Monthly Archives: April 2011
VoIP Plan B
Thursday, April 28th, 2011 at 5:42 PM EST
Guest blog: A common piece of advice in life is to try to always to have a backup plan –a “Plan B,” if you will – no matter what you are doing. While that’s generally good advice, obviously it’s not always possible. In terms of telephone service that was particularly true until recently – if [...]
More Tools for Small Business Prosperity
Wednesday, April 27th, 2011 at 12:14 PM EST
Earlier this month, Phone.com announced a marketing partnership with the Tarkenton Companies, founded by NFL Hall of Fame legend Fran Tarkenton. We were drawn to the Tarkenton Companies because of their strong focus on helping businesses with ten or less employees to grow, prosper, and compete effectively with much larger, more established organizations. This fits [...]
An easier way to call customer service
Tuesday, April 26th, 2011 at 6:50 PM EST
At Phone.com we out a lot of time and effort to offer the best customer service! We continuously make improvements, survey our customers and try and be as direct and open several lines of communications including a 24*7 toll free number (including from several overseas destinations), online chat, email, customer forums and also social media [...]
Phone.com’s Mobile Web App
Sunday, April 24th, 2011 at 11:16 AM EST
As I enjoy my vacation overseas I have come to realize how much I rely on Phone.com. It’s helped me more times then I can count on this trip. I’ve had some serious technology issues along the way here with the local mobile phone provider I usually use, I won’t go into details but what [...]
HD Voice! its coming … We Got It…
Tuesday, April 12th, 2011 at 1:14 PM EST
Phone.com was one of the first service providers to offer HD Voice phone service. We first announced the service back in October of 2009. We since wrote about it more, promoted it in industry events and got some good write ups see also here. A few days ago a new report was published by TMCNET [...]
Follow Up on our earlier Post
Friday, April 8th, 2011 at 10:59 PM EST
All: To follow up on our earlier post. We indeed had a database problem this afternoon which affected service to some of our customers. This issue caused certain numbers to not be recognized and therefore causing call handling rules to fail. We are happy to inform you that the problem has been fixed and for [...]
Career Day With Jenny Dempsey
Wednesday, April 6th, 2011 at 7:13 PM EST
I had a fun morning today visiting a middle school that our very own Jenny Dempsey was speaking at for Career Day. She talked about her responsibilities and benefits as the Customer Service Supervisor. The students were really interested to hear what she had to say. Jenny touched on many different points but mostly that [...]
A Thank You Note From Cameron (one of our customers)
Tuesday, April 5th, 2011 at 1:29 PM EST
At Phone.com we’re used to having happy customers but what’s most satisfying is whenever we have someone takes their time to write us a thank you note. Cameron from Harvard, IL is just that nice, last week he used his valuable time to write a thank you note to Darrell and our entire customer support [...]
Phone.com’s ATA’s Allow Users To Utilize Standard Phones
Friday, April 1st, 2011 at 6:38 PM EST
Choices are nice and Phone.com likes to give you choices, in this case I’m talking about analog telephone adapters. Commonly known as ATA’s, these give you the option to use a standard telephone. This can be a corded or cordless telephone that uses an RJ-11 plug (the “regular” phone plug). Meaning if you have a [...]