Author Archives: Derrick Lewis

About Derrick Lewis

Derrick Lewis is a Customer Service Representative at Phone.com.

Phone.com University

Phone.com University – How to Set Up Your Call Forwarding for Unlimited Minutes

by Derrick Lewis

When setting up your call forwarding, it’s important understand how your incoming calls are counted against your monthly minute pool. There are two possible scenarios:

  • Incoming calls are counted against a monthly shared minute pool amongst all regular extensions on your account.
  • Incoming calls are considered unlimited minutes when forwarded to an unlimited extension and are not counted against your shared minute pool.

To dispel how this whole process works, and to also provide a template for taking advantage of your unlimited minute extensions, I have included the steps below which will show you how to forward your calls to your unlimited extension.

Please keep in mind, your calls will not be unlimited unless you specifically forward your Phone.com number to your unlimited extension, and then forward your unlimited extension to your intended destination. If this sounds confusing, here is a simple flow of how your forwarding should be set up:

  1. Forward your Phone.com number to your unlimited minutes extension.
  2. Forward your unlimited extension to your intended destination, whether that’s an external cell phone number, menu, or just the extension itself with a phone device attached to it.

Let’s walk through both of these steps to understand the process.

Forwarding to Your Unlimited Extension

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for the number you want to forward.
  3. Select Edit for Number Action.
  4. Create a Forward Call action as your first forwarding step.
  5. In the Forward Call settings, enter your unlimited minutes extension in the white box.
  6. Select Save Rule Settings.

numberforwarding

If the unlimited extension you chose was a phone device or our Communicator softphone, then there are no additional steps to take. Your minutes will now be tracked as unlimited.

However, If you want to forward to an outside line such as a cell phone or land line number, then please follow the steps below.

Forwarding from Your Unlimited Extension

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for the unlimited extension you forwarded to in the steps above.
  3. Select Call Handling Rules on the left-side navigation bar under Settings.
  4. Create a Forward Call action as your first forwarding step.
  5. In the Forward Call settings, enter your cell phone or land line number in the white box.
  6. Select Save Rule Settings.

extensionforwarding

The above setup will forward your calls to an outside line. You can set up additional actions after your Forward Call such as Leave Voicemail as shown in the example above if you want to send callers to your Phone.com voicemail.

That’s it for today, enjoy your unlimited minutes and we’ll see you next Monday!

Phone.com University

Phone.com University – How to Place and Receive VoIP Calls with the iPhone App

by Derrick Lewis

We are excited to share the newest update to our iPhone app, which will now allow you to place and receive calls using VoIP instead of your cell phone minutes. This will transmit all calls using your cellular data or WiFi connection.

Let’s walk through how to set this up on your app and Phone.com account.

Receiving VoIP Calls

In order to receive VoIP calls on your iPhone app, you will need to add a mobile extension to your account and forward your calls to this extension. To add the extension:

  1. Mouse over Configure and select Add a User/Extension.
  2. Select Mobile Extension.

This will add the mobile extension to your account. You will now need to forward your calls to your mobile extension. Please see the guide on how to forward your number for detailed instructions.

Placing VoIP Calls

These instructions assume that you are already signed into your iPhone app. If this is your first time setting it up, please see our iPhone app setup guide for detailed instructions.

  1. Tap the gear icon in the top left corner of the app to access the settings menu.
  2. Tap Cell/VoIP.
  3. Tap the toggle next to Allow VoIP Calls so it is in the green ready state.

IMG_0143

This process will activate the VoIP feature of the app. You can now tap the Place a Call option on the main screen of the app.

You will notice a VoIP icon in the top right corner as pictured below. This indicates that the call  you make will be placed over VoIP.

IMG_0142

You are now all set to place and receive VoIP calls on your iPhone app! See you next Monday for some more Phone.com knowledge.

addressbook

Keep Your Business Organized with Phone.com’s Address Book Feature

by Derrick Lewis

Are you still writing your business contacts on random pieces of paper, or maybe you are tired of having your business and personal contacts mixed together? If so, Phone.com has a great address book feature included with every account that makes managing your business contacts easy and efficient. 

There are several benefits to using our address books, including:

  • Importing contacts is simple. Want to transfer your contacts from AOL, Gmail, Plaxo, Windows Live, or Yahoo? We’ve got you covered with an automated importing tool to handle the job.
  • Extension specific contacts. Got a staff of employees that all have their own contacts? Each extension on your account gets its own dedicated address book.
  • Call forwarding based on a specific contact. Your can route calls from your premium customers uniquely based on specific address book contacts.

Don’t miss out on learning about this great feature! Join us for a free 30 minute webinar where we’ll teach you everything you need to know to become an expert with your address books.

Specifically, we’ll be covering how to import your existing business contacts, forward your number based on specific address book entries, and how to create address book groups for easy contact management. 

When

Thursday, October 9th 10:30am – 11:00am PST.

How

Register Now

Phone.com University

Phone.com University – How to Stop Spam Callers from Wasting Your Minutes

by Derrick Lewis

Tired of all those spam callers wasting your Phone.com minutes? We have several strategies to  help save your valuable minutes including:

  • Blocking callers by a specific caller ID number or area code.
  • Blocking all anonymous calls that have an unknown or blocked caller ID.

Let’s walk through how to configure both of these options on your account.

Blocking by Caller ID or Area Code

  1. Mouse over Call Info and select Manage Spam Callers List.
  2. Select Add A Number To Block.
  3. Enter the full number with area code in the Block incoming calls from section.
  4. Select Add to add your number or area code to your block list.

If you only want to block an area code, be sure to check the Starts With checkbox after entering the area code to block.

spam1

Blocking Anonymous Calls

Please Note: You will need to set this setting on each separate Phone.com number on your account. 

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your chosen Phone.com number.
  3. Select the Block Anonymous Calls checkbox.
  4. Select Save Changes.

spam2

That’s everything you need to know about stopping spam callers from wasting your minutes. See you next Monday for some more Phone.com knowledge!

presets

How to Save Time Managing Your Phone.com Account with Presets

by Derrick Lewis

As a small business owner, time is one of your greatest assets, and also something that seems to be in a constantly short supply. The last thing you need to be doing is tinkering with your phone system, which is why Phone.com has some great preset features that will save you some valuable time. Presets allow you to:

  • Save your settings in templates. These templates can then be quickly applied elsewhere on your account without having to set them up manually repeatedly.
  • Edit your call forwarding in one location. When you save your call forwarding as presets, you can manage all of these templates in one location. A unified approach to call management.
  • Let your employees manage their own call forwarding. Because presets can be saved on an extension specific level, your employees can manage their own call forwarding.

Want to learn more about presets? Then join us for a free 30 minute webinar where we’ll be covering all of the methods for setting up presets on your account.

We’ll teach you how to add presets, save your existing call forwarding as presets, and how to activate these templates in your number forwarding. 

How

Watch Recorded Webinars Now