Author Archives: Adele Fredeluces

Fun In The Sun With Phone.com

by Adele Fredeluces

xwearIt’s summer time and you know what that means, we’re all planning our summer vacations and hitting the beach with friends and family for some fun in the sun! With that being said, this week’s customer testimonial shines brightly from C.O.T., Inc., a company that will satisfy all of your summer fun needs.

C.O.T., Inc. specializes in all kinds of summer essentials, including sunglasses, surf and skate gear, and apparel to get you through the summer months. With eight retail stores throughout Massachusetts and Rhode Island, as well as an online shop, Phone.com gives C.O.T., Inc. the flexibility to manage all of their locations under one phone system.

Phone.com has “the ability to transfer calls between stores, route calls to the correct department, handle calls differently depending on the source, the time of day, day of week…”, the President of C.O.T., Inc., Charlie Miller, remarked. With a quick dial to another store’s extension, an employee can easily transfer a customer to that store in search for just the right item.

When asked about the savings gained by switching to Phone.com, Miller said, “We have saved a boatload of $$, not to mention no more aggravation dealing with complex phone systems, selector codes and complicated programming.”

The moral of the story is as follows: if your company operates in multiple locations , there’s no need to manage several different accounts.  You can consolidate everything into one unified system. Contacting another store for an inventory count or any kind of follow-up is easy!

So if ever you need sunglasses, apparel or some surf gear, contacting C.O.T. will be smooth sailing.  Just pick up the phone and give them a call for yet another example of a company that finds doing business just a little bit easier thanks to Phone.com!

Animation Hotline Gets Creative with Phone.com

by Adele Fredeluces

dusty_studio

Most of our customers use Phone.com to make business or personal calls, but New York animator and filmmaker Dustin Grella puts a creative spin on our service.

Grella runs the Dusty Studio Animation House and one of his projects is the Animation Hotline, a series of short animations that use crowd-sourced voicemail messages for their inspiration.

What does Phone.com have to do with the Animation Hotline? Callers leave short messages on Dustin’s Phone.com number outlining the stories they want to tell. He uses those messages to create fantastic 2D chalk animations:

Animation Hotline Videos

No matter how happy, sad or bizarre the story, Grella brings it to life on the chalkboard, using the saved voicemail messages to narrate his drawings.

To be a part of something this creative and hear people telling their own stories is very inspiring! Be sure to check out Dustin’s animations and other award winning work.

Do you have a unique way of using Phone.com? If so, let us know!

Extending Great VoIP Service Through Our Channel Partners

by Adele Fredeluces

iStock_000009457868SmallAt Phone.com, we love our Channel Partner Program (CPP). It allows businesses that would benefit from bundling Phone.com with their own services to offer their clients superior VoIP phone service!

While Phone.com provides software tools, training and support for CPP Agents, the agents work one-on-one with their own clients to provide great customer support.

Matthew Demaree, CEO of HTDNET, a Virginia-based computer consulting and web-hosting company, signed on with the CPP Agent program in 2011 after using our phone service for a couple of years.

“We became authorized Phone.com agents, allowing us to take our knowledge and experience of Phone.com’s products and services directly to our customers—getting them the direct support they need and still getting awesome backup support from Phone.com when we have a special issue or request.”

Demaree is a big Phone.com fan. “We have NEVER had a customer-service failure. Phone.com always goes above and beyond to ensure everything is done right.” And even though Phone.com’s customer support is HTDNET’s favorite feature, he says that our easy-to-use control panel and our menu system are pretty close to the top of their list too.

HTDNET has also seen significant savings in pricing for their clients. “After their 30-day free trial, our latest new account will save $70 per month or $840 a year switching to Phone.com from their previous VoIP provider,” says Demaree.

Demaree says his agents agree that Phone.com is the Ritz-Carlton of VoIP services. “Top that with real human interactions, US-based call centers, and the drive to do more for customers every time. Awesome sauce!”

As for us at Phone.com, building and maintaining good relationships with our CPP Agents is a key part of our customer support!

GreenFire Energy Makes the Switch to Phone.com

by Adele Fredeluces

greenfire_energyGreenFire Energy is a small but growing renewable energy firm located in Salt Lake City, Los Angeles and the San Francisco bay area. Founded in 2010, GreenFire has worked to develop breakthrough CO2-based geothermal energy systems that produce clean, sustainable energy.

They recently made the switch to Phone.com and co-founder Randy Balik has already seen a positive impact on his small business. “Phone.com has simplified the way our small business manages its entire phone system,” he says, adding, “Your service has given us a much more professional business presence than we had before.”

Features like customizable menus and professional greetings easily set small businesses apart from their competitors, and are included in Phone.com’s basic plan. Balik says that GreenFire is saving about $70 per month over their previous VoIP system, and is getting a much broader service.

And while Randy Balik uses our control panel to tweak settings, he’s happy to have a great customer support team on his side whenever questions arise. “What I honestly love is the ability to call and talk to a live person who can help in situations when the solution is not intuitively obvious in the web portal.” He says Phone.com’s customer service really sets us apart from others. “I’ve always been able to reach a live person quickly when I’ve had questions or needed assistance.”

We consider it a privilege to enable small businesses like GreenFire Energy to succeed as they work to protect our environment.

Our Customers Value Voicemails on the Go!

by Adele Fredeluces

always_connectedThese days, more and more people are working out of their offices or in the field. Few companies need a receptionist or a physical answering machine to take messages.

When you’re on the go, Phone.com makes it easy to get a voice message as soon as a caller leaves one in your Inbox. For Maurice Aguirre, Chief Lobbyist at DG Group, LLP, on-the-go voicemail is one of his favorite features!

The DG Group is a high-stakes advocacy and public-strategy firm that offers a range of services to help their clients gain a competitive advantage. Services include public relations; creating, implementing and changing public policy; and business-management consulting.

One of Aguirre’s chief goals, is to build and maintain strong relationships with his clients. Having voicemail at his fingertips is key. “Always being connected to a client, no matter where I am or whether an assistant is routing calls, is priceless,” he says.

Now if DG Group partners miss a call and it goes to voicemail, they can get an email or text notification within minutes. There’s no need to call in, enter a password, and then listen to a queue of non-urgent messages to get to an important one. Aguirre says that this Phone.com feature alone has saved DG Group thousands of dollars, not to mention countless hours calling into voicemail.

In addition to the features that Phone.com offers to keep business people connected, our number one goal is to make our customer service outstanding, and Maurice Aguirre agrees: “Customer service at Phone.com is its brightest diamond—impeccable, attentive and always cordial.”