremy Watkin

work-from-anywhereIn the book Remote, Jason Fried and David Heinemeier Hansson, founders of 37signals, present a compelling argument for allowing employees to work from home.  At the core of the discussion is giving your employees the flexibility to work wherever they feel is best.

That could be home or a cabin in the mountains, or possibly at one coffee shop in the morning and another in the evening. Does it really matter where they work as long as they are completing their work with flying colors and effectively communicating with the team?

If you are currently considering allowing your employees to work remotely, here are five reasons just makes sense for you and your business.

1. Flexible Call Routing - You can route calls to a device, our Communicator soft phone, or your cell phone or landline number.  You can literally route your callers anywhere you might be working and change it on the fly through our easy-to-use control panel.

2. No More Expensive Devices - While you can still get a fantastic, HD desk phone from, you no longer have to be tethered to that phone like a ball and chain. Communicator can be installed on your laptop so you can speak with callers anywhere you have an Internet connection.

3. Useful Mobile Apps - Our mobile apps for iPhone and Android let you access your voicemail, view your call logs, and send and receive SMS anywhere.

4. Easy Extension Dial - Everyone on our system is simply an extension away from one another. Where Paul traditionally might pick up the phone and call Lucy in the next room at extension 522, now Paul, located in California can dial Lucy, located in Florida simply by dialing 522.

5. Enhance Your Professional Image - You’re probably thinking that your company’s image will suffer as a result of this.  Wrong!  With customizable menus and greetings, your brand will be enhanced, not sacrificed—regardless of where your employees work.

The beauty of working remotely with is that you gain an amazing phone system at a fraction of the cost, and you gain an excited, engaged team that has the flexibility to work anywhere they darn well please!  I have merely scratched the surface of the benefits.  You’ll have to give a try and read Remote to learn about the rest!


3 Reasons Why You Should Replace Your Fax Machine Today

by Derrick Lewis

Traditional faxing is soon to become an obsolete obstruction in your home office setup. Those big, bulky devices are being replaced with cloud-based solutions like the one that offers, which allows you to send faxes directly from your computer or smartphone. 

Here’s 3 great reasons to start sending and receiving digital faxes today with

  • You can send a fax wherever you have your computer or smartphone. Faxes can be sent digitally directly from your account, or you can send them from our iPhone app.
  • Be notified of your received faxes via email. No more sitting around the fax machine waiting for a fax to arrive. Be notified right when you get your digital fax through email.
  • Reduce your paper clutter. You can save copies of your faxes as PDFs on your computer and reduce all of that paper clutter in your office.

Ready to toss that fax machine and get started with digital faxing? Before doing so, CTO Alon Cohen recommends that “if your VoIP vendor does not support T.38 protocols on their analog telephone lines, or you fax internationally, then keep using a landline for faxing.”

Alon did go on to recognize that currently utilizes the T.38 protocol for virtual faxing as well as on the Grandstream HT702 Analog Telephone Adapter. This dramatically improves the reliability of faxes in transmission from a digital to an analog signal.

How Can I Learn More?

Join us for a free 30 minutes webinar as we learn how to send and receive faxes on your account. In addition, we’ll also be covering how to send and receive text messages.


  • Learn how to configure your number to receive faxes and text messages.
  • Learn how to send text messages and faxes directly from your account.
  • Learn how to set up email notifications for your received faxes and text messages and how to check your inbox.


Thursday, August 28 10:30 AM – 11:00 AM PST.


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American Family Crisis Ministry: Helping Families Get Back on Their Feet

by Sue Walsh

afcm_banner customer American Family Crisis Ministry is a faith-based organization in Pennsylvania that helps families in dire straits recover and move on.

“We receive calls from families who have nowhere else to turn for help,” says Bruce Norton, Chairman for the non-profit. “With, we are able to route those calls directly to the people who are best able to help.”

In addition to helping callers with immediate financial needs, American Family Crisis Ministry volunteers, who range from money experts to personal and spiritual counsellors, then direct families to government and other partner agencies that can offer longterm help with personal skills, training or job opportunities.

Norton says that services support their organization’s success in clear, measurable ways:

Flexible Call Routing

Not only can American Family Crisis Ministry route callers easily to volunteers who can help them, but our call-handling settings will scale as the ministry does. “As we grow,” says Norton, “we’ll rely on geographical routing, so someone who needs help can get it from a volunteer who is local to them.”

Accessibility and Privacy

Norton also loves the mobile app because it lets him take calls wherever he is. “I can use my personal phone to call someone in need without disclosing my phone number. They see our organization’s main number on caller ID, which allows them to trust the person on the other end of the phone while preserving my privacy.

Deflecting Robocalls

Norton says volunteers have their phone lines set up to filter out telemarketers who are autodialing. These settings have completely eliminated the robocalls that would distract volunteers from their work.

Saving Time and Money

American Family Crisis Ministry has saved tens of thousands of dollars over the years using But Norton says that working with our Customer Service agents has also saved him time.

“When we were with another carrier, I knew that if I had a problem, it would take a day of my time to resolve issues with their agents. The folks go out of their way to help—they are genuinely focused on finding solutions to help me and they are efficient.”


Why Your Business Should Be Using Queues to Forward Calls

by Derrick Lewis

If your business is like any other, then you probably have a customer service or sales team with multiple employees answering the phones throughout the day. If this sounds like you, then it’s time to utilize’s Queues feature so you never have to worry about setting up your call forwarding again. 

Queues have several benefits, including:

  • Routing incoming calls to a specific group of phone numbers. Never worry about having to set up individual forwarding to each employee’s phone number. You can set all your numbers to be dialed once in your queue settings.
  • Queue members are dialed in order. Everyone gets an equal share of your calls with queues. If one of your employees answered the last call, then the queue system will dial the next person listed.
  • Play custom hold music while your callers wait. While customers wait on hold in your queue, you can play a personalized introductory greeting and pleasing hold music.

Now that you have the benefits, how about learning some more?

How Can I Get Started?

Join us for a free 30 minute webinar where we’ll teach you how to start forwarding your calls using our Queues feature.


  • Learn how to create your queue and add add members from your customer service or sales team.
  • Learn how to set your queues intro greeting and set your desired hold music.
  • Learn how to forward your number to your queue and use schedules to route calls to different queues based on the time of day.


Thursday, August 21 10:30 AM – 11:00 AM PST.


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Is Your Business Losing Money without an International Number?

by Derrick Lewis

Is it time to widen the perspective of your business? You might very well be losing out on your most important customers because they don’t have a way to contact you. It’s easy to keep your perspective in one country, but in this technology age the expansion of business is a global venture, and it’s time for you to expand. 

If you’ve been debating getting an international number for your business, here are some great reasons to do so now:

  • Your best customers might be your international ones. If your product or service is universal in application, then it can be used anywhere by anyone.
  • Most international country rates are inexpensive. With the rise of internet-based phone service comes cheaper international rates. Check out our international rates.
  • offers free landline destination calling to specific countries. You can call Canada, France, Germany, Israel, Italy, Netherlands, and Puerto Rico land line numbers at the same rate as a local domestic call!

If you’re convinced, then we have a great resource to get you started with international numbers. 

How Can I Get Started?

Join us for a free 30 minute webinar where we’ll teach you how to expand your business with’s international numbers. 


  • Learn how to add an international number to your account and start forwarding your calls.
  • Got an existing international number? Find out if you can transfer it to our service.
  • Learn how to start placing and receiving calls with your international number.


Thursday, August 14 10:30 AM – 11:00 AM PST. 


Register Now