Author Archives: Recognized as a Practical Solution to Today’s Business Communication Needs

by was recently featured in an article by John Hall on Inc. that highlights a growing set of businesses that are addressing common pain points in running a business. The article highlights various game-changers that aren’t concerned with reinventing the wheel, but with simply making the “wheel” better and more uncomplicated for their users. 

Among other leading innovators in this niche such as ABS Payroll and Visa, was recognized for providing a valued communications platform that Inc. personally uses for their growing communication needs every day. 

Read the full article by Inc. 

Join Us in Las Vegas at the ITEXPO



If you are in Las Vegas, Nevada next week, then be sure to stop by the ITEXPO where our executive management team will be sharing their wisdom and insights. 

ITEXPO is one of the largest B2B communications and technology trade shows in the world, featuring different exhibitors and vendors, collocated conferences and free workshops. There will be many opportunities to learn and to network with other industry professionals over the course of four days. This year at the ITEXPO in Las Vegas, will be participating in three different panel discussions:

Alon Cohen, Executive VP and CTO of,will be discussing Smart Voice services and service implementation based on customer feedback.  Here are the details for Alon’s panel discussion: 

  • Panel: Service Providers and Smart Voice – How Do They Fit Together?
  • Date and Time: Monday, August 11, 2014 at 4:30pm PST
  • Click here for more

Ari Rabban, CEO of, will be discussing long-term strategies for building a business from a customer-centric approach. Here are the details for Ari’s panel discussion: 

  • Panel: Using Technology Investment to Put the Customer First
  • Date and Time: Tuesday, August 12, 2014 at 2:15pm PST
  • Click here for more

Joel Maloff, VP of Channel Development at, will be discussing the monetization of UC and SIP Trunking.  Here are the details for Joel’s panel discussion:

  • Panel: Monetizing UC and SIP Trunking: A Better Way to Sell ANPI
  • Date and Time: Tuesday, August 12, 2014 at 3:15pm PST
  • Click here for more

Check out the full conference program listing for all of the other great discussions being held at ITEXPO. 

If you are planning to make a trip to ITEXPO, make sure to check out these panel discussions and let us know what you think!

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Jeremy Watkin and Jenny Dempsey Honored as Contact Center Thought Leaders


top50cctr-badgeIn a recent article by the International Customer Management Institute (ICMI) ranking the Top 50 Contact Center Thought Leaders on Twitter,’s very own Jeremy Watkin and Jenny Dempsey made the list.  Jeremy (@jtwatkin) ranked at #17 and Jenny (@jennysuedempsey) ranked at #45.

Jenny and Jeremy cowrite, a blog dedicated to observing and learning from both good and bad customer service experiences with the intent on making the customer service at awesome.  Follow them along with the other deserving honorees for some fantastic customer service wisdom.

Join Us at Startup Camp 9 at ITExpo!



On Tuesday, August 12, will co-sponsor Startup Camp 9 at ITExpo in Vegas! Startup Camp is a great opportunity to get a sneak peak at a variety of tech startups.

After tech presentations, a panel of judges and the audience are encouraged to question and critique the presenters and their ideas.

Don’t miss the keynote presentation from Jamie Siminoff, Founder and CEO of DoorBot and a SharkTank contestant.  This promises to be a fantastic event you will not want to miss.

Event Details:

When? August 12, 2014, at 5:00 PM Pacific time.
Where? The Rio in Las Vegas, NV

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