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	<title>The Phone.com Blog &#187; Phone.com</title>
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	<link>http://www.phone.com/blog</link>
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		<title>New York Enterprise Report Small Business Awards &#8211; October 9, 2013</title>
		<link>http://www.phone.com/blog/events/2013/09/10/new-york-enterprise-report-small-business-awards-october-9-2013/</link>
		<comments>http://www.phone.com/blog/events/2013/09/10/new-york-enterprise-report-small-business-awards-october-9-2013/#comments</comments>
		<pubDate>Tue, 10 Sep 2013 14:19:06 +0000</pubDate>
		<dc:creator>Phone.com</dc:creator>
				<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">http://www.phone.com/blog/?p=16683</guid>
		<description><![CDATA[Phone.com is honored to be selected as a finalist for the NY Enterprise Report 2013 Small Business Award in the Customer Service Best Practice category. Join Phone.com as we celebrate at the SBA dinner, October 9th 2013 at the NY Hilton. For more information, please visit the NY Enterprise Report website or download the 2013 [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>Phone.com is honored to be selected as a finalist for the NY Enterprise Report 2013 Small Business Award in the Customer Service Best Practice category.</p>
<p>Join Phone.com as we celebrate at the SBA dinner, October 9th 2013 at the NY Hilton.</p>
<p>For more information, please visit the <a href="http://nyreport.com/awards">NY Enterprise Report</a> website or download the <a href="http://www.phone.com/blog/wp-content/uploads/2013/09/2013_NYER_SBA_Invite.pdf" target="_blank">2013 NYER SBA Invitation</a> (pdf).</p>
]]></content:encoded>
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		<title>Phone.com Makes Inc.&#8217;s 500 / 5000 List</title>
		<link>http://www.phone.com/blog/media-coverage/2013/08/28/phone-com-makes-inc-s-500-5000-list/</link>
		<comments>http://www.phone.com/blog/media-coverage/2013/08/28/phone-com-makes-inc-s-500-5000-list/#comments</comments>
		<pubDate>Wed, 28 Aug 2013 16:04:51 +0000</pubDate>
		<dc:creator>Phone.com</dc:creator>
				<category><![CDATA[Media & Press]]></category>
		<category><![CDATA[Press Releases]]></category>

		<guid isPermaLink="false">http://www.phone.com/blog/?p=16667</guid>
		<description><![CDATA[Newark, NJ, Aug. 26, 2013 /PRNewswire/ &#8212; For the third year in a row, Phone.com, the cloud-based phone company focused on the needs of small businesses and entrepreneurs, has been named to Inc. Magazine&#8217;s annual list of the 500 / 5000 fastest-growing private companies in the United States. The list represents the most comprehensive look [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>Newark, NJ, Aug. 26, 2013 /PRNewswire/ &#8212; For the third year in a row, Phone.com, the cloud-based phone company focused on the needs of small businesses and entrepreneurs, has been named to Inc. Magazine&#8217;s annual list of the 500 / 5000 fastest-growing private companies in the United States. The list represents the most comprehensive look at America&#8217;s independent entrepreneurs, who are widely acclaimed to be the U.S. economy&#8217;s most important segment.</p>
<p>Phone.com placed No. 1296 on the full list of 5000 companies, at No. 30 on the telecommunications list and No. 39 among New Jersey companies ranked by Inc.</p>
<p>The magazine for business entrepreneurs cited Phone.com for growth over the last three years of 314 percent. Phone.com added 23 jobs in the past three years with a total of 39 employees to date.</p>
<p>&#8220;Being named to Inc.&#8217;s Fastest Growing list for the second year in a row is proof that our company&#8217;s dedication to customer service and quality products and services is paying off,&#8221; said CEO Ari Rabban. &#8220;Given this momentum, we look forward to continued growth and more innovation to come.&#8221;</p>
<p><strong>About Phone.com</strong> Phone.com is a 21st Century, cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com also delivers unmatched customer support to more than 25,000 customers across the United States. Learn more at http://www.phone.com.</p>
