Virtual Phone System Case Studies

Name: Jonathan Jones

Title: President / CEO

Business Name: Jones Web Designs

URL: http://joneswebdesigns.com

Tell us about your business: Jones Web Designs is a Watkinsville, Georgia based website consultancy committed to providing excellence in client service.

Why did you want a Virtual Phone System?: My wife and I currently run our website design business out of our home office. We were beginning to have a problem with relying on our cell phones as one of our main points of contact for our business.

Why did you choose Phone.com?: We knew we needed a different means of telephone contact with our clients aside from our cell phones. We did not want to purchase an expensive telephone system and go thru the headache of having it installed in our home office. We then found out about “Virtual Office” and started extensively researching providers.
After about of week of comparing about 5 offerings from different providers – we decided Phone.com was the best choice. Not only were we impressed with the pricing but the services provided and ease of setup also caught our attention.

What is your favorite Phone.com feature?: Probably the notification features. Its nice to have a variety of options on how to receive your messages. You cant beat getting a copy of the messages on your Blackberry as an attachment. We have found the Phone.com system to be very flexible, allowing you to have many options for each feature. For example, hold music or ringing option for each specific menu item/extension. The scheduling is also a great feature as it allows you to set your own hours for the phone system – thats important to us as we run the business out of our home.

Why would you recommend Phone.com to your friends / colleagues?: The variety of features, competitive pricing, ease of setup and great technical support. We have been very happy with our Phone.com system so far and would highly recommend it to any of our friend or clients.

Would you like to share any interesting way you use Phone.com: The scheduling feature is great. Our hours are Monday-Friday 9-5 but we set up our Phone.com system to allow calls between 8:55-5:05 to allow for those few early or late calls. It can easily be disabled temporarily in the event of a special promotion or change of hours. The system works very well with
Blackberry device notifications – we have found no delay in receiving a message of a new voicemail – its instantaneous.

Name: Erwin Kreiner

Title: Owner

Business Name: Aladdin Video Services

URL: www.aladdinvideoservices.com

In 40 words, tell us about your business: We are a Video service company that provides quick, quality, DVD, video, video editing, photokeepsakes, Sports scholarship videos and home movie transfers and related services to both consumers & corporate clients.

Why did you want a Virtual Phone System: So that I wont miss a call!

Why did you choose Phone.com: Once I went to their website & checked out the features, option, & pricing, I knew that I had to switch from the service that I was using.

What is your favorite Phone.com feature: Being able to set different messages for different times(out of office, transfer of numbers & etc)

Would you recommend Phone.com to your friends / colleagues:
Absolutely, I will & I have.

Would you like to share any interesting way you use Phone.com such as unique call routing, schedules or queues used: I have many schedules that change the outgoing message depending on the day & time.

URL: http://www.emblaze-vcon.com

Business Summary: Emblaze VCON is a world leader in the development and deployment of high-performance, end-to-end videoconferencing solutions over IP and ISDN networks.
Our solutions are easy to use and contribute to increase the productivity of enterprises.

Why did you want a Virtual Phone System?: Cost saving with no compromise on Quality and features !

Why did you choose Phone.com?: We researched many different virtual office offerings and made a decision to use Phone.com for its feature richness Vs. Price. Autoattendand enhanced offering/tree of menus which allowed me eliminate expense of remote call center.

What is your favorite Phone.com feature?: Call routing flexibility to the extreme that i can be virtually anywhere to take a call.

Why would you recommend Phone.com to your friends / colleagues?: A reliable service, with superb audio quality, very cost competitive and dynamic offering. The recent UNLIMITED calling plan completely seals the deal !

Would you like to share any interesting way you use Phone.com: We defined a support line/extension of which we created a rule to hunt through few extensions and as last resort forward to support engineers cell phones.

Name: Diane B.

Title: Accounts Manager

Business name: Remington Business Group

URL: www.remingtonbusinessgroup.com

Business summary: We focus on assisting smaller companies do business internationally.

Why did you want a Virtual Phone System? Given the nature of our business our clients are located all over Europe and the Middle East making communications a critical component of our business. We manage a relatively large number of telephone numbers for our clients sake and our needs.

Why did you choose Phone.com? The flexibility of the system that enables us to run all of our phone numbers under one account at attractive rates. We are also extremely happy with the call forwarding features and flexibility in building a phone system that exactly fits our ever changing unique needs.

What is your favorite Phone.com feature? Flexibility in building menus and rerouting calls in different manners depending on specific needs.

Why would you recommend Phone.com to your friends/ colleagues? I would recommend phone.com to any small company needing advanced voice communication services (ie. more than one line) and wishing to convey a professional image to its clients/partners.

Would you like to share any interesting way you use Phone.com such as unique call routing, schedules or queues used: Our business requires us to travel internationally to meet with clients, prospects and local partners. As a small company it is critical for us that the people traveling can be reached anytime and anywhere. By enabling us to forward local U.S. and international calls to local cell phones we are able to be available wherever we are, while saving cost instead of using very expensive U.S. GSM phones.

Name: Kenneth Gibson
Title: President & Founder
Business name: eHealthApp.com
URL: http://www.eHealthApp.com

Why a Virtual Phone System?

“For us Phone.com is a super high-end, fancy answering service; where we can let calls go to voicemail and have the right person call prospects or customers back from our cell phones. Thats our formula. Phone.com fits our needs perfectly.

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Name: Debbie Jackson
Title: CEO
Business name: KidsPlayPlus

Spotlight on KidsPlayPlus CEO Debbie Jackson

We recently interviewed an interesting Phone.com customer named Debbie Jackson, who is the founder and Chief Executive Officer of a New Jersey based company entitled KidsPlayPlus.com. The company trains and coaches children in numerous sports and athletic games – at various locations throughout the state.

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Name: Mike Kolodziej
Title: President
Business name: The Dent Doc
URL: http://www.thedentdoc.com/

One of Phone.com’s first customers was, The DENT DOC . The DENT-DOC provides an extremely valuable service to Southern Californians in the area of mobile automotive dent repair; Mobile Paint and Bumper Repair; Collision Repair; Custom Detailing; Wheel Repair and Refinishing; Windshield Repair; Window Tinting, and so on.

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Name: Eli Rohn
Title: Commercial Pilot and Managing Partner
Business name: Aerial Operations
URL:

Follow Me Calling & Voicemail

In the course of my daily marketing duties, I recently spoke to a Phone.com customer – a swashbuckling, dashing pilot by the name of Eli Rohn, who owns an Aerial Photography company called Aerial Operations.

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Name: Lori Davis
Title: Owner
Business name: Davis Virtual Assistants
URL: http://davisvirtualassistance.com

Lori Davis owns her own virtual assistant agency, Davis Virtual Assistants. Small businesses, entrepreneurs and start ups with moderate operating capital hire Lori’s assistants to organize, answer important calls, sell, to open up discourse with potential clients, and a host of other related organizational duties.

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