Author Archives: Phone.com

Phone.com Invites You To ff Massive @SXSW

by Phone.com

ffmassiveSXSW kicks off this week in Austin, Texas and guess who will be there? That’s right, Phone.com! We will be exhibiting in force alongside a handful of awesome sister companies at the ff MASSIVE pavilion, this Saturday and Sunday, at Empire Control Room & Garage (606 E. 7th St, Austin, TX).

If you happen to be in Austin this weekend, please stop by and say hello to Phone.com and many other great companies. We have a full schedule planned — which can be found online at www.ffmassive.com.  And for some great music, be sure to visit ffmassive.com to RSVP for 3 full nights of parties and music.

For those of you who can’t make it to Austin, you can follow Phone.com to keep up-to-date on our exhibit, games, and shenanigans on Twitter (@phonedotcom & @phoneapi) and Facebook.

Until then, it’s full speed ahead as we get ready for the big event. Don’t forget to checkout www.ffmassive.com and RSVP for some great talks, panels, and parties.

Investing in Better Social Media Technology–It’s Not a Matter Of If, But When

by Phone.com

icmi_logoA conversation recently took place in our organization between the CEO and the Director Of Customer Service (Me).  Let me know if this sounds familiar.

Me: I think it’s about time for customer service to own the customer engagement and service element of our company’s social media activity.

CEO: Ok, but you had better make sure someone is constantly monitoring and responding to customers.  I don’t want to see any service failures go viral.

Me: Yeah, sure, no problem.

Click here to read the full article by Jeremy Watkin posted on ICMI.

2014 Best VoIP Service Reviews and Comparisons

by Phone.com

Top10Reviews_CacheflyPhone.com is an excellent choice for VoIP service, offering competitive monthly pricing, no setup fee and a substantial feature set with great features for international calling. Its feature set, along with the thorough customer support that includes help in Spanish, makes it a provider worth considering.

Click here to read the full review where TopTenReviews.com ranked Phone.com in the top five VoIP services.

The Power Of Your Word In Customer Service

by Phone.com

ct_logo_twitterA long time customer of mine, more so a friend at this point, recommended that I read The Four Agreements by Don Miguel Ruiz. With a ravenous thirst for personal development and improvement, I purchased it immediately.

As I’m sitting on the crowded subway train in the hustling bustling city, I feel instantly connected to this book as it begins to challenge my core beliefs.

Click here to read the full article by Jenny Dempsey on Customer Think.