Monthly Archives: March 2009
A letter from a customer… it’s about the service. Customer Service!
Monday, March 30th, 2009 at 8:21 PM EST
At Phone.com we believe customer service is just as important if not more important than the business service and features we offer. In this blog we wrote about our great customer support agents and how proud we are to have them. We also have a section on our website where we post from time to time [...]
Getting the right phone number is also branding
Monday, March 23rd, 2009 at 11:21 PM EST
This blog is not really about offering general advice to small business owners or new start ups / entrepreneurs. However, we try to focus on what is relevant to Phone.com and to our community. Today we want to point to this New York Times online article in its Small Business Section. The article: “The Importance [...]
Make outbound calls from your phone.com control panel
Sunday, March 22nd, 2009 at 9:39 PM EST
Many Phone.com Virtual Office customers take advantage of the “Make a call” function within their control panel. Any Phone.com Virtual Office customer/account can place calls to any number and the caller ID that the caller will see is going to be your Virtual Office phone number. The feature is easy to use. You just login [...]
Phone.com Wins Unified Communications Product of the Year Award
Tuesday, March 17th, 2009 at 11:20 PM EST
We were informed this week that Phone.com Virtual Office was one of the winners of Unified Communications Magazine Product of the Year award. We appreciate that recognition and look forward to announcing further developments and new services in the near future. Phone.com is growing and the feedback we receive from our customers is very encouraging. [...]
Click To Call Buttons
Sunday, March 15th, 2009 at 9:39 PM EST
There are different phone services out there that offer what is known as “Click to call” service. I was privileged to be President of the first company to introduce a “Click to call button”. This was almost 10 years ago, the company was Surf&Call Solutions and it was part of VocalTec (the very first company [...]
An Interview with a Customer…
Tuesday, March 10th, 2009 at 11:26 PM EST
This post is a little different. Every so often we conduct “interviews” with customers. We publish them in a customer interview section or as a case study. Here is a summary of one recent interview we conducted: Phone.com recently interviewed Mr. Kenneth Gibson, president and founder of eHealthApp.com, whose principle product is state of the [...]
Reminder: Day Light Saving Time Starting Tonight
Saturday, March 7th, 2009 at 8:16 PM EST
Well.. it was almost 70 in NJ today and what a nice start to summer time…or at least more light time. So for those who still need a reminder (like me). Day light saving time is starting tonight/early Sunday. Remember that with Phone.com-Virtual Office you can set your phone numbers to accept calls based on [...]
The Business Of Toll Free Numbers
Friday, March 6th, 2009 at 12:55 AM EST
By: Ari Rabban They have been around now for over 40 years and they are as popular as ever. The government issued several toll free area codes inventories over the past 15 years, as the original 800 number area code inventory has depleted, other toll free numbers that were released included 888, 877 and 866 area codes. Now it seems [...]