Customer Testimonials

I transferred to Phone.com about 1 month ago and I must say that all your representatives are AWESOME and they are US based.  I have since brought my home phone to you and another small business that I operate is currently being ported to you.  Your company is a glimmer of hope in all the American companies that are being supported offshore.  Keep up the good work!

As a new customer of phone.com I want to thank you and everyone there for your stellar service.  My previous phone service company was such a nightmare.  I worked with their “tech support” almost everyday for 3 1/2 months and was “never” able to use my phone.  When I called Phone.com it was like I was saved by a team of angels.  Truly, you have the best staff ever!  From my first call to Phone.com, I was treated with respect and understanding by your professional, caring, and knowledgeable staff.   I was scared to death when I heard the words “porting” and “provisioning” but you made it a snap!  Everyone at phone.com has been fabulous.  Thank you for hiring some really great people, and for keeping you tech support in America!

Was one of the quickest, easiest, stress-free and friendly experiences I have had dealing with anyone, much less a utility provider. Thank you for the wonderful experience, I look forward to a long, happy and satisfying future with your company.

Phone.com consistently provides the best customer service of any phone company I have ever worked with. We plan to be loyal customers of phone.com and refer others, because of employees like Jenny that go the extra-mile and actually care about customers. I really appreciated Jenny’s consistent follow-up, friendly personality, and attention to detail.  You should feel lucky to have Jenny as a part of your team and it was an absolute pleasure to work with her.  Thank you for providing a great product and even better customer service.

(www.watertech.com)

I normally don’t click on survey’s – don’t make the time. But in this case, your sales rep went WAY above and beyond to answer all my questions and was extremely friendly. All your customer service folks are good but this guy was great. I hope in some way you can acknowledge him. We run a $50m rep group through Phone.com and interactions such as this one just keep me recommending you. * Big Cheesy Grin *

Just a note to tell you how wonderful your Phone.com system works. We’ve had it about two months now and the features are endless, things we never knew existed. Our old ATT system is obsolete! After all the adjustments were completed, we saved $39.00 per month. I’ve been talking it up, but people in this area are slow to make changes and some folks are afraid of new technology.

To Ari & Jenny and the rest of the crew-
I have used your service for over a month now and I can’t say enough good things about your company and especially your staff. I was shocked at how quick you were able to get me a suitable number when they were tight in my area! The features are endless and so easy to use. I’m 75 years old and love technology, if I can get this up and running with your guidance over the phone, anyone can! Your service and attitude toward your customers is TOPS!
I just received your news letter and it really brings the company & customer closer together.
Many thanks for everything and keep up the good work.

Just a note to say THANK YOU for a GREAT service. I just signed up last week and you just can’t imagine how pleased I am to have such a great service. Bravo and keep up the very, very good work.

Without Jenny’s dedication and focus on getting the problem resolved, you would have lost us as customer. Nowadays, it is quite rare to experience such devotion and professionalism, especially with support people. As business owner, I envy you for such high standard personnel!

Dear Jeremy,

I just got off the Live chat with Jon T, and after so many great experiences with Phone.com Customer Support in general, I felt it was worth an extra few minutes of my time to pass along my sincere gratitude.

After having used nearly all the most popular vPBX services available, I can say conclusively that Phone.com is hands down the most user-friendly and pleasant experience of all.

The Customer Support available through Phone.com has helped me solve problems at all hours – day and night – thanks to the surprisingly helpful and constantly available live telephone & chat support. I’ve literally never had a question I couldn’t get answered within 30-45 minutes (or less), regardless of whether my question was super simple or more complex technical issues.

In addition, the Customer Support staff (Jon T being a great example) are always courteous, prompt, and actually helpful! I can only remember one time in the past 8 months that my initial support representative needed any additional assistance to give me the answer I need. It is obvious that the training & management of the support staff for Phone.com is among the best for web-based services in general. I only wish some of my other service providers could take a hint.

Thanks again for being such a great service.
Looking forward to my next need for Customer Support, just so I can seek support in one of the only service environments around where I can rest assured I will actually receive a prompt, helpful response (at any time).

