Author Archives: Derrick Arteus

About Derrick Arteus

Derrick Arteus is a Customer Service Representative at Phone.com.

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3 Proven Phone.com Tasks You Can Delegate to Your Employees

by Derrick Arteus

One of the greatest tricks up your sleeves as a small business owner or manager is the power of delegation. If you find yourself stuck managing the day to day account management of your Phone.com account, then it might be time to delegate some of these tasks to your employees or fellow business partners.

The good news is that there is a solution. With Phone.com, every account includes an unlimited amount of extensions. These extensions provide a secondary login access that allows extension users to manage a wide array of account related activities.

While I could write an entire page about all the features available, here are the top 3 proven tasks an employee can do within an extension that you no longer have to:

  • Voicemail Setup – Employees can add their own greeting, change their voicemail password, and enable voicemail notifications right from their extension.
  • Faxing – Say goodbye to fax machines, every extension provides the ability to send a digital fax in seconds.
  • Call Forwarding – Set it once, and forget about it. Employees can directly manage their forwarding from their extension, whether they are on the road or at the office, they’ll always be connected.

How Can I Get Started?

Setting up extension logins on your account for employees is quick and easy. Join us for our upcoming free webinar to learn everything you need to know about the process.

What

  • Learn how to set up an extension for an employee and get them logged in.
  • Show your employee how to send SMS, faxes, check their voicemail, and more so you never have to!
  • Configure other settings such as address book contacts, conference calls, and call forwarding.

When

Thursday, July 3 10:30 AM – 11:00 AM PST.

How

Register Now

Phone.com University

Phone.com University – How To Enable Call Recording

by Derrick Arteus

If you run a call center, or need to maintain records of your phone calls for legal purposes, then you will want to enable call recording on your Phone.com account. As part of our premium features, we provide call recording at the following rates:

  • 300 minutes – $4.95/month
  • 1,000 minutes – $14.95/month

In addition, we also offer a free inbound call recording option that must be manually activated on each call. Let’s walk you through how to set up both the free and premium versions

Using free call recording

This method is only applicable to incoming calls to your Phone.com number. After the call has started, press *7 on your phone to begin recording the call. When the call is finished, a recording will be available within the call logs on your Phone.com account.

To check your call logs, go to Call Info at the top of your account control panel, and select View/Search Call Logs. The recording will be listed to play next to the log of the completed call.

Using premium call recording

Our premium call recording is much more flexible, allowing recording for both incoming, outgoing, and number specific recording. To activate this feature, go to Configure at the top of your account, and select Call Recording on the bottom right.

On the settings as shown below, you can enable recording and decide which call recording mode to use. I will choose custom in this example as I only want one of my Phone.com numbers to be recorded.

rec

If you decide to choose either Incoming, Outgoing, or All under the Call Recording Mode then there is nothing else for you to do. Save your settings, and your calls will now be recorded and viewable in your call logs. Since I have chosen the Custom option, I must enable which numbers are to be recorded.

To do this, go to Configure and select Manage Numbers. On your Manage Numbers page you will notice there is a new column next to each number labeled Recording. To enable recording for a number, click the check box next to the number (1). Call recording is now enabled for that specific Phone.com number.

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Checking your call recordings

When you are ready to review your call recordings, go to Call Info at the top of your account, and select View/Search Call Logs. Within each call entry on your call logs that has been recorded, you will notice a preview box with a play button (1). Pressing the play button will allow you to listen to your call recording. You can also press the download as .mp3 link to save the recording to your computer.

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You are now all set up with call recording. All recordings will be removed from your account after a 13 month period. If you need to save them after that time, we would recommend saving them to your computer using the download as .mp3 link in your call logs page.

See you next Monday for some more Phone.com knowledge!

