Author Archives: Derrick Arteus

About Derrick Arteus

Derrick Arteus is a Customer Service Representative at Phone.com.

Phone.com University

Phone.com University – How to Send and Receive Text Messages

by Derrick Arteus

The ability to send and receive text messages (SMS) is included in every Phone.com plan. What does this mean for you? Unlimited texting to any U.S. local number!

Sending a Text Message

Sending a text message is done within any extension on your account.

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for the extension you want to send a text message from.
  3. Select Send SMS on the left-side navigation bar.
  4. Enter the number to text in the To: field.
  5. Enter your message in the Message: field.
  6. Select Go to send your text message.

Note: If Send SMS is not showing up on the left-side navigation bar, then you need to set an outbound caller ID on the extension Settings page.

sendsms

A copy of your text message will be saved in your extension’s Inbox for your records. 

Receiving a Text Message

Before you can receive a text message on your Phone.com number, you must first enable SMS forwarding to your desired extension. Text messages can only be received on U.S. local numbers.

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for the number you want to receive text messages on.
  3. Select the extension you want to receive text messages on in the SMS Forwarding: drop-down box.
  4. Select Save Changes.

receivesms

All text messages will now be delivered to your specified extension inbox. You can reply to text messages directly from your inbox, or use the Send SMS link as shown above.

That’s it for today, see you next Monday for some more Phone.com knowledge!

webinar_splash_7-17

The Top 3 Reasons Why You Should Replace Your Landline Phone Today

by Derrick Arteus

Why are you still using a landline phone? You are probably paying $15-$20 per month for a service that only does one thing – making calls. 

If you’re running your own business, then you probably have your computer in tow wherever you go. What better device to use as your personal phone that already provides so many other diverse functions, for a fraction of the cost.

If you’re still hesitant about ditching your landline, here are three great reasons to do so:

  • You’re paying so much for so little. Your phone should do more than just make calls. With a computer softphone, you can make calls, and also do the handful of other tasks that running your business requires.
  • Your landline phone is stuck in one place. What if your business has you traveling and on the road? You need a phone that comes with you so you can be reached anywhere.
  • Flexibility is not an option. With a landline phone, you don’t get a menu system, call forwarding, or the ability to set schedules like you do with a cloud-based phone platform.

If you’re ready to ditch your landline now, Phone.com has you covered with our Communicator softphone. 

How Can I Get Started?

Our Communicator software will transform your already robust computer into a phone to make and receive calls, send text messages, or check your voicemails. Join us for our free 30 minute webinar on this offering. 

What

  • Learn how to set up our Communicator softphone on your Mac or PC.
  • Discover how to forward your Phone.com number to your computer to start receiving calls for your business.
  • Check out some of the advanced features of Communicator such as address book management, checking voicemails, and sending text messages.

When

Thursday, July 17 10:30 AM – 11:00 AM PST.

How

Register Now

Phone.com University

Phone.com University – How to Make Calls on Your Cell Phone Using Wi-Fi

by Derrick Arteus

Tired of using your cell phone minutes to place and receive phone calls? We have a great option that allows you to handle these calls using your cell phone data plan or Wi-Fi. To get started, you will need to:

  • Add a Mobile Extension to your account.
  • Purchase CounterPath’s Bria app for the iPhone or Android.

Adding a Mobile Extension to Your Account

  1. Mouse over Configure and select Add a User/Extension.
  2. Select Mobile Extension as the extension type.
  3. Select Add Mobile Extension.

Once the mobile extension is added to your account, you will need to get your login information for the Bria app. 

Finding Your Login Information for Bria

  1. Mouse over Configure and select Manager Users & Extensions.
  2. Select Edit for your mobile extension.
  3. Select View Server Details to display your username and password.

mobile extension

Setting Up Your Bria App

  1. Select Phone.com on the Select Provider screen.
  2. Enter your name or business name in the Display as field.
  3. Enter the username and password from the above steps in the Username and Password field.
  4. Select Register. 

bria

The Bria app will now be registered with your Phone.com account. You can place calls directly from the app using Wi-Fi or your cellular data. If you want to receive phone calls on this app, then you will need to forward your Phone.com number to your mobile extension. 

That’s it for today, see you next Monday for some more Phone.com knowledge!

webinar_splash_7-10

How to Win More Customers with a Quality Greeting

by Derrick Arteus

Automated business greetings can be frustrating, but they don’t have to be. While all those number prompts serve a purpose for your company, it’s important to look at it from the perspective of your current and potential customers. Are you potentially losing new and recurring business because your automated greetings are so frustratingly long?

Here are three solid tips to win more customers with quality automated greetings:

  • Keep it simple. How many prompts does your potential or current customer have to go through to get to a live representative? If it’s more than 2, then you’re probably losing business.
  • Only say what needs to be said. Skip the 5 minute informational recording that someone has to listen to in order to chose an option. People are calling your automated greeting to speak with a live representative.
  • Prioritize your options. Take some time to analyze what clients are calling in about most, and have those be some of the first options they hear. Why have customer service be option 9 when that’s what 90% of your customers call in for?

How Can I Learn More?

Want to learn more about creating quality greetings? Join us for our free 30 minute webinar on how to add greetings for your company menu, voicemail, or hold music.

What

  • Learn how to add a greeting to your account with our various upload options
  • Configure your greeting for use as custom hold music or voicemail
  • Set up a menu system with a quality automated greeting

When

Thursday, July 10 10:30 AM – 11:00 AM PST.

How

Register Now

Phone.com University

Phone.com University – How to Send and Receive Faxes

by Derrick Arteus

Faxing has never been easier with Phone.com! Say goodbye to your fax machine and enjoy the convenience of sending and receiving faxes digitally from your computer.

Every Phone.com account includes the ability to send faxes without any additional charges. To receive faxes, you’ll need to add a dedicated phone number to your account that only receives faxes. 

Sending a Fax

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for the extension you want to send a fax from.
  3. Select Send a Fax on the left-side navigation bar.

You’ll now be on the send a fax page where you can upload your attachment, enter the number you want to send your fax to, and preview what your fax will look like. 

Be sure to enter your email in the Send a confirmation email to: (Fig. 1) field as this will be your only confirmation that your fax sends successfully. 

fax1

Receiving a Fax

First, you’ll need to add a new Phone.com number to your account.

  1. Mouse over Configure and select Add a Number.
  2. Select the type of number you want to add – U.S. Local, Toll Free, or Global.
  3. Select the specific number you want to add.

Once your number is added, you will then need to configure it to receive faxes.

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your fax number.
  3. Select Edit for the Number Action field.
  4. On the call handling rules page, change Select Operation to Receive Fax (Fig. 1).
  5. Select the extension number you want to receive faxes at (Fig 2).
  6. Select Save Rule Settings.

fax2

Now that your number is configured, all faxes that you receive will be delivered to the extension inbox that you specified. 

That’s it for today, see you next Monday for some more Phone.com knowledge!