Sincerely,
Marshall Hatfield
Founder, Lead Consultant
Moonlit Ventures LLC

Thank you and Phone.com so very much in your handling of this! I wish all companies did business the intelligent way- believe me, it does not happen often at all anymore…actually happens very rarely and I deal with a lot of large and small corporations. Phone.com has been nothing short of generous since I began with you and I really, cannot thank you enough! All I can think to say is “WOW!”
You people over there are number 1 in my book (has many “big” decision making people in it).

I just wanted to take some time to say how impressed I am with your services. I have had two other VOIP service providers, none of which had the consistency and stability of your service or the incredible amount of features you offer. Thank you very much for making your services of outstanding quality and affordable. I can’t say how pleased I am to have phone.com as my VOIP provider!

Phone.com hosted PBX-like package, combined with the benefits of mobility offered by the new mobile applications, will arm small businesses with the freedom, flexibility, and consistency to succeed.

Extra minutes, iPhone app, and simple setup and interface make this a top choice!

YOUR CUSTOMER SERVICE IS OUTSTANDING.
When I called this morning, we were in a pickle. We couldnt access any of our voice messages, and we had MANY — new and old. I called phone.com and spoke to Melissa. She handled our problem with grace. She quickly found that our main customer service extension had been deleted (something that someone on our end accidentally did… oops!). We had over 100 messages saved at that extension. Melissa connected with your programmers, who were able to restore the extension. So, YOUR PROGRAMMERS ARE SUPREMELY CAPABLE AS WELL. I called back to follow up and spoke with Richard at the same time noticing Melissas email response. The news was tremendously comforting.

Were all relieved by the happy outcome to this accident, but regardless of the outcome… for both of my phone support calls, I found phone.coms customer service representatives to be professional, comforting, and quite deft at problem solving.
Thank you!

Bob Rossi
Comet Skateboards
www.cometskateboards.com

PHONE.COM HELPS OUR COMPANYS DISTRIBUTED WEB AND PRINT DESIGN TEAM PROVIDE A SIMPLE, UNIFIED SERVICE TO OUR CLIENTS. INCOMING CALLS ARE INTELLIGENTLY HANDLED AND SEAMLESSLY ROUTED – EVEN WHEN TEAM MEMBERS ARE BASED HUNDREDS OF MILES AWAY. AFTER WORKING WITH OTHER VOIP PROVIDERS, WE WERE INITIALLY SURPRISED BY THE HIGH-DEFINITION, VOICE QUALITY AND HOSTED-PBX FEATURE SET. NOT ANYMORE. THATS JUST PHONE.COM.

My experience with Phone.com has been great. The gentleman who helped me, was able to save me money and get me all the functions I needed without all the crazy added fees that I found other companies charging. Phone.com is by far the best priced service out there. I should know, I researched and got quotes from all over. I am very happy with the deal that I got and cant wait to get our phones in the mail.
Thank you phone.com!

Jeremy: I just wanted you to know that your CSR Juan Herrera is awesome. He was assisting me in setting up a new number and the x-lite phone. I was setting this phone up for one of my companies in India. My Manager is getting up in years and has little internet experience. Basically, Juan and I had to talk the manager thru setup of the phone system and the x-lite setup. It was a very “trying time” on both of us to say the least! But, Juan stuck thru it like a trooper! I told him that if there was a way to give him a “tip” he would have certainly received one for his service today! He was courteous, professional and understanding. He never let the frustration of the situation get to him (I almost blew my top three different times). Anyway, I just wanted you to know that you have a very good employee in Juan Herrera!!!

Phone.com has not only exceeded all of expectations but in fact blown them out of the water. Their feature list is like no other company around and they are constantly adding more and more useful features.

Setting up a complex menu system, with greetings, hold and a queue system is as easy as 1,2,3 and when ever you do have problems their support is always there to help out.

What has really amazed us the most with phone.com is how easy it has become to allow our international staff members to work as if they were sitting in our head office. Calls can be routed easily to cell phones and any other type of phone and in the case that no one is there to answer phone.com has an outstanding voice-mail service. Throw in their Mobile Office solution and you basically have the ability to receive and make calls via your business line where ever you are.

As you can tell we are very happy customers, and will continue to use phone.com for a very long time.

I would guess that too many times companies offer great services and even free services and consumers dont take the time to say, Thank you. So, I thought I would pause here and say, Thank you.

