Author Archives: Derrick Arteus

About Derrick Arteus

Derrick Arteus is a Customer Service Representative at Phone.com.

Phone.com University

Phone.com University – How to Set Up Your Voicemail

by Derrick Arteus

Every Phone.com account includes the ability to set up a digital voicemail system with a customized greeting. You can then have your voicemails emailed to you or sent as a text message. No more missing voicemails while you’re out on the road!

To set up your voicemail system, you’ll need to follow several steps:

  1. Add a voicemail greeting to your account.
  2. Attach your voicemail greeting to your extension.
  3. Forward your Phone.com number to your voicemail.

Let’s walk through each step now. 

Adding a Voicemail Greeting

  1. Mouse over Configure and select Add a Greeting.
  2. Enter a Nickname for your greeting.
  3. Record your greeting with either the Text to Greeting, Record from Phone, or Upload New File option.
  4. Select Save Greeting.

Greeting

Attaching Your Greeting to Your Extension

  1. Mouse over Configure and select Mange Users & Extensions.
  2. Select Edit for the extension you want to have voicemails left on.
  3. Scroll down to the Voicemail section.
  4. Select your voicemail greeting in the Standard Greeting field.
  5. Select Save Changes.

Extension

Forwarding Your Phone.com Number to Voicemail

This process might differ slightly depending on where you forward calls within your account. In this example, we’ll be forwarding directly to voicemail from our Phone.com number settings.

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your Phone.com number.
  3. Select Edit for Number Action.
  4. On the Call Handling Rules page, change Select Operation to Leave Voicemail.
  5. Select Save Rule Settings.

CHR

In the above example, we are forwarding calls directly to voicemail. If you want to forward to an outside line or extension first, you’ll need to create a Forward Call action before your Leave Voicemail action.

That’s it for today, see you next Monday for some more Phone.com knowledge!

3 Tips to Stop Spam Callers from Wasting Your Phone.com Minutes

by Derrick Arteus

We’re all familiar with that phone call, where you answer and no one is there, or you get some generic recording that certainly isn’t a live human. We aren’t sure why people take the time to place spam calls, but Phone.com has you covered with 3 solid tips to stop these calls from ever wasting your minutes again. 

  • Block the caller’s number. If the spam caller keeps using the same caller ID, you can simply add the number to your account’s spam caller block list.
  • Block all anonymous calls. Those more advanced spam callers will probably use an anonymous caller ID. You can block all anonymous calls directly from your number settings.
  • Configure your menu to disconnect spam callers. If you are a business with a menu, then most spam callers take advantage of your menu system by idling without making a number selection. Configure your No Input menu option to disconnect spam callers.

These are just a few of the great strategies we’d like to share with you to stop spam callers from wasting your valuable minutes.

How Can I Learn More?

Join us for a free 30 minute webinar where we’ll teach you how to configure your Phone.com account to stop spam callers dead in their tracks. 

What

  • Learn how to add a spam caller’s number to your blocked caller ID list.
  • Learn how to configure your number settings to block anonymous, international, or pay phone calls.
  • Learn how to optimize your menu settings to disconnect idle spam callers.

When

Thursday, August 7 10:30 AM – 11:00 AM PST.

How

Register Now

Phone.com University

Phone.com University – How to Forward Your Number

by Derrick Arteus

Forwarding your Phone.com number is the first step you will want to take when first setting up your account. Your number can be forwarded to a variety of locations, including:

  • Your cell phone or land line
  • Your communicator soft phone
  • Your business menu or voicemail

Regardless of where you forward your number, the actions you take will be similar for each process. In this tutorial, we will demonstrate a basic forwarding setup to an external number or extension. 

Forwarding Your Number

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for the number you want to forward.
  3. Select Edit for Number Action.
  4. Change Select Operation to Forward Call.
  5. Enter your desired number or extension in the white box.
  6. Select Save Rule Settings.

forward

The above example will forward calls to your desired extension number or external number. Additional actions can be added with the Add Next Action selection. 

For example, if you want your calls to go to your Phone.com voicemail after forwarding to an external number, you will add Leave Voicemail as your next action.

That’s it for today, see you next Monday for some more Phone.com knowledge!

webinar_splash_7-31

3 Strategies for Keeping Your Phone.com Numbers Organized and Efficient

by Derrick Arteus

If you’re like many small businesses, you probably have multiple Phone.com numbers on your account to reach multiple areas. I’ve seen some accounts with as many as 200 phone numbers, and needless to say keeping all of these numbers organized can be overwhelming without these 3 solid strategies:

  • Add a nickname to every number. Instead of having to find a phone number by its digits, you can add a unique character-based nickname to every Phone.com number. If you have numbers in multiple cities, you might find it useful to add the city name as the nickname for each number so you can quickly scan your number list.
  • Make sure you have the same caller ID name set for each number. You’ll want your business name to display the same regardless of what area code you are calling. Make sure that each U.S. local number on your account has the same caller ID for a uniform business presentation on all of your calls.
  • Decide where you will forward your numbers from. You can forward your calls directly from your Phone.com number, or from an extension. Stick to one and forward all of your phone numbers the same way. Otherwise, you’ll find yourself looking in multiple locations on your account to change the forwarding for each of your numbers.

Want to Learn More?

View the recorded version of this webinar.

What

  • Learn how to add the numbers you need for your business, including global, local, toll-free, and vanity numbers.
  • Keep your numbers organized by managing your number listing and deleting unused numbers.
  • Learn how to forward your numbers to cell phones, voicemail, or extensions.

How

Watch Recorded Webinar

Phone.com University

Phone.com University – How to Host a Free Conference Call

by Derrick Arteus

Every Phone.com extension on your account includes a free conference bridge number to easily set up a conference call. There are some great benefits to this free feature, including:

  • High definition voice quality
  • Up to 500 participants
  • Unlimited minute usage

Accessing Your Conference Bridge

  1. Mouse over Configure and select Manage Users & Extensions. 
  2. Select Edit for your chosen extension.
  3. Select Conferencing on the left-side navigation bar.
  4. Select Get Conference Bridge.

Your Conference Bridge Number and Moderator/Conference PIN will be listed on the HD Conferencing page. 

conferencing

Beginning a Conference Call

  1. Call into your Conference Bridge Number and enter your Moderator Pin.
  2. Provide the Conference ID and Bridge Number to all of your participants.

Once the moderator joins the conference call, it will automatically begin. Below are some moderator controls to take advantage of:

conference2

That’s it for today, see you next Monday for some more Phone.com knowledge!