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		<title>BYOD: CEO Ari Rabban Featured on SMB Nation</title>
		<link>http://www.phone.com/blog/media-coverage/2013/08/22/byod-ceo-ari-rabban-featured-on-smb-nation/</link>
		<comments>http://www.phone.com/blog/media-coverage/2013/08/22/byod-ceo-ari-rabban-featured-on-smb-nation/#comments</comments>
		<pubDate>Thu, 22 Aug 2013 17:39:05 +0000</pubDate>
		<dc:creator>Phone.com</dc:creator>
				<category><![CDATA[Media & Press]]></category>

		<guid isPermaLink="false">http://www.phone.com/blog/?p=16661</guid>
		<description><![CDATA[Phone.com CEO Ari Rabban offers his insight on Bring Your Own Device (BYOD) and how this new industry buzzword is becoming an important business strategy. Read his entire guest post on the SMB Nation Blog.]]></description>
				<content:encoded><![CDATA[<p><a href="http://www.smbnation.com/content/news/entry/how-byod-increases-employee-productivity-an-extra-37-minutes-per-week-per-employee" target="_blank"><img class="alignright size-full wp-image-16662" alt="SMB Nation" src="http://www.phone.com/blog/wp-content/uploads/2013/08/logo_smb_nation.png" width="250" height="61" /></a><br />
Phone.com CEO Ari Rabban offers his insight on Bring Your Own Device (BYOD) and how this new industry buzzword is becoming an important business strategy.</p>
<p>Read his entire guest post on the <a href="http://www.smbnation.com/content/news/entry/how-byod-increases-employee-productivity-an-extra-37-minutes-per-week-per-employee" target="_blank">SMB Nation Blog</a>.</p>
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		<title>Phone.com Selected As NYER Customer Service Best Practice Award Finalist</title>
		<link>http://www.phone.com/blog/media-coverage/2013/08/12/phone-com-selected-as-nyer-customer-service-best-practice-award-finalist/</link>
		<comments>http://www.phone.com/blog/media-coverage/2013/08/12/phone-com-selected-as-nyer-customer-service-best-practice-award-finalist/#comments</comments>
		<pubDate>Mon, 12 Aug 2013 15:58:32 +0000</pubDate>
		<dc:creator>Phone.com</dc:creator>
				<category><![CDATA[Media & Press]]></category>
		<category><![CDATA[Press Releases]]></category>

		<guid isPermaLink="false">http://wordpress.phone.com/?p=14807</guid>
		<description><![CDATA[Newark, NJ, Aug. 12, 2013 &#8211; Phone.com, cloud-based phone company focused on the needs of small businesses and entrepreneurs, announced today that it has been chosen as the Best Practice Award finalist by the New York Enterprise Report (NYER) in the Customer Service category out of dozens of qualified applicants. The Best Practice Award finalists were chosen based on [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>Newark, NJ, Aug. 12, 2013 &#8211; <a href="http://www.phone.com/" rel="nofollow" target="_blank">Phone.com</a>, cloud-based phone company focused on the needs of small businesses and entrepreneurs, announced today that it has been chosen as the Best Practice Award finalist by the New York Enterprise Report (NYER) in the <a href="http://topics.sacbee.com/Customer+Service/" rel="nofollow">Customer Service</a> category out of dozens of qualified applicants.</p>
<p><span style="font-size: 1em; line-height: 1.5em;">The Best Practice Award finalists were chosen based on their ability to demonstrate the use of a best practice to generate competitive advantages, revenue profits and/or long-term value in one of five categories including </span><a style="font-size: 1em; line-height: 1.5em;" href="http://topics.sacbee.com/customer+service/" rel="nofollow">Customer Service,</a><span style="font-size: 1em; line-height: 1.5em;"> Green Business, Leadership, Sales &amp; Marketing and Technology.</span></p>
<p>&#8220;Phone.com is all about small business communications needs, giving <a href="http://topics.sacbee.com/business+owners/" rel="nofollow">business owners</a> the ability to be several places at the same time and providing exceptional <a href="http://topics.sacbee.com/customer+service/" rel="nofollow">customer service.</a>  We are very pleased that our commitment came through in the recognition by the New York Enterprise Report,&#8221; said Ari Rabban, CEO of Phone.com.</p>