A happy customer,

I LOVE your service. Took me less than 30 minutes to setup my PBX….switched from RC, gave up after 3 hours with them. Keep keeping it simple!

Just wanted to write you a note and let you know how great your iphone app is. I just downloaded it, and although it took me awhile to get connected because I did not obey the case of the last character of the password, once connected it worked perfectly. Sound quality is great, integration with the control panel is perfect, and being able to pass our phone.com number as our caller id is exactly what we wanted. I am so impressed with this app that I actually wrote an iphone app review and gave it a 5 star rating … first time I ever did that. Once again, phone.com proves that it is better than any other phone service out there.

Thanks to Phone.com we’re paying a third of what we did before…when we didn’t even have a real IVR system. Now we have extensions for all ten co-workers and I can travel without worrying about missing a call or voicemail. Phone.com is dead simple to work with, too. My only regret is waiting as long as I did to switch away from my antiquated landline system before.

Having recently started a new business, I can’t tell you how thankful I am for choosing phone.com as my provider – the service has already become an invaluable asset to the company. The customer representatives were extremely helpful in setting up my phones quickly with the specifications that I required for my particular business needs. The ease of simply plugging my phone into any wall jack and having it function immediately is a tremendous convenience, and the ability to check voicemails and handle all my own account settings on phone.com’s user-friendly online interface has been a huge time-saver as well. Above all, the price for the service I have received is unsurpassable (perfect for fledgling companies and large businesses alike).

I have to tell you I am impressed with your service,website,etc. It makes it so easy and economical to track advertising response because for 5$ per month, you get real feedback. Qwest wanted $38 a month for one number. Thanks phone.com!

The company I used to run used Virtual PBX as a hosted phone solution, however you product is so much more enjoyable to use. Great interface, great pricing, and features that work the way you expect them to. Youre definitely living up to your companys name–I cant wait to see what new features and products you have in store!

http://www.facebook.com/phonedotcom?ref=ts

“Phone.com has passed all of our expectations. Our leadership staff believes this is definitely one of the best business decisions weve made. A lot of our client contact relies on telephone service and our Phone.com service has really helped improve our client relations and professionalism. Among out favorite features are the scheduling flexibility and multiple call routing options. The control panel is very easy to use, making setup a painless process. We have also been very happy with the Tech Support, the chat agents have always been professional and helpful and go above and beyond to make sure our service is working for us. I would highly recommend Phone.com to our clients and colleagues.”

just wanted to let you know that during the last month, as new customers to Phone.com, I had the most valuable service coming from your customer support managers.

We had a very unique situation of porting our number which started with one – very uncooperative – phone company and continued with another – more friendly – one. During the entire process your support representative was extremely helpful and her valuable knowledge and guidance finally made the porting process come to its end today.
Your company should be blessed having such a great customer service person in your midst.

Phone.com is truly amazing! I cannot believe the amount of features that they offer. I have never heard them say “No, we cant do it”. Thanks Phone.com for listening the what us customers want!

I have used your customer service twice since signing up for phone.com Virtual Office and both times I was impressed by the service I received and how quickly my problems were resolved.
I was so impressed with your service I am switching my home phone to phone.com as well.
Thank you for hiring such skilled technicians with excellent customer service skills. You have put my faith back into excellent customer service.
Terry

Changing Life Growing You is a charity that helps those in our community whose immediate needs for rent assistance, emergency shelter, transitional housing, help with utility bills, food and other basic necessities cannot adequately be met by other means, and we support their efforts toward financial stability.

The Phone.com Virtual Office Phone System offers great flexibility and is cost-effective. Since we have a very limited staff, our time and financial resources can go more towards the services we offer instead of paying excessive phone charges.
Phone.com has the best plan and rates in comparison to other companies and provides excellent customer service. Their voicemail and fax service are both incredibly useful.
Phone.com delivers what it promises. The one phone company that actually has “truth-in-advertising.”
Finally, we cover a large rural area. We can be on the road in an area that does not get good mobile phone reception, but with Phone.com and my headset, I can make and receive calls and faxes on my laptop on while sitting on the side of a dirt road surrounded by corn fields!