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3 Great Reasons to Transfer Your Number to Phone.com

by Derrick Arteus

Tired of paying multiple phone providers for the same service? Maybe it’s time to get rid of that land line and move to the cloud. With Phone.com, transferring your number has never been easier, and here are 3 great reasons to get started:

  • It’s free! We charge zero fees on our end to begin the number transfer process. Other providers aren’t as generous, so check with yours for applicable fees.
  • Cloud-based service. Stay connected wherever you might be. Stop being tied to one device and take your number anywhere—to your cell phone while on the road, or your desk phone while in the office.
  • The more numbers you transfer, the more you save. If your business is nationally or globally connected, then you probably have multiple numbers in various area codes. You’ll get a discounted price on transfers after you transfer your tenth number to us.

How Can I Get Started?

Transferring your number should be easy and we want to help you get started. Join us for our upcoming free webinar to learn everything you need to know about transferring your number to Phone.com. 

What

  • Learn exactly what you need to do to begin the number transfer process.
  • How to keep tabs on your number transfer to make sure everything transfers smoothly.
  • Learn how to set up call forwarding on your number before it transfers to us. Minimize your downtime by preparing early.

When

Thursday, June 26 10:30 AM – 11:00 AM PST. 

Who

Jenny Dempsey, our Customer Success Manager at Phone.com has been a Porting Specialist for 6 years and considers herself a subject matter expert. You’ll learn exactly what you need for a successful number transfer. 

How

Register Now

Phone.com University

Phone.com University – Refer a Friend for a $50 Credit!

by Derrick Arteus

Are you enjoying your Phone.com service so much that you’d like to tell your friends about it? If so, you can earn a $50 credit on your account with each friend that signs up for a paid account.

Please note: Your friend must pay for an account first before your referral credit is applied. Free trial registrations do not apply.

How to Refer a Friend

To have your credit applied properly, you will need to refer your friend from within your Phone.com account.

  1. Mouse over My Account and select Tell a Friend.
  2. Enter your name in the Your Name: field.
  3. Enter your friend’s name and email address in the Friend’s Name and Email Address field.
  4. Click Send Mail.

 

friend

You can send the referral email to 10 friends at a time. In the email message, your friend can click the link to www.phone.com and sign up for a trial account. Once they pay for their account, you will receive your $50 referral credit.

That’s it for today. See you next Monday for some more Phone.com knowledge!

Phone.com University

Phone.com University – How to Set Up a Dial-by-Name Directory

by Derrick Arteus

A dial-by-name directory is a great option for allowing callers to reach specific employees in your business. To set this up properly, you will need:

  • An extension for each employee in your dial-by-name directory, with their name set in the extension settings.
  • (Optional)  A recording of each employee’s name set in his or her extension settings. If you don’t create a greeting, then an automated voice will read the name to callers.
  • A forwarding action in your call-handling rules that directs callers to your directory.

Creating an Extension for an Employee

  1. Mouse over Configure and select Add a User/Extension.
  2. Select your extension type.
  3. Enter the employee’s name in the Name: field on the extension settings page.
  4. Select Save Changes.

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Repeat the steps above for each employee.

Adding a Recorded Name Greeting

  1. Mouse over Configure and select Add a Greeting.
  2. Select Save Greeting after recording your greeting.

Once your greeting is saved, you then need to set it on the extension settings page.

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for your employee’s extension.
  3. Select your greeting in the Recorded Name: drop-down box.
  4. Select Save Changes.

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Repeat the steps above for each employee.

Forwarding to Your Dial-by-Name Directory

This process will differ slightly depending on your setup. For this example, we will assume you want to forward to your directory from your menu.

  1. Mouse over Configure and select Manage Menus.
  2. Select Edit for your chosen menu.
  3. Select Edit for the chosen number prompt you want callers to press to get to your directory.
  4. Change Select Operation to Dial-by-name Directory.
  5. Select Save Rule Settings.

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Finally, test your dial-by-name directory by calling your company phone number to ensure that it works for callers.

That’s it for today, see you next Monday for some more Phone.com knowledge!