Author Archives: Phone.com

Representing Awesome Customer Service at the Contact Center Expo & Conference

by Phone.com

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On May 7 and 8, Phone.com Director of Customer Service Jeremy Watkin and Customer Success Manager Jenny Dempsey will be at the Contact Center Expo and Conference.

Hosted each year in San Diego by the International Customer Management Institute (ICMI), this event draws together an amazing group of customer-service thought leaders.

In addition to attending, Jeremy and Jenny, who host the awesome Communicate Better Blog, will speak at the conference. Jeremy will be on a panel Wednesday, May 7 at 5:00 PM PST, that focuses on training techniques in the contact center. The group will discuss topics like gamification and the best modes for training, whether in the classroom or online.

Jenny will participate in a discussion on Thursday, May 8 at 2:30 PM PST titled Incentive Programs That Drive Performance. This panel will discuss reward and recognition programs that ensure the best performance and results on customer-service teams.

Be sure to follow Jeremy (@jtwatkin) and Jenny (@jennysuedempsey) to gain insights from the conference!

Screen Unwanted Calls Without One-at-a-time Blocking

by Phone.com

cnetSometimes it seems I should be answering my phone by asking, “What are you selling?” Even though our home and mobile numbers were added to the Federal Trade Commission’s Do Not Call Registry as soon as we received them, the unsolicited nuisance calls persist.

That’s because the government’s registry blocks only telemarketers — and not all of them. While most honest telemarketing firms honor people’s wishes not to receive such calls, many ignore the requirement not to contact numbers on the list, as David Lazarus of the Los Angeles Times reported last July.

Click here to read the rest of the article and see how call screening from Phone.com can keep those unwanted callers away.

Phone.com a Finalist at SmartCEO Voltage Awards

by Phone.com

SmartCEO Voltage Award logo

Phone.com was recently selected as a finalist for the 2014 SmartCEO Voltage awards, and we couldn’t be more honored!

The New York-based awards celebrate the increasing role that technology plays in business, along with the impact the tech sector has on economic growth. This year’s finalists will be profiled in the May/June issue of SmartCEO magazine, and celebrated at an awards ceremony on April 30, where category winners will be announced.

Phone.com is nominated for excellence in technical implementation. “It’s no secret that the

Phone.com CEO Ari Rabban with his 2014 Smart CEO Voltage Award.

Phone.com CEO Ari Rabban with his 2014 Smart CEO Voltage Award.

evolution of technology is what drives business forward,” says Rick Crane, Regional President of SmartCEO Media, speaking of the finalists. “These companies are pushing the limits of innovation — streamlining processes, finding efficiencies and discovering the next great product.”  

Event Details:

When? Wednesday, April 30, 2014 — 6:00 PM – 9:00 PM
Where? Capitale, 130 Bowery, New York, NY 10013 (Bowery and Grand)

Follow SmartCEO: Facebook | Twitter | LinkedIn

NY TechDay, Here We Come!

by Phone.com

NY TechDay LogoThis April 24th, the Phone.com team will attend NY TechDay, a leading showcase for technology in New York City.

Over 400 exhibitors will demonstrate products and services to tech enthusiasts, investors and the press.

Our team will be on hand to talk about the Phone.com service and introduce our telephony API. We’ll also be giving out some great swag and discounts!

Event Details:

When? April 24, 2014, from 9:00 AM – 5:30 PM
Where? Pier 92, New York City

Follow NY TechDay:  Facebook | Twitter | LinkedIn

Absent Motivation Means Absent Employees

by Phone.com

It all begins with motivation.

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If your employees are experiencing a lack of motivation in the work place, you’ll see this evident in their productivity. You’ll also see this evident in the amount of days they take off.

Developing a successful incentive program can be a challenge; you must fine tune the program to fit into your company culture, engage various personality types and overall, be seen as worth the time and effort of your team. Handing out a few extra dollar bills here and there is unlikely to keep your team inspired for the long run.

Click here to read the rest of this post by Jenny Dempsey