CompAfriCare is a 501C3 charity dedicated to providing care and assistance to orphans and indigent children in developing countries. We needed a toll free number for our organization that is both free and professional. The Phone.com Virtual Number service is both efficient and professional.
The ability to forward calls to cell phones has helped us build capacity as a nonprofit plus Phone.com offers both great customer service and a variety of other useful features. We would also like to thank Grassroots.org for helping us get set up with Phone.com!

You guys are the BEST. I have used Vonage, Teliax and Lingo for years but you have the best service quality, features, support and price !
Every time I have an issue with Phone,com, issues are resolved very timely and people are professional on the phone, which I dont take for granted.

I recently switched from AT&T to Phone.com and am thrilled. The call quality is actually better than with AT&T and Customer service is courtesy and helpful. The new system was easy to install and a my new number was up and running in minutes. I traveled to Europe and was able to use my Voip adapter from there and receive and place calls as if I were at home. Phone.com emails me with a mp3 file of each voicemail as soon as it is recieved; this has proved priceless while traveling. Honestly, I couldnt be happier.

Mr. A. Rabban, Too often complaints are made and not enough recognition is given to helpful employees. I wish to bring to your attention the outstanding custom support Jeremy supplied to me. He patiently set up my account and also helped my son, who I recommended, to set up his business account.
As an eighty year old I truly appreciated the time, help and understanding he set forth. I was ready to return to Verizon but his help kept me with Phone Com. Leonard Marks

I want to thank you all for the great service that Phone.com has provided over the past year. When I was looking to change to a new company last year, I looked at over thirty different companies in the voice mail / voice over IP service / answering service / faxing / emailing service type businesses, to handle all my communication needs with the world. I own two different companies, with totally different types of needs in communication services, and I needed to run both businesses with ONE cell phone. The thirty businesses or more, I personally talked to, when I told them what I needed to do, all I heard from ninety percent of them, we cant do what you want. I live in the area of the country, that the local phone numbers I had for twenty years, could not be transferred to there company, everyone could port my 800 numbers, but could not port over the local numbers. I had four or five companies say they could port over all my numbers, and all together they wasted almost two months of my time combined, saying they could do what I wanted, call me week later, and tell me they can not do what I need, “sorry we can help you”, and hang up. I finally found Phone.com, not only did they port all my numbers for me, set up the system just like I needed, service has been GREAT !!!!, if there was a problem that needed to be solved, they took care of it now, not next week. They also are one of the few companies in the communication industry that I found, that has 24 / 7 tech support, and on top of that they where by far less expensive then any other company. Now I run everything with one cell phone, and are so thankful that a company like Phone.com is there for me, and other like me.

I have used many or similar type companies in the past, but by far phone.com has them all beat. Phone.com is an industry leader, and is truly number one. Thank you, phone.com

I just wanted to say you have one hell of an employee! Same goes for your service. I am highly impressed especially being in the support industry myself… I am a computer consultant in Virginia and have many clients that will be interested in switching phone service or just getting something new and robust as phone.com

The young man that assisted me was So o o o o professional and courteous. He explained what had happened and why. I was most satisfied.
…
Your company is head and shoulders above any other VOIP or similar service. All I ever wanted was a service that works without hassle. THANK YOU!!!
…

Great service, great price! Looking forward to working with you.
…
I appreciated the constant feedback on how the problem was being dealt with and then quickly resolved.
…

Phone.com is there to help, from start to finish. I am very impressed with the quality of service and features that Phone.com provides at a fraction of the cost of other companies. Phone.com also has an extremely helpful, knowledgeable support team there to help you with any questions or issues you may have. After switching to Phone.com, my business will never switch to another phone company. I recommend Phone.com for any business.

I just wanted to let you know that I have used your service
for almost 1 year now in my law firm and it is working great.
Every time I wondered if phone.com had a particular feature, you
already had it, or were developing it. I have recently signed up for
home service as well. Keep up the good work.

Thank you very much for the prompt professional service. Phone.com has given us the options we need as a small company while allowing us to thrive amongst the big boys. I would refer anyone to Phone.com

Phone.com is one of these services that you ponder on asking yourself how you ever managed without…and are really sorry for not doing earlier. Not only is it cost-effective, it’s a breeze to implement and the customer support people are absolutely amazing. They are very knowledgeable, and they treat you like a VIP customer no matter which package you chose. I would recommend phone.com to my friends and colleagues in an eye blink.

