Author Archives: Phone.com

Join Us at Startup Camp 9 at ITExpo!

by Phone.com

itexpo-logo-2014

On Tuesday, August 12, Phone.com will co-sponsor Startup Camp 9 at ITExpo in Vegas! Startup Camp is a great opportunity to get a sneak peak at a variety of tech startups.

After tech presentations, a panel of judges and the audience are encouraged to question and critique the presenters and their ideas.

Don’t miss the keynote presentation from Jamie Siminoff, Founder and CEO of DoorBot and a SharkTank contestant.  This promises to be a fantastic event you will not want to miss.

Event Details:

When? August 12, 2014, at 5:00 PM Pacific time.
Where? The Rio in Las Vegas, NV

Follow ITExpo:  Facebook | Twitter | LinkedIn

Celebrating an Old-fashioned Fourth of July

by Phone.com

We’d like to wish all of our US-based customers a very happy Fourth of July! We hope you’re enjoying the day outdoors with family and friends.

Phone.com’s west coast office is situated in Poway, California, a small, friendly city of around 50,000 people. Powegians pride themselves on preserving their local history, and nowhere is that more vividly evident than at our annual Old-fashioned Fourth of July celebration.

Poway-Midland Railroad ticket office. By Sue Walsh

The July 4th celebration is held at Old Poway Park, home to the Poway-Midland Railroad, a full-size, narrow-gauge railway with a restored steam train that carries passengers around the perimeter of the park in antique railway cars.

Volunteers throughout the park are dressed on July 4th in period costume—from the refined ladies spinning cotton candy to the rugged outlaws holding up the train, smoking guns and all. With live music and square dancing, old-fashioned field games for the kids, and summer treats like watermelon, hot dogs and corn on the cob, there is always something to do.

Old-fashioned Fourth of July Gallery

Do you have an Independence Day celebration in your neighborhood? Wherever you’re spending your Fourth of July, Phone.com hopes its a great day!

Investing in Mobile Apps: Ari Rabban to Speak at Princeton Forum

by Phone.com

NJTC

This Wednesday, June 25, Phone.com CEO Ari Rabban will speak at the fourth annual Mobile Applications Forum, held at Princeton University and sponsored by the New Jersey Technology Council.

Ari will participate in a panel discussion on investing in mobile application development. He will be joined on the panel by industry thought leaders, academics, entrepreneurs and investors.

Please join us if you are in the area!

Event Details:

When? June 25, 2014, from 2:00 PM – 7:00 PM (ET)
Where? Princeton University, Friend Center Convocation Room, 41 Olden Street, Princeton, NJ 08544

Follow NJTC:  Facebook | Twitter | LinkedIn

Leveraging Your Team’s Unique Strengths for Optimal Multichannel Support

by Phone.com

icmi_logo

In our contact center, all of our agents are identical. They all type fast and have the ability to handle eight chats at once — all while building deep emotional connections with each and every customer they speak to. By the way, our team members can all monitor social media in their sleep and every tweet results in at least ten retweets.

Detect a hint of sarcasm there? I hope you did, because I laid it on pretty thick. The fact of the matter is that each contact center agent has strengths and qualities that make them unique. I want to take a few moments to show how you can use this to your advantage in offering multichannel support.

Click here to read the rest of this post by Jeremy Watkin on the ICMI Blog

Use DomainSkate To Protect Your Brand

by Phone.com

domainSkateDomainSkate.com has been a satisfied customer of Phone.com for a few years now, making it that much better to connect with them at NY Tech Day two weeks ago. In fact, our booth was right across from Phone.com’s, giving us the opportunity to chat with their team and get outfitted with some Phone.com swag!

We also had a chance to talk about the product we recently launched—our online brand protection for small- to medium-sized businesses. DomainSkate helps companies manage their brands and domains online, keeping cyber squatters and other domain abusers away.

For demo purposes, we entered “Phone.com” into our software dashboard, and predictably, there were many results for domain names that included the term “phone.” Most notable were instances where people were obviously trying to target Phone.com by registering domains like www.phonecom.com and www.phone-com.com. Also, there were those who’d registered the term “phone” in the new domain TLDs (Top Level Domains), who may later try to sell those domains to Phone.com competitors; for example, www.phone.computers, which showed up in our search results.

What’s key is that DomainSkate’s system showed that there are people out there looking to capitalize on the Phone.com brand name by using new domain extensions to scoop up domain names similar to “Phone.com.” What can Phone.com or any small- to medium-sized business do to protect themselves?  A lot actually, and much of it can be done without breaking the bank!

Online brand protection is not just for the Googles, Yahoos! and Citibanks of the world. Every business can police its name and brand by making sure no one is taking advantage of them online. Simply go to DomainSkate.com and sign up for FREE for the first 2 months (use code PHONE). The system will check your brand name, give you initial results and then do a deeper sweep a few hours later.

Next, if your company has a registered trademark, DomainSkate can help you get into the Trademark Clearinghouse, which delivers two key benefits. First, it ensures that you have the first right to obtain your brand name in a new domain, such as “YourStore.Web” or “YourB&B.Hotel.” You’ll also be notified, for a period of time, if people try to take your name on a TLD.

Finally, if you’ve found that someone has your domain name and is cybersquatting, typosquatting or just trying to fool your customers or hurt your business, DomainSkate has resources to help get your name back.

Time for a quick shout out: Phone.com is the perfect complement to what we do at DomainSkate. From their easy-to-use control panel, we can point our toll-free number anywhere. This means that if we move to larger offices or want to route calls to our mobile phones while we’re out of the office, we have that freedom. This is critical to the success of our business!

If you run your business online, take your phone system online too with Phone.com—and remember that there are Internet criminals out there who want to capitalize on your success.

face-david1David K. Mitnick is the Founder and President of DomainSkate, LLC, an Internet company that focuses on online brand protection. Mitnick created DomainSkate when he saw the potential in the expansion of the global Top Level Domain space. He also shares his expertise in the area of Internet Domain Law, having written for, or been quoted in, CircleID, Mashable, VentureBeat, Inc. and Digiday. Find him on Twitter @DomainSkate.