Jeremy Watkin, Director of Customer Service for Phone.com recently participated in a panel discussion at the 2014 ICMI Contact Center Expo and Conference. Jeremy was joined by contact center experts Jeff Toister of Toister Performance Solutions, Juliette Punchello from Thomas Edison State College, Robert Gregory of Media Temple and Brock Faucette of the AICPA.
On Tuesday, August 12, Phone.com will co-sponsor Startup Camp 9 at ITExpo in Vegas! Startup Camp is a great opportunity to get a sneak peak at a variety of tech startups.
After tech presentations, a panel of judges and the audience are encouraged to question and critique the presenters and their ideas.
Don’t miss the keynote presentation from Jamie Siminoff, Founder and CEO of DoorBot and a SharkTank contestant. This promises to be a fantastic event you will not want to miss.
We’d like to wish all of our US-based customers a very happy Fourth of July! We hope you’re enjoying the day outdoors with family and friends.
Phone.com’s west coast office is situated in Poway, California, a small, friendly city of around 50,000 people. Powegians pride themselves on preserving their local history, and nowhere is that more vividly evident than at our annual Old-fashioned Fourth of July celebration.
The July 4th celebration is held at Old Poway Park, home to the Poway-Midland Railroad, a full-size, narrow-gauge railway with a restored steam train that carries passengers around the perimeter of the park in antique railway cars.
Volunteers throughout the park are dressed on July 4th in period costume—from the refined ladies spinning cotton candy to the rugged outlaws holding up the train, smoking guns and all. With live music and square dancing, old-fashioned field games for the kids, and summer treats like watermelon, hot dogs and corn on the cob, there is always something to do.
Old-fashioned Fourth of July Gallery
Do you have an Independence Day celebration in your neighborhood? Wherever you’re spending your Fourth of July, Phone.com hopes its a great day!
This Wednesday, June 25, Phone.com CEO Ari Rabban will speak at the fourth annual Mobile Applications Forum, held at Princeton University and sponsored by the New Jersey Technology Council.
Ari will participate in a panel discussion on investing in mobile application development. He will be joined on the panel by industry thought leaders, academics, entrepreneurs and investors.
Please join us if you are in the area!
When? June 25, 2014, from 2:00 PM – 7:00 PM (ET)
Where? Princeton University, Friend Center Convocation Room, 41 Olden Street, Princeton, NJ 08544
In our contact center, all of our agents are identical. They all type fast and have the ability to handle eight chats at once — all while building deep emotional connections with each and every customer they speak to. By the way, our team members can all monitor social media in their sleep and every tweet results in at least ten retweets.
Detect a hint of sarcasm there? I hope you did, because I laid it on pretty thick. The fact of the matter is that each contact center agent has strengths and qualities that make them unique. I want to take a few moments to show how you can use this to your advantage in offering multichannel support.