…Yesterday, I called and got John. He was so kind and respectful, it blew me away. I, myself, am totally blind. That is no joke. I literally speaking have no eye-sight at all. I have a program that reads the computer screen to me with computerized synthetic speech. I was trying to set up my virtual office phone number. Not only did John explain where I went wrong, he must have spent at least! an hour and a half with me on the phone teaching me how to navigate the online control panel etc. Never once did he get the least impatient, and was very alert, and very very very out-going…. It was an absolute pleasure working with him. He clamed he knew absolutely nothing about working with blind people, nor with the use of screen readers, nor web site accessibility, however he was incredibly interested in learning more, and seeing how my software worked in relation to you alls web site. There are a few places that my screen reader does not speak anywhere even close to correctly. He took this very very seriously. I told him what needed to be done to fix the problem, as I myself am a web designer. He notated everything that I said, plus repeated back to me his notes word per word, so that we could make sure nothing had been miscommunicated… Hes very very fortunate to be with such a great company.

Phone.com gave us all the call routing and forwarding solutions we needed. Perfect for a start up. No land line. Only our virtual voice line. 877 ECOLECT.

We love the fact that we could set up one number and have it go to Providence, San Francisco or Chicago… The electronic receptionist and Menu enables callers to go to each location, to get to the right person. It was a professional, affordable and flexible way to go. No sacrifice of professionalism, or quality.

Our running/social club has nine chapters. We were able to easily set up 10 different mailboxes allowing the different chapters to remotely change the directions to each weeks run. By sharing the cost of the phone, we have a full fledged voicemail system for each club for less than $2 a month. The ease of using the interface, the sound quality of the voice server, the free text to speech feature, and the great customer service all combine to make www.phone.com the best deal in both VOIP and Virtual Office.

We are very satisfied customers of Phone.com. Not only do they have great rates and a phenomenal service, but they support you every step of the way. Even though their service was very easy to set up, they were there to answer any questions we had. In addition, their customer service organization is world-class,–extremely knowledgeable about their offering as well as very customer-centric.

…Terrific support and terrific affordable service. You saved me $29/mo from comcast voice….

…Danielle and Juan H helped me today and both were very good. Thanks…

…Easiest billing issue resolution I have ever encountered in my life! I signed up during the first 2 months free promo, but was sent an invoice for my second month of service… called in, told Dan the situation and he said no problem I will fix that, this month will be a zero balance and then next month you will be charged (whatever it is supposed to be) and he has already sent me a confirmation e-mail. I could not believe how quickly and kindly this was handled! I have not received customer service like that in a VERY long time!…

…Outstanding customer service! Both before I became a customer as well as after I became a customer…

…I am new to the system. I think I am going to love it! Pretty cool service…

…The service technician who helped me was one of the most professional people I have ever spoken to. He is an asset to your company and a great individual!…

…Keep doing what youre doing!

Phone.com’s Office 300 plan gives you a lot for how little you pay. You get 300 hundred minutes included with you plan, which is spectacular for such an inexpensive service. In addition, the Office 300 plan gives you cheap additional minutes at 4.9¢ a minute. The Office 300 plan includes unlimited extensions, which is outstanding. Phone.com gets our highest recommendation.

Phone.coms Virtual Office is our #1 pick. With Phone.com you can select an 800 Toll Free Number, a Local US Number, an International Number, Vanity Toll Free Numbers, or even Transfer an existing Local or 800 Number. This company is listening to what their customers are asking for and continually adding features to their product offering that make it a top notch pick for any small business. Add to that their outstanding customer service, and they are a provider thats going to be hard to beat.

By outsourcing our main local, toll free and fax numbers to Phone.com, we are protected against unnecessary interruptions resulting from local service provider outages. In a matter of seconds, Phone.com’s web-enabled system allows us to quickly respond to interruptions by forwarding our numbers to another office location. Consistent telecommunications are critical to any business and Phone.com provides an essential risk management tool that will help you achieve 24/7 uptime.

