Author Archives: Derrick Arteus

About Derrick Arteus

Derrick Arteus is a Customer Service Representative at Phone.com.

Phone.com University

Phone.com University – How to Order a Phone/Adapter

by Derrick Arteus

In addition to virtual number services, Phone.com also offers several IP phones and ATA adapters that allow you to place and receive VoIP calls with an internet connection. There are several benefits to ordering a device directly from us, including:

  • 30-day warranty on all devices.
  • Pre-configured devices for instant setup and use.
  • 24/7 support from Phone.com on all devices.

There are two device categories to choose from:

  • ATA Adapters (Grandstream HT702/Cisco SPA122) – These are used to hook up a regular analog phone to your VoIP service.
  • IP Phones  (all other listed models) – These phones hook up directly to an internet connection and do not require an adapter.

How to Order Your Device

Ordering a device is easy. Once you are logged into your account, follow these steps:

  1. Hover over Configure at the top of your page, and select Add a User/Extension.
  2. Select IP Phone or Adapter as the type.
  3. Click the Add & Select Device orange box. You are now on the Select Your New Device page, where you can choose from a number of devices that we offer. Select a device to order and then scroll down to the bottom of the page.
  4. Enter a shipping address in the Select a Shipping Address section or choose a pre-existing address that we have on file for your account (1).
  5. Click the Add Selected orange button at the bottom of your page (2).
  6. Click the Confirm Order button to complete your purchase.

device2

Your device is now ordered and will ship within 7-10 business days.

How to Modify or Cancel Your Order

If your device has not shipped, it is easy to change the shipping address or cancel the order within your account. Follow these steps to do so:

        1. Hover over My Account at the top of your page and select Account Home.
        2. Select View order status in the New Devices box.
        3. To update your shipping address, click the Update Shipping Address orange box.
        4. To cancel your order, click the Cancel Order box.

device3

That’s all it takes to order a device! See you next Monday for some more Phone.com knowledge.

Phone.com University

Phone.com University – How to Access the Mobile Phone.com Website

by Derrick Arteus

If you have a non-iOS or Android smartphone, or you need an alternative to one of our available apps, the Phone.com mobile website is a great way to go.

On our mobile site you have access to similar features that we provide in our apps, including:

  • Checking your inbox for voicemail, SMS and faxes
  • Access to your address book and call logs
  • Placing a call using your phone.com number as the caller ID
  • Sending an SMS text message
  • Access to your conference bridge number

How to Access the Mobile Website

On your smartphone, open a web browser and go to www.m.phone.com. You will find yourself on the login page as shown below.

photo 1

The login screen asks for your Phone.com number, extension number and voicemail password. If you don’t know this information, here is a quick run-down on how to find it in your Phone.com account on a computer:

  • To find your Phone.com number, go to Configure and select Manage Numbers. Choose any of the Phone.com numbers listed on the Manage Numbers page.
  • To find your extension number, go to Configure and select Manage Users & Extensions. Decide which extension to use from this page.
  • To find your voicemail password, select the Edit box next to the extension you have chosen in the step above. On the Extension Settings page, scroll down to the Voicemail section and make note of the set of numbers in the Password field.

After entering the above information, tap Login to proceed. On the main login screen, tap Menu to access all of the features of the mobile website.

photo 2

That’s all it takes to access the Phone.com mobile website! See you next Monday for more Phone.com knowledge.

 

Phone.com University

Phone.com University – How To Set Up Our iPhone App

by Derrick Arteus

Our Phone.com Mobile Office App is a great tool that lets you access and manage one of the Phone.com extensions on your account from your iPhone. The app has many great features, including the ability to:

  • View SMS, voicemail and faxes in your Phone.com Inbox
  • Place outbound calls using your Phone.com number as the caller ID
  • Access your extension-specific call logs and address book
  • Send faxes from your iPhone
  • Set up a conference call
  • Change your voicemail greeting

If you haven’t already done so, download the app for your iPhone or search for phonecom mobile office on Apple’s App Store.

How to Set Up the Mobile App

After launching the application on your phone, it will ask if you already have an account with us. Tap Yes to continue.

