Category Archives: General

Hands Holding Give Thanks

Threads of Thankfulness

by Jeremy Watkin

Raise your hand if you cringe just a little bit when people hit “reply all” on company-wide emails.  I’m glad to see we’re in agreement.  In case you didn’t know, the holidays are the one time each year where “thread etiquette” goes out the window.

In a recent company-wide email, I asked everyone to hit the dreaded reply all button and complete the following sentence:

I am thankful for…

These are four powerful words followed by a profound little view into the lives of each of my colleagues.  Our thread is up to 28 and counting.  The responses have been amazing.  Some folks expressed gratitude for one thing while others listed twenty.  Family, friends, coworkers, customers, pets, health, life and love all top the list.

Even still, others caught us off guard.  At least one person was thankful for me (flattered).  Others were grateful that they no longer have to use the Oxford comma and that fizzy water abounds in the refrigerator at Phone.com.  Last but not least, there’s the Ewok dog on a treadmill.

Allow me to highlight the common thread if you haven’t seen it yet.  Were you to look in a thesaurus at the word “thankful,” you would not find words like angry, sad or depressed.  Being thankful is calling to mind everything that is good about our lives.  If it’s been one of those years, you may have to dig a little deeper and that’s ok.

The point of this exercise is to remember that we have much to be thankful for, and it is made so much more powerful when we share that with those around us.  On that note, can I interest you in completing the following sentence?

I am thankful for…

Happy Thanksgiving!

Phone.com Ranked as One of the Fastest Growing Companies in America

by Derrick Lewis

mabEw1mYLO_QnvUxjpddNHijgNH1pvgcbMcjVeUPrboPhone.com is proud to announce that we have been recognized as one of the fastest growing companies in North America on Deloitte’s 2014 Technology Fast 500™ ranking.

Companies on this ranking achieved an average growth of 1,640 percent between 2009 and 2013, and continue to innovate in their respective industries. Phone.com’s CEO and co-founder, Ari Rabban, attributes the company’s success and continued growth to our feature-rich cloud platform and award-winning customer service, which is trusted by more than 25,000 businesses.

Read the full article as featured on Yahoo! Finance.

toll-free-transfer

Taking the Mystery out of Your Toll-Free Number Transfer Process

by Derrick Lewis

Have you been wanting to transfer your toll-free number to Phone.com but aren’t sure how? Now is a great time to join us for an informational webinar where we’ll cover all the details to ensure your number transfers successfully to us.

We offer some great benefits for transferring your existing toll-free number to our service, including:

  • Free transfer process. Regardless of the type of number, we will never charge you a fee for transferring your number to us. If this is going to be a secondary number on your account, be sure to check out our pricing page for monthly costs.
  • A dedicated number transfer team. We’ve got a dedicated staff that will walk you through the entire process for transferring your number. You’ll know exactly which forms you need to fill out to make the process flow as quick as possible.
  • No downtime. After beginning the number transfer process you can set up your call forwarding immediately. This means when your number transfers over to us your call forwarding will activate automatically with no downtime for your business.

Ready to learn more about the process? Join us for a free 30 minute webinar where we’ll uncover the mystery of the toll-free number transfer process.

You’ll learn how to initiate the number transfer process on your Phone.com account, understand exactly which forms and documentation you’ll need to provide from your previous provider, and how to set up your number forwarding.

How

Watch Recorded Webinars Now

 

Why Generation Y Won’t Answer Your Voice Messages

by Sue Walsh



Why Gen Y'ers won't answer your voice messagesDo you dislike leaving voice messages for friends and colleagues?

You’re not alone, especially if you’re between the ages of 18 and 34. Research shows that millennials, also known as Generation Y, shy away from leaving voicemail, in favor of texting or using services like Facebook Messenger and Snapchat.

Recent articles in the New York Times and on NPR’s All Things Considered suggest that twenty-somethings, raised in a text-friendly culture with unlimited phone access to their friends, just don’t like waiting for the robotic voice instructions to end or that annoying beep. On average, Gen Yers send up to 60 text messages a day. They find texting more immediate and satisfying, and trust it more.

While millennials have been dubbed the “Me” generation, when it comes to messaging it seems more a matter of pragmatism than entitlement. Texting is simply faster and easier than leaving a message. A “Call me!” text will likely be answered more quickly than a voice message buried on your phone or in your Inbox. And millennials will often call the number that appears on a voicemail notification before listening to the full message. Again, they like to save time.

Growing up with caller ID, millennials may also assume that if a workmate sees their caller name and chooses not to pick up, they do not want to answer. Not answering can seem like a rejection, and having to leave a voice message can feel, to use a Gen Y-ism, lame.

Finally, admit it, you might teach or sell or coach for a living, but we all feel a bit tongue-tied when we leave a voice message. A text message is easily edited.

All in favor of scrapping voicemail shout “yeah!” Unfortunately, most of us work in businesses that span at least a couple generations of workers. And our parents and grandparents still love the sound of our voices on their answering services. Voicemail may one day go the way of the telegram, but until then, we’ll still need to leave a message after the beep from time to time.

A few tips for leaving your voice message? Sit up tall and take a deep breath before beginning. Then say who is calling and leave a short, detailed and friendly message with a smile.

Finally, if you just don’t want to have to log in and listen to all those messages sequentially, use a service like Phone.com’s voicemail-to-text, which sends voice messages to your email or phone to read over a latte!