Phone.com provides solid plans with great features, more minutes, more extensions, and additional phone lines, at fantastic price points, and with outstanding in-house customer support… adding new and missing features is a top priority for Phone.com. They are definitely responsive to their customers needs.

I use call forwarding – from our main Phone.com toll free number, which gives the business more credibility. People think its a large company when they call. I think if we didnt have that image our sales would be much lower. When I cant pick up calls voicemail messages go back to my virtual office, my Phone.com online account. I get message alerts, so I can get to my messages quickly. If I couldnt Id lose a lot of business.

You see, potential customers generally need a call back ASAP or they lose their nerve, because its dating, and usually never call back.

Another great feature are my special promotions messaged to callers  via special greetings, because they might not hear about certain pre-dating events otherwise.

Phone.com allows me to always respond quickly, or always have a vehicle to collect all my calls. I cant always be there. But Im always covered, thanks to the great Phone.com system!

I recently called customer service to initiate my 800 number and voice mail system. Phone.coms representative was the best customer service representative I have ever spoken with for any product. He patiently guided me through the entire setup process making relevant and helpful suggestions all along the way. His dedication was commendable and I will stay with Phone.com for my voice and data services for good.

Thank you for your outstanding service!

I am very pleased with my experience as a phone.com customer.  First, the support and customer service has been fantastic, walking me through every step,  working to get my phone system up and running and available whenever I need help.  I love the convenience of phone.com.  The features are great, being able to forward my number to any phone and the options to get messages via email.  Having an 800 # perfect for small business and the self employed; it gives instant credibility at a cant beat it price.  Thanks phone.com!

I must tell you that through the calls and emails the phone system now works the way we want it! There isnt anything I can say other than a great big wonderful THANK YOU! I sincerely appreciate you understanding and work ethic in solving this problem. Your support team is the best!

Todays edition of “Lori Recommends” is all about Phone.coms Virtual Office. I have so many good things to say about this company, and Im not sure where to start! I suppose starting at the beginning will be helpful … I decided to make the switch from my previous 800# provider because they were charging me an additional fee each month for my vanity number, 866.611.LORI. With Phone.coms service, that additional fee is a thing of the past. Plus, Im now paying a lower monthly fee. Sweet.

The process of transferring my toll free number to Phone.com was quick, easy and most important, painless. Their support staff kept me up-to-date through the entire process, plus I didnt lose any functionality during the transfer. I also dig it that I could tell instantaneously whether my toll free number was transferable to Phone.com.

So many features for so little money each month. I wont outline those features here; instead, scamper on over and check out their Virtual Office services for yourself.

Did I mention their support staff delivers Killer Customer Care? Amazing stuff!

If youre in the market to setup your own virtual office, or make the switch from your current provider, I recommend highly Phone.com.

By far the best pricing I’ve seen for a virtual phone system. They are a fairly new player in the game but they appear to have the goods. Winner of Internet Telephony Magazines 2007 Product of the Year Award.

Phone.coms Virtual Office system is perfect for us at Angel On A Leash. Were a charity organization that promotes the use of therapy dogs in hospitals and other facilities around the country, so our officers, volunteers, and board members are located in many states. The Virtual Office system gives people a way to reach us without having to keep track of multiple cell phone and office numbers – no matter where we are, people can find us easily! The online system is very easy to use, but when we have needed help, customer service is available 24/7 to answer every question or concern.

Phone.com’s Virtual Office is the perfect solution for us at Jeans.com. The follow me calling feature has proven to be invaluable and I love receiving my voice messages by email. I’d recommend Phone.com to any small business.

I love The Phone.com virtual office service! It actually increased my productivity and efficiency when dealing with customers on the phone and also enabled me to set up affiliate relationships with other vendors that can be contacted directly through the menu that I set up using the Phone.com interface.

Phone.com Virtual Office is a valuable asset for my marketing communications business. Flash Fire Communications services the video games industry worldwide, and I use Phone.com to better manage my contacts from all locations and time zones. Plus, Phone.com customer support is easy to reach and gives me prompt and expert service whenever I have a question. I highly recommend them.

The convenience and ease of Phone.com Virtual Office makes it perfect for my business needs. I really appreciate the email notifications when i have a voice mail waiting for me; i don’t have to endlessly check my account, Phone.com lets me know when someone has contacted me – brilliant!