The next screen will ask for your cell phone number. You will want to enter a valid cell phone number on this screen, as the app will later call that number and have you enter a validation code to authorize use of the app on your phone. Tap ok after entering your number to continue.

photo 1

The next screen asks for your Phone.com number, extension number and voicemail password. If you do not know this information, here is a quick run-down on how to find it in your Phone.com account on a computer:

photo 4

  • After logging into your Phone.com account, go to Configure and select Manage Numbers. Choose any of the Phone.com numbers listed on the Manage Numbers page.
  • To find your extension number, go to Configure and select Manage Users & Extensions. Decide which extension to use from this page.
  • To find your voicemail password, select the Edit box next to the extension you have chosen in the step above. On the Extension Settings page, scroll down to the Voicemail section and make note of the set of numbers in the Password field.

After entering the above information and tapping ok, the app will provide you with a validation code to enter when the app calls you. Make note of this number and then enter it after answering the call from Phone.com.

Once the app is fully validated, you will be on the home screen, where you can access all available features.

Tip: Tapping the More… option takes you to newly developed features that let you manage voicemail greetings and send a fax directly from your phone!

photo 2

That’s all there is to setting up our app! See you next Monday for more Phone.com knowledge.

Phone.com University

Phone.com University – Saving Your Settings With Presets

by Derrick Arteus

Presets allow you to save a copy of your call handling rules, which can then be applied at a later date. These are great if you need to temporarily change how your calls are forwarded but don’t want to lose your original settings.

Adding a preset

To add a preset, go to Configure at the top of your account and select Add a Preset. This will present you with the call handling rules page that you are accustomed to seeing. Set whatever call handling rules you want saved as the preset, add a unique name (1), and then select Save Rule Settings (2).

pre1

Activating your preset

After saving your preset, you will want to activate it on your call handling rules page. This will differ slightly based on whether you have a menu or direct forwarding. In this particular example, we are accessing the call handling rules directly from a number. To activate your preset, select the Use call handling preset option, choose your saved preset (1) and select Save Rule Settings (2).

pre2

Your preset is now activated and the call handling rules in the preset will be applied to all phone calls.

Saving existing call handling rules as a preset

If you already have call handling rules set up, and don’t want to have to re-add them as a new preset, you can use the Save as preset option within the call handling rules screen (1). Selecting this will prompt you to enter a preset name. After adding a preset name, select Save Rule Settings and your current call handling rules will be saved as a preset that you can use in the future.

pre3

That covers everything you need to know about presets. See you next Monday for some more Phone.com knowledge!

Phone.com University

Phone.com University – The Complete Guide To Setting Up Your Menu System

by Derrick Arteus

Previously, we published a series of posts on setting up your menu system. In this post, I’d like to combine that series to give you the key steps you need to set up your company’s menu (IVR) system.

In short, here are the steps for setting up your menu system:

  1. Create a greeting for your menu that tells callers the various number prompts to enter to reach specific employees/departments.
  2. Create a menu system and set the greeting you created as the outgoing message.
  3. Configure the call forwarding rules for your menu number prompts.
  4. Forward your Phone.com number to your menu.

1. Creating a Greeting

To create a greeting, go to Configure and select Add A Greeting. You will want to use one of the options to record a greeting—either text to greeting, record from phone, or upload a file. Once your greeting is finalized, save it. For a more detailed explanation, please see our Adding A Greeting guide.

greeting2. Creating a Menu 

To create your menu, go to Configure and select Add A Menu. Give your menu a unique name and assign the greeting that you created in Step 1 as the outgoing message. Click Continue to proceed to configuring the number prompts.

menu3. Configuring Your Menu

After selecting Continue on the Add Menu page, you will now be on the Edit Menu screen. You have number prompts 1-9, 0, #, and No Input to configure to your liking. Select the edit box next to each button prompt and set up unique forwarding rules for each selection. For a more detailed overview, please see our Add A Menu guide.

menu24. Forwarding Your Number to the Menu

The final step is forwarding your Phone.com number to the new menu you just created. Start by going to Configure and select Manage Numbers. On the Manage Numbers page, click the edit box next to the phone number for which you want to define forward settings. On the next page, select the edit box next to Number Action. You are now on the Call Handling Rules page for your number. You will only need one action, which is Goto Menu. Select Save Rule Settings to complete this step.

forwardAfter following these steps, you will have completed the full setup process for creating and activating your menu system. If you want to only forward to your menu during business hours, I would recommend reading our guide on Creating A Schedule.

Thanks for tuning in and we’ll see you next Monday for some more Phone.com knowledge!