<p>Phone.com will be officially announced as a finalist at the Small Business Awards Event on Wednesday, October 9<sup>th</sup> from 6 p.m.- 9 p.m. at the Hilton New York in <a href="http://topics.sacbee.com/New+York+City/" rel="nofollow">New York City.</a></p>
<p><strong style="font-size: 1em; line-height: 1.5em;">About Phone.com</strong><span style="font-size: 1em; line-height: 1.5em;"> Phone.com is a 21st Century, cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com also delivers unmatched </span><a style="font-size: 1em; line-height: 1.5em;" href="http://topics.sacbee.com/customer+support/" rel="nofollow">customer support</a><span style="font-size: 1em; line-height: 1.5em;"> to more than 25,000 customers across the United States.  Learn more at </span><a style="font-size: 1em; line-height: 1.5em;" href="http://www.phone.com/" rel="nofollow" target="_blank">http://www.phone.com</a>.</p>
<p>For more information about the New York Enterprise Report, visit <a href="http://www.nyreport.com/awards" rel="nofollow">www.nyreport.com/awards</a> or call 631-393-0220 or email <a href="mailto:nyerawards@nyreport.com" rel="nofollow" target="_blank">nyerawards@nyreport.com</a></p>
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		<title>Phone.com Is A Finalist In The NYER 2013 New York Small Business Awards</title>
		<link>http://www.phone.com/blog/general/2013/08/07/phone-com-is-a-finalist-in-the-nyer-2013-new-york-small-business-awards/</link>
		<comments>http://www.phone.com/blog/general/2013/08/07/phone-com-is-a-finalist-in-the-nyer-2013-new-york-small-business-awards/#comments</comments>
		<pubDate>Wed, 07 Aug 2013 23:02:59 +0000</pubDate>
		<dc:creator>Phone.com</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://wordpress.phone.com/?p=14790</guid>
		<description><![CDATA[We are proud to announce that we are a finalist for the New York Enterprise Report Small Business Awards in the Customer Service Best Practice Category. For the past eight years, the New York Enterprise Report (NYER) has recognized the Tri-state areas top companies for their business practices. This year, Phone.com is proud to announce [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>We are proud to announce that we are a finalist for the New York Enterprise Report Small Business Awards in the Customer Service Best Practice Category.</p>
<p>For the past eight years, the <em>New York Enterprise Report</em><em> <a href="http://www.nyreport.com">(NYER)</a></em> has recognized the Tri-state areas top companies for their business practices. This year, Phone.com is proud to announce that we are among the 30 companies that were selected as Best Practice Award and Best of the Year Award finalists out of dozens of qualified applicants.</p>
<p>From the NYER site:<br />
&#8220;The newly revamped awards event will take place on October 9, 2013 at the Hilton New York. Finalists and winners will have the opportunity to network at the newly revamped awards ceremony showcasing the best small businesses in the NY metro area. Winners will be announced in front of the “who’s who” business community. We hope you celebrate with us by purchasing a journal ad or ticket. Visit <a href="http://nyreport.com/awards">http://nyreport.com/awards</a> for more information.&#8221;</p>
<p>Congratulations to our entire Phone.com team and in particular our customer service department.</p>
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			<wfw:commentRss>http://www.phone.com/blog/general/2013/08/07/phone-com-is-a-finalist-in-the-nyer-2013-new-york-small-business-awards/feed/</wfw:commentRss>
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		<title>Guess Who’s a Top 100 Social Customer Service Pro???</title>
		<link>http://www.phone.com/blog/general/2013/08/02/guess-whos-a-top-100-social-customer-service-pro/</link>
		<comments>http://www.phone.com/blog/general/2013/08/02/guess-whos-a-top-100-social-customer-service-pro/#comments</comments>
		<pubDate>Fri, 02 Aug 2013 18:35:29 +0000</pubDate>
		<dc:creator>Phone.com</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://wordpress.phone.com/?p=14772</guid>
