Category Archives: General

Why Generation Y Won’t Answer Your Voice Messages

by Sue Walsh



Why Gen Y'ers won't answer your voice messagesDo you dislike leaving voice messages for friends and colleagues?

You’re not alone, especially if you’re between the ages of 18 and 34. Research shows that millennials, also known as Generation Y, shy away from leaving voicemail, in favor of texting or using services like Facebook Messenger and Snapchat.

Recent articles in the New York Times and on NPR’s All Things Considered suggest that twenty-somethings, raised in a text-friendly culture with unlimited phone access to their friends, just don’t like waiting for the robotic voice instructions to end or that annoying beep. On average, Gen Yers send up to 60 text messages a day. They find texting more immediate and satisfying, and trust it more.

While millennials have been dubbed the “Me” generation, when it comes to messaging it seems more a matter of pragmatism than entitlement. Texting is simply faster and easier than leaving a message. A “Call me!” text will likely be answered more quickly than a voice message buried on your phone or in your Inbox. And millennials will often call the number that appears on a voicemail notification before listening to the full message. Again, they like to save time.

Growing up with caller ID, millennials may also assume that if a workmate sees their caller name and chooses not to pick up, they do not want to answer. Not answering can seem like a rejection, and having to leave a voice message can feel, to use a Gen Y-ism, lame.

Finally, admit it, you might teach or sell or coach for a living, but we all feel a bit tongue-tied when we leave a voice message. A text message is easily edited.

All in favor of scrapping voicemail shout “yeah!” Unfortunately, most of us work in businesses that span at least a couple generations of workers. And our parents and grandparents still love the sound of our voices on their answering services. Voicemail may one day go the way of the telegram, but until then, we’ll still need to leave a message after the beep from time to time.

A few tips for leaving your voice message? Sit up tall and take a deep breath before beginning. Then say who is calling and leave a short, detailed and friendly message with a smile.

Finally, if you just don’t want to have to log in and listen to all those messages sequentially, use a service like Phone.com’s voicemail-to-text, which sends voice messages to your email or phone to read over a latte!

Wearing Our Warm-and-Fuzzies on the Outside!

by Phone.com

 

You know those mornings when you just don’t want to get out of your PJs? Today, we didn’t have to!

We work hard at Phone.com to ensure our customers are taken care of, and we like to have a giggle or two while we’re doing it. Pajama Day began with a fresh bagel and a cup of OJ as each team member walked into the office. Being cozy in our PJs—especially for those wearing footie onesies—made our day all the more fun and brought the team together!

Phone.com PJ Day 2014

We believe that awesome customer service is an inside job! And if our team is feeling warm and fuzzy, our customers will no doubt feel the love!

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Maintaining Your Work/Life Balance with Phone.com’s Scheduling Feature

by Derrick Lewis

One of the most challenging aspects of this technological age is maintaining the healthy divide between your work and life hours. With a multitude of devices within reach at any given moment, it can be challenging to tune out of your business and relax.

Thankfully, with your phone service at Phone.com there’s an easy way to get some rest and relaxation after business hours with our scheduling feature. This feature has some great flexibility, including:

  • Set your schedule hours once and forget it. There’s no need to constantly manage your schedule hours. Set it once, apply it, and enjoy your after business hours silence.
  • Create exceptions for holidays and unexpected meetings. Don’t want to receive calls on all the major holidays? Set them once in your schedule settings. You can also set specific date ranges for unexpected meetings or extended lunches.
  • Configure daily custom schedules for flexible forwarding. If you have multiple employees needing to receive calls at specific times of the day, then you can create specific daily hour schedules for your call forwarding.

It’s time to get some hands on practice with a free 30-minute webinar where we’ll be teaching you how to take advantage of all these great features.

Join us for this great introductory course to business hours scheduling where we’ll show you how to set your schedule hours, activate your schedule in your call forwarding, and set exceptions for your holidays and company meetings.

How

Watch Recorded Webinars Now

Stevens Institute of Technology, A Hidden Tech Gem

by Ari Rabban


Logo for Stevens Institute of TechnologyLast Friday, I was privileged to spend the morning on a private tour of the Stevens Institute of Technology, hosted by the institute’s President Nariman Farvardin. With me were three CEOs of other New Jersey-based tech companies, all of us board members of the New Jersey Technology Council. Our goal? Learning how to increase cooperation between the corporate world and academia.

As a sponsor and supporter of the NJ Tech Meetup, which is hosted at Stevens, I am a frequent visitor to the institute. I know how beautiful the campus is and the amazing view it has of the New York City skyline. What I wasn’t aware of, is the institution’s rich history. Alumnae include Samuel Bush, patriarch of the Bush family, and Henry Gantt, inventor of the Gantt Chart, along with Eugene McDermott and Charles Stewart Mott, founders of Texas Instruments and General Motors respectively. I was also unaware of the pioneering research done at Stevens, its innovative approach to tech education, and how it prepares students for the emerging tech-oriented job market.

Visiting Stevens Institute of Technology

Stevens has a student body of 2,900 undergrads, 3,200 in graduate programs, and a real-world focused curriculum that boasts partnerships with leading corporations from finance giants to Broadway entertainment.

As President Farvardin explained, after the 2008 financial crisis, higher education, especially at the undergrad level, began adjusting to meet market demands. I am no expert but can’t imagine many traditional universities teaching music the way they do it at Stevens — with a focus on technology that leads to many graduates landing jobs on Broadway and the like.

During our tour, we visited the Hanlon Financial Systems Labs for computational finance. The freshman class we observed were all computer-science, mechanical-engineering and chemical-engineering students, all gaining solid, real-world training. We also visited the amazing Cybersecurity Lab, a program that works closely with corporations and government to address the growing risks of cybercrime. Students work with companies to solve existing problems, and many students go on to intern and eventually land full-time jobs with the university’s corporate partners and supporters.

Now before I upset friends at CMU, my alma mater, I’m not saying Stevens is the only leading tech-focused university. But institutions like Stevens and Newark-based New Jersey Institute of Technology, where Phone.com is based, are prime examples of a shift to technology-oriented education. And if high-school graduates have the opportunity to get a tech-based college education in any of the engineering disciplines, and certainly in computer programing, I would highly recommend it!

Another lab we toured during our visit, was the Immersion Lab, another amazing example of how academic research can partner in a very practical way with the corporate world and government. The lab’s main conference room is more like a command center, with wall-sized interactive monitors. Yet their research is what’s key. The Immersion Lab partners with the State of New Jersey to evaluate the risk of another catastrophe like super storm Sandy, using visualization techniques and simulations.

Finally, since I am sharing lab stories, in my opinion the crown jewel of what we saw at Stevens was the Davidson Lab. Located in a World War II-era building, you will find a 350-foot-long concrete pool that is used to model and assess marine craft designs. From navy torpedoes to America’s Cup racing vessels, the Davidson Lab at Stevens is one of only a couple such labs in the United States. The pool allows scientists to simulate high-wave conditions, and it was certainly the highlight of my visit to see a simulation in action!

Davidson Lab at Stevens Institute of Technology