Author Archives: Derrick Lewis

About Derrick Lewis

Derrick Lewis is a Customer Service Representative at Ranked as One of the Fastest Growing Companies in America

by Derrick Lewis is proud to announce that we have been recognized as one of the fastest growing companies in North America on Deloitte’s 2014 Technology Fast 500™ ranking.

Companies on this ranking achieved an average growth of 1,640 percent between 2009 and 2013, and continue to innovate in their respective industries.’s CEO and co-founder, Ari Rabban, attributes the company’s success and continued growth to our feature-rich cloud platform and award-winning customer service, which is trusted by more than 25,000 businesses.

Read the full article as featured on Yahoo! Finance. University University – How to Change Your Outbound Caller ID Name and Number

by Derrick Lewis

When was the last time that you answered a call on your cell phone that showed up as Unknown on the caller ID? If you’re like most people, then you like to know who is calling you so you can respond appropriately.

As a business owner at, we have two great features that allow you to set your desired caller ID number and name within your account settings. Before we dive into setting this up, I would like to clarify two important facts:

  • The caller ID name can only be set for a United States local number on your account.
  • We publish your caller ID name information to the National Caller ID Name database once every 24 hours. However, it may take up to 30 days for the name you entered to reflect on all phone systems.

Now that we know those two important pieces of information, let’s walk through setting both of these options on your account.

Setting Your Outbound Caller ID Name

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your desired United States local number.
  3. Locate the Caller ID Name section and select the checkbox to Publish this number in the National Caller ID Name database.
  4. Enter your desired name in the Name to Display field (15 characters max).
  5. Select either Business or Personal as the type for how you will be using this number.
  6. Select Save Changes.


Setting Your Outbound Caller ID Number

Your caller ID number is specific to the extension/device that you are placing an outbound call from on your account. Each extension/device can have their own number selected as the caller ID.

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for your chosen extension.
  3. Scroll down to the Outbound Calls section and select your desired number in the Caller ID to use selection.
  4. Select Save Changes.


You are now all set to start making outbound calls using your number and business name! See you next Monday for some more knowledge.


Taking the Mystery out of Your Toll-Free Number Transfer Process

by Derrick Lewis

Have you been wanting to transfer your toll-free number to but aren’t sure how? Now is a great time to join us for an informational webinar where we’ll cover all the details to ensure your number transfers successfully to us.

We offer some great benefits for transferring your existing toll-free number to our service, including:

  • Free transfer process. Regardless of the type of number, we will never charge you a fee for transferring your number to us. If this is going to be a secondary number on your account, be sure to check out our pricing page for monthly costs.
  • A dedicated number transfer team. We’ve got a dedicated staff that will walk you through the entire process for transferring your number. You’ll know exactly which forms you need to fill out to make the process flow as quick as possible.
  • No downtime. After beginning the number transfer process you can set up your call forwarding immediately. This means when your number transfers over to us your call forwarding will activate automatically with no downtime for your business.

Ready to learn more about the process? Join us for a free 30 minute webinar where we’ll uncover the mystery of the toll-free number transfer process.

You’ll learn how to initiate the number transfer process on your account, understand exactly which forms and documentation you’ll need to provide from your previous provider, and how to set up your number forwarding.


Watch Recorded Webinars Now University University – How to Screen Your Incoming Business Calls

by Derrick Lewis

If you are like many small business owners, then you are probably using in tandem with your cell phone that also takes your personal phone calls throughout the day. has a great set of feature selections that will allow you to identify callers that dialed your number rather than your personal line. They include:

  • Call Screening: When you answer the call it will announce the caller’s ID, the called number, and the option to press 1 to accept or 2 to reject the call. While you are listening to this announcement the caller hears your selected ring tone.
  • Voice Tag: When you answer the call the voice tag will play that you specify in your settings. For example, if you enter “Business Line” for your voice tag, upon answering the call you will hear “Business Line” and then the call will connect. The caller will not hear this voice tag.
  • Incoming Caller ID: This allows you to display the incoming caller ID as either the caller’s number or the number they called.

All of these settings are activated in your Call Handling Rules, which can be found in various locations on your account such as from your phone number settings, extension settings, or menu settings. In the examples below I will be referencing them from the phone number settings.

These instructions assume that you already have your call forwarding settings established. If you do not, please see our guide on How to Forward Your Number.

Activating Call Screening

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your number.
  3. Select Edit for Number Action.
  4. Next to your Forward Call action, select the Advanced Menu icon (has a green arrow and gear widget).
  5. Set Call Screening to On.
  6. Set your Ring above number(s) for setting to at least 30 seconds.
  7. Select Save Rule Settings.


Activating Voice Tag

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your number.
  3. Select Edit for Number Action.
  4. Next to your Forward Call action, select the Advanced Menu icon (has a green arrow and gear widget).
  5. Enter your desired text in the Voice Tag field.
  6. Select Save Rule Settings.


Setting Your Inbound Caller ID

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your number.
  3. Select Edit for Number Action.
  4. Next to your Forward Call action, select the Advanced Menu icon (has a green arrow and gear widget).
  5. Choose your desired caller ID in the Caller ID to show me field.
  6. Select Save Rule Settings.


That covers everything you need to know about screening your business calls! See you next Monday for some more knowledge.


Maintaining Your Work/Life Balance with’s Scheduling Feature

by Derrick Lewis

One of the most challenging aspects of this technological age is maintaining the healthy divide between your work and life hours. With a multitude of devices within reach at any given moment, it can be challenging to tune out of your business and relax.

Thankfully, with your phone service at there’s an easy way to get some rest and relaxation after business hours with our scheduling feature. This feature has some great flexibility, including:

  • Set your schedule hours once and forget it. There’s no need to constantly manage your schedule hours. Set it once, apply it, and enjoy your after business hours silence.
  • Create exceptions for holidays and unexpected meetings. Don’t want to receive calls on all the major holidays? Set them once in your schedule settings. You can also set specific date ranges for unexpected meetings or extended lunches.
  • Configure daily custom schedules for flexible forwarding. If you have multiple employees needing to receive calls at specific times of the day, then you can create specific daily hour schedules for your call forwarding.

It’s time to get some hands on practice with a free 30-minute webinar where we’ll be teaching you how to take advantage of all these great features.

Join us for this great introductory course to business hours scheduling where we’ll show you how to set your schedule hours, activate your schedule in your call forwarding, and set exceptions for your holidays and company meetings.


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