		<description><![CDATA[At Phone.com we&#8217;re very proud of Jeremy Watkin, our Director of Customer Service. He’s on the Huffington Post list of 100 Most Social Customer Service Pros On Twitter. Jeremy is a very compassionate and caring individual and combining that with social media and his Communicate Better Blog (co-created with Jenny Dempsey, our customer service manager) [&#8230;]]]></description>
				<content:encoded><![CDATA[<p><a href="http://www.huffingtonpost.com/vala-afshar/the-top-100-most-social-c_b_3652508.html"><img class=" wp-image-16514 alignright" alt="Customer-Service-100" src="http://www.phone.com/blog/wp-content/uploads/2013/08/Customer-Service-100.jpg" width="202" height="159" /></a>At Phone.com we&#8217;re very proud of <a href="https://twitter.com/jtwatkin">Jeremy Watkin</a>, our Director of Customer Service. He’s on the Huffington Post list of <a href="http://www.huffingtonpost.com/vala-afshar/the-top-100-most-social-c_b_3652508.html">100 Most Social Customer Service Pros On Twitter</a>. Jeremy is a very compassionate and caring individual and combining that with social media and his <a href="http://communicatebetterblog.com/">Communicate Better Blog</a> (co-created with <a href="https://twitter.com/jennysuedempsey">Jenny Dempsey</a>, our customer service manager) makes him our #1 customer service pro.</p>
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		<title>Jeremy Watkin, Customer Service Director &#8211; ITEXPO Las Vegas, August 28</title>
		<link>http://www.phone.com/blog/events/2013/08/02/jeremy-watkin-customer-service-director-itexpo-las-vegas-august-28/</link>
		<comments>http://www.phone.com/blog/events/2013/08/02/jeremy-watkin-customer-service-director-itexpo-las-vegas-august-28/#comments</comments>
		<pubDate>Fri, 02 Aug 2013 18:23:47 +0000</pubDate>
		<dc:creator>Phone.com</dc:creator>
				<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">http://wordpress.phone.com/?p=14781</guid>
		<description><![CDATA[Jeremy Watkin, Phone.com Customer Service Director will be speaking at ITEXPO West in Las Vegas on August 28. Jeremy will be addressing social media and customer service on a panel titled:  Successfully Implementing a Social Media Strategy for Better Customer Engagement. For more information visit the ITEXPO website.]]></description>
				<content:encoded><![CDATA[<p>Jeremy Watkin, Phone.com Customer Service Director will be speaking at <a href="http://itexpo.tmcnet.com/west/conference-program.aspx">ITEXPO</a> West in Las Vegas on August 28.</p>
<p>Jeremy will be addressing social media and customer service on a panel titled:  <strong>Successfully Implementing a Social Media Strategy for Better Customer Engagement</strong>.</p>
<p>For more information visit the <a href="http://itexpo.tmcnet.com/west/conference-program.aspx" target="_blank">ITEXPO website</a>.</p>
]]></content:encoded>
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		<title>Can Watson Replace Customer Service Agents?</title>
		<link>http://www.phone.com/blog/media-coverage/2013/07/24/can-watson-replace-customer-service-agents/</link>
		<comments>http://www.phone.com/blog/media-coverage/2013/07/24/can-watson-replace-customer-service-agents/#comments</comments>
		<pubDate>Thu, 25 Jul 2013 01:59:39 +0000</pubDate>
		<dc:creator>Phone.com</dc:creator>
				<category><![CDATA[Media & Press]]></category>

		<guid isPermaLink="false">http://wordpress.phone.com/?p=14769</guid>
		<description><![CDATA[]]></description>
				<content:encoded><![CDATA[<p><a href="http://www.speechtechmag.com/Articles/Editorial/Sounding-Board/Can-Watson-Replace-Customer-Service-Agents-90974.aspx"><img class="alignleft size-thumbnail wp-image-14770" title="speech Tech" src="http://www.phone.com/blog/wp-content/uploads/2013/08/speech-Tech-150x74.jpg" alt="" width="150" height="74" /></a></p>
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		<title>Small Business Resources and The Power of a Virtual Office</title>
		<link>http://www.phone.com/blog/general/2013/07/23/small-business-resources-and-the-power-of-a-virtual-office/</link>
		<comments>http://www.phone.com/blog/general/2013/07/23/small-business-resources-and-the-power-of-a-virtual-office/#comments</comments>
		<pubDate>Tue, 23 Jul 2013 19:19:49 +0000</pubDate>
