Alon Cohen Phone.com’s EVP & CTO will discuss the value of the Cloud for small businesses during the Cloud4SMB Conference co-located with ITEXPO at the Miami Beach Convention Center, January 30 2013. Click here for more information .

Due to this difficult economy, virtually all companies are operating under tight budget restrictions, and the mandate to accomplish more with fewer resources. SMBs are particularly challenged to function effectively in this environment. They need to regularly update their IT and communications infrastructure, attract, hire and retain the talent to manage and maintain it.For many SMBs, Cloud offers may help them meet their IT and communications objectives, expectations and challenges…cost effectively. There are a range of Cloud offers in the marketplace, and more are being developed every year. SMBs will need to assess their requirements, and identify and assess potential Cloud solutions to meet them. This session will address the following areas: The types of Cloud offers in the marketplace today: Public, Private and Hybrid Voice, Data, Video Potential benefits that an SMB could realize from a Cloud solution: Economic, Operational, Time to Market Key capabilities and qualities that an SMB should seek in a Cloud provider: Reputation, Experience, Interoperability, Reliability

Alon Cohen, Phone.com EVP & CTO will speak at the Voice Innovation Summit in Washington DC on November 15 2012.

The summit is organized by USTelecom  the nation’s premier trade association representing service providers and suppliers for the telecom industry.

Now in its third year, the Voice Innovation Summit examines the intersection of voice technology, business considerations, and consumer demand. You will leave this event with new perspectives on how the voice communications market will look throughout the transition to an all-IP network and insight into what your business could look like after the switch.

VoIP services are clearly in the process of replacing traditional TDM and LEC services, yet the sales approach may be very different. This session will focus on the sales of VoIP services via indirect channels such as sales agents and partners. It will also differentiate between selling to larger or smaller organizations as well as sales of complete unified communications solutions, SIP trunking, and hosted PBX. The target audiences will include prospective sales partners as well as service providers looking to enhance their market distribution models.

For more information visit the ITEXPO conference schedule.

This session will cover DSAT Analysis – the process of behind the detailed collection, aggregation, codification, review, reporting and analysis of the specific customer service transactions identified as “Dissatisfied” or “Unsatisfactory” by customers.

Attendees will learn how to take advantage of the massive amounts of data in the support center by properly analyzing the information and improving both the customer care experience as well as the products/services that are offered by the organization, and how to turn unsatisfied experiences into opportunities.

Please visit ITEXPO.com for more information.