		<dc:creator>Phone.com</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://wordpress.phone.com/?p=14767</guid>
		<description><![CDATA[Guest blog post by Mike Kawula Today there are so many small business resources and tools available for small business owners, making it an incredible time to be an entrepreneur. The power of the Internet has made starting a business seamless and chipped away at many of the competitive advantages a larger business might have [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>Guest blog post by Mike Kawula</p>
<p>Today there are so many small business resources and tools available for small business owners, making it an incredible time to be an entrepreneur.  The power of the Internet has made starting a business seamless and chipped away at many of the competitive advantages a larger business might have over small businesses.  Technology has lowered the cost, lessened competition and has made providing better customer service easier.</p>
<p><a  href="http://www.meetup.com/BrickCityTech/">BrickCity Tech Meetup</a>, a vibrant entrepreneurial Newark NJ Meetup group, was visited by Ceo &amp; Co-Founder of Phone.com Ari Rabban.  The meeting kicked off with host Anthony Frasier introducing Emily Manz of <a  href="http://www.bcdcnewark.org/">Brick City Development Corporation</a> who announced the development of co-working space in Newark for entrepreneurs.  George Lister, program coordinator of the <a  href="http://www.ifelnj.org/index.cfm?fuseaction=Page.viewPage&amp;pageId=572&amp;parentID=479&amp;nodeID=1">Institute for Entrepreneurial Leadership</a>, shared that starting in August they’ll have many exciting entrepreneurial events leading up to the opening of the co-working space. </p>
<p>Starting the meeting off discussing co-working space tied in nicely with Ari’s message. Co-Work spaces provide virtual offices for entrepreneurs at a fraction of the price of what a traditional office would cost.  They typically have many different options available for small business owners like mail services, administrative support, event rooms, conference rooms, Wi-Fi Internet access and much more.  One of the largest flexible workspace providers <a  href="http://www.regus.com/">Regus</a> has offices available worldwide with cost ranging from $40 &#8211; $400 depending upon your office needs.</p>
<p>Ari shared with this entrepreneurial audience that technology and other developments has made becoming an entrepreneur much easier. Take Phone.com for instance, you can now have an affordable business phone system with call recordings, call screening, extensions, multiple voicemail systems, hold music, conference calls and so much more all for less than $15 a month.  A solopreneur can now have an extremely professional image for a fraction of what large corporations pay. </p>
<p>There are countless other examples of how costs have been reduced for those looking at starting a business. Take <a href="http://www.stamps.com/">Stamps.com</a>, you can now have you own small business mailroom on your desktop, eliminating costly machines and wasted space.  Cloud accounting software like <a href="http://www.freshbooks.com/">FreshBooks</a>, has eliminated the pains of invoicing and greatly reduced the number of hours needed to manage a business’s accounting.  New business owners can now also legally protect themselves online with companies like <a href="http://www.corpnet.com/">CorpNet</a> for a fraction of what lawyers charged in the past.  CorpNet even has a new Free cloud based corporate compliance tool that emails you when you need to file taxes, tax deadlines, print documents and many other needed small business requirements that small business owners had to pay accountants for in the past.</p>
<p>Cloud based software has made legal, accounting, phones systems and much more easier for small business owners.   Though there are countless other tools that are helping entrepreneurs, one of the best has been in the development of staffing.  Companies like <a href="http://www.elance.com/">Elance </a> have made increasing staff and decreasing during slower times so easy.  Elance has over 400 categories of freelancers ready to help business owners. They have programmers, writers, web-design, sales people, bookkeepers and so many other freelancers a small business owner can access within an hour to help them in their business at a fraction of the cost of an employee.  Today you can simply jump on Elance and hire an employee for a project or for a long-term employment need, absolutely amazing.</p>
<p>Ari’s message really resonated with the entire room of entrepreneurs of how exciting it is to be an entrepreneur today.  He closed though with sharing that regardless of technology, customer service still remains number one today.  Phone.com has invested heavily in assuring small business owners have the best experience, something I can surely attest to having used countless other providers that don’t have phone support when a small business owner needs it.  Regardless of technology, Small Business Owners need to remember:</p>
<p>“If we <strong>don&#8217;t</strong> take care of our <strong>customers</strong>, <strong>someone else will</strong>.”</p>
<p>&nbsp;</p>
<p>About The Author, Mike Kawula</p>
<p>Mike Kawula is the Founder of <a href="http://www.selfemployedking.com/">Self Employed King</a>, where they review Digital Products, Online Tools and other Business Resources to help new and existing entrepreneurs navigate the endless resources available.  Self Employed King motto: “Before you buy, make sure it’s Koalafied”</p>
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		<title>Buy A Local Sim When Abroad</title>
		<link>http://www.phone.com/blog/general/2013/07/22/buy-a-local-sim-when-abroad/</link>
		<comments>http://www.phone.com/blog/general/2013/07/22/buy-a-local-sim-when-abroad/#comments</comments>
		<pubDate>Mon, 22 Jul 2013 17:31:42 +0000</pubDate>
		<dc:creator>Phone.com</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://wordpress.phone.com/?p=14756</guid>
		<description><![CDATA[As a small business owner I typically pinch every penny (within reason) and I absolutely abhor wasting money. I usually travel abroad a few times each year and when I do I NEVER pay the roaming fees for the countries I visit. I don&#8217;t think $3 for 1 minute of talking or $1 for a [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>As a small business owner I typically pinch every penny (within reason) and I absolutely abhor wasting money.  I usually travel abroad a few times each year and when I do I NEVER pay the roaming fees for the countries I visit.  I don&#8217;t think $3 for 1 minute of talking or $1 for a text message, or even worse yet $25 per megabyte of data is reasonable.</p>
<p>I usually recommend that people buy a local sim when they arrive in a new country, especially if they&#8217;re only visiting 1 country.  I also keep my sims from trip to trip because I tend to visit the same places (sims typically last 28 days to 1 year with no use before being deactivated, depending on the plan you paid for). Shops that sell sim cards (sometimes also rent phones) are prevalent at most airports now and I&#8217;ve seen them just outside train stations as well.  </p>
<p>You can get deals for as low as free for 2 months with an initiation fee of just $10 for unlimited talk, text and web.  My parents are visiting my sister and we found this deal for them.  I don&#8217;t think I&#8217;ve seen anything cheaper ever.  Most deals aren&#8217;t that enticing but still far cheaper than roaming with your home telco.  </p>
<p>One of the best features of Phone.com is <a href="http://www.phone.com/features/call_forwarding.php?_tracking_id=494">call forwarding</a>. Problem is with this scenario you won&#8217;t have computer to forward your work number to, so you can either set the call forwarding from the browser of your mobile phone or call our customer service number +1-858-633-8053.  We have agents available 24 hours a day, every day of the year.  Now you won&#8217;t miss any of your important business calls.  Additionally you&#8217;re able to make outgoing calls showing your work number  with our <a href="http://www.phone.com/how-it-works/mobile/?_tracking_id=494">Mobile Office app</a> for Android and BlackBerry or the Bria app for iOS. </p>
<p>Safe travels